U-Haul

Let me preface this by saying we have had NIGHTMARE experience with this company.
We ordered U-​boxes for our move from Cleveland to Denver. Thought it was great at first, but it turned out to be the worst decision out of this whole ordeal.
Started off great… this lady named Trish seemed to be doing a fantastic job helping us through this stressful time. She mentioned she is new and is not fully trained but she was nice enough. We scheduled our box to be picked up on Thursday (after hurrying to pack it up)…then we find out the next day that it was going to be pushed back to Friday. Oh, and in the meantime, we also realized we only needed 1 instead of 2.
So, the box is picked up on Friday and sent off to the local storage unit… No one could tell us when it was going to be shipped off to Denver. We called every day, for about a week. Each time they said they’d call us back, mainly this trish lady. Eventually after several days, a guy named Shawn called us and tried to explain why our U-​box was to be in holding for at least 3 days. I told him we did not care and that this should have been communicated PRIOR to us scheduling pick up and scheduling our trip all the way out to Colorado just to receive the box.
BTW, this Shawn guy also mentioned he doesn’t work for U haul… so uh why do we need to talk to him? Many of these people are so lacking any customer service skills and general knowledge about U-​haul, U-​box, delivering, and everything in between about moving. So why do they all work for U-​haul? Why do they even have jobs? Each time you call them, you are being transferred over to another person for your issue to be handled. This happened today at least 5 times today. Was on the phone for at least an hour (transfer to transfer to transfer) to solve our billing issue. And all this is in ADDITION to a week’s worth of attempts to even get a price for our 1 box instead of 2.
Bottom line here: This company is an absolute nightmare. If you are looking to have the least amount of communication, while paying a company a bunch of money to handle your life in a U-​box, then this is your place. If you are a decent human being, you should not do business with them. Never, ever again. I will try PODS next time.

Zak is the hitch installer here. He took Herculean effort and extra time to install a hitch onto my very uncooperative, rusty-​holed 2004 Saturn Vue. Zak provided me with the best customer service experience I have had in years. A true star!