Audio Connection

Had a car starter put in. Travis was very courteous and professional. I would highly recommend this place.

i have to say, this was by far the most unflattering experience a company could have possibly had and i bared the burden of all of it. on 12÷12÷15, i forked over $ 500+$ 150 in membership to have a viper smart start remote starter installed to my 2014 subaru imprezza… and on 1÷15÷16 i had them take it back out. ill paraphrase, cause theres a limited amount of text.
visit #1 — saturday. schedule dropoff for 9am, told i can pickup by 3pm. i drop off car, car isnt ready til 6pm. i pay over phone and pickup car after they are close with my spare keys. i arrive at my vehicle that evening and immediately i cannot get the remote starter to function with the key fob. after 4 or 5 tries, it kicks on. didnt they check this? i notice i the auto function on my window is gone.
visit #2 — monday, i go and sit in lobby for 2 hrs while they fix the windows and key fob.
few days later, i realize i better try the smart start (activate remote start from my iphone). doesnt work. figures. also, my security light on my dash begins to appear when i use the key fob to remote start. and finally, my gps unit will no longer auto start because somehow, there is a power «hiccup» where the electricity starts and briefly stops just long enough for the gps unit to think the vehicle has shut off and it begins to force a shutdown sequence. mind you. everything functions perfectly when i use my normal key to start the vehicle.
visit # 3. monday. hi, this is my third time here. my smart start doesnt function. my security light comes on and stays on, and my gps is not powering on and staying on. i sit down for another wait. they start the car a few times and see all issues: the light, the gps power hiccup and what it causes the gps to do, and they see the smart start fails. they ask me into the back to confirm the issues. they discuss the gps and say its not their problem, its my gps’s fault. i politely reply and explain the currency issue and i leave for the waiting room. they fix the smart start. ask me in the back to confirm its fixed, i do. they tell me they fixed the light also and im all set. i ask about the inconsistent power issue affecting the gps and a new employee (pudgy balding angry dude) buts in and scolds me for not hearing him the first four times he said its my gps’s problem and that its not their issue. i call him rude and refuse to speak further with him. i go back to the lobby. nice kid comes out and apologized profusely. kid mentions that kevin did my install and kevin is the only guy who knows what to do for the smart starts. also, kevin doesnt work mondays. ever. wouldnt this be great to know before i constantly show up on mondays? he tells me to call back and talk with travis. «we will get you taken care of or compensated, no worries.» i thank the kid, i go home. two hours later i get a call from the tech who worked on my car. he wants me to go find his cell phone in my car. i do. its there. then im asked to bring it to him. i say its not far, just come over and get it. he agrees. he calls again two more hours later. can i meet him at 7 – 11? i say no again and explain that its in my mailbox. this is a nice guy, and i hate to bash him, but come on? its a ten min drive. im home, in my pjs, its dinner time. why am i going through this still?
in the interim of visit #3 and #4, i hired one of those $ 30 ask now people online, a professional auto electrician, to go over the issue with us. the tech described it exactly how i am: the vehicle is initiating power, shutting down for a quarter of a second, and powering back on again. there is a hiccup in the power after ignition. i spent three hours online chatting with the tech. went out to the car, took videos of the issue, sent them, did different tests for him and the conclusion was the same. there is a power hiccup that shouldnt be there when using the remote starter.
i call travis. i explain my frustrations. he tells me to come back. i make arrangements to swap vehicles with family. also, security light is back now.
visit #4. i have to talk a guy in the back into taking my key so i can make it to work ontime. call around 10 and talk with travis to make sure its being taken care of and to let him know the security dash light has appeared again. one angry disagreement about the gps later — take the starter out of the car. 6 hrs later, they just called, its done. im going to get the car now.
the merry-​go-​round has stopped. i am getting off the ride. i really suggest you avoid this groupon shop at all costs. what i had hoped to be a wonderful experience to support a local business has turned total nightmare. they really turn and burn cars here, so im sure theres a multitude of half ass jobs out there.
what a horrible horrible experience.

Classic bait and switch let the buyer beware. I was offered a good groupon price however when scheduling an appointment they informed me that I would have to pay more than double the original quoted price. Be wary of these sorts

I went to Audio Connection to have my living social automatic car starter installed. I’ve read several reviews on this site and I have to say, despite all the negative reviews, my experience was excellent. Travis was very nice, accommodating, and flexible with my schedule and payment. He personally showed me how to use the car starter and I was good to go. The installation took about 3 hours, so be prepared to wait for come back when it’s ready. I would also be aware that there may be a 129 $ installation fee. I would recommend this place to anyone :)

The guy who runs the front Travis is a riot. Makes waiting to get work on your vehicle done pretty interesting. He was very knowledgable about the equipment and helped me save a ton!

If your expecting basic customer service than don’t come here. Happy smiling service is not what you get here. I think they don’t have a frontline person all the time and have the techs greet the customers which is not their forte.
I think everyone who needs audio work knows this place lacks service but still comeback because they do know their stuff.
I’ve come here twice because of a coupon and the installed equipment still functions. Would I recommend this place? Only if the person doesn’t care about customer service.

My experience was less than stellar there. Prices are way higher than anywhere else. Their warranty, forget it! They will make up any excuse to void their warranty. The folks who works there are all teenage drop outs who can barely read and write. Needless to say, the craftsmanship are very poor. I wouldn’t go there…

I purchased a remote starter to be installed as a Christmas gift. On December 26^th, I made the appointment for install at this location as it had the soonest available time slot to perform the work. I was given a 4pm appointment on January 9^th and when I showed up, the people at the counter looked at me like I had nine heads and started to treat me like I was some sort of 2^nd class citizen. They had no record of the appointment I made, quoted me a time of 3 hours for installation, and questioned me as to why one of their employees would set an appointment for 4pm. Now, I’ve had remote starters installed in the past and each install took approximately 90 minutes. The whole situation seemed like they just didn’t want to have to deal with another customer.
To make matters worse, I purchased a Groupon for this install and because it was more than 3 days ago that the Groupon was purchased, I cannot get a refund so that I may take my business elsewhere. The really shady part is that you can get the same price on the starter and installation through the Audio Connection website. So you aren’t really saving anything on the Groupon unless you have a promo code or voucher for a discount.
I will be taking my vehicle to another location and the person I spoke with assured me that he will handle my car personally. I can only hope he will have the integrity to honor his word since this shop, clearly, did not.

I am really big on customer service when I am spending my hard earned money. I went into the store today and the salesman was working with another customer. That was fine EXCEPT you could acknowledge me and let me know you would be with me in just a second. After 10 minutes he walked by me 2 – 3 times he still did not acknowledge me. Therefore, I left when I was willing to buy what I needed today. So I give them a 2 for there poor customer service.

I got a remote starter installed by another company, an had some issues. Brought it to this company an the guy Travis knew what was wrong right off the bat without me even telling him what I thought was wrong. Fixed my issues, went over all the steps with me so I felt comfortable and then had me try it to make sure I was happy before I left. I will defiantly be coming back. Best car place around. They do everything, remote starters, car speakers, back up cameras, XM an more.

I purchased basically a full system upgrade about a month ago. New speakers subwoofer amp and processor. I didn’t really know what to get and they definitely pointed me the direction of some great products. Final product I am very happy with except the fact that my Bluetooth doesn’t work very well any more. Guys are nice and knowledgable there, however not very organized.
Later Edit– Had to completely stop using Bluetooth after going back several times and all fixes still did not work properly

I bought a Living Social to get a remote start for my car from here. On the Living Social they ask they you mention the voucher. Well, I forgot. They didn’t care. They didn’t even mention it. That was nice.
They saw me around 9:30 am and told me it’d be about 2 hours. Cool. I went to breakfast with my mom and then came back. The car wasn’t ready until 12:30pm. That didn’t bother me. What did was my mother complaining about it and asking the time every 15 minutes. I should have left her at home but I brought her because it was a gift for her.
Anyways, the dude who installed it was very nice. He took us outside and explained everything and sent us on our way. Great experience.

Gave them my 1971 Orange Pontiac with «The Judge» sticker boldly proclaiming how special it is… Stereo installed in a day and they had to install new kick plates under the dash. Install was fast, the car came back cleaner than I gave it to them and I have no doubt that they took excellent care of my baby. The Stereo sounds great and as an added bonus they didn’t bat an eye to install the Neon Underglow Lights and mount the control box in the glove compartment (didn’t charge me for the wiring). I absolutely love this place. You’ll see me back for a couple of alarm systems and another stereo for a 69′ Chevelle.
If I could label this review it would be «Trust Them» Great Job guys, looking forward to seeing you soon.