Axelrod Buick GMC

I’m use to the car buying process as I do it almost twice a year. Found a beautiful 2012 Toyota Tundra for my best friend here online. Spoke with Seth on the phone and set everything up for them. Then drove him and his wife up here so he could buy this truck. Seth was straight with me the whole time, no hidden BS. Truck was what he said it was and so they bought it.

Had an awesome experience in Axelrod Buick our salesman squid did a awesome job. He made sure that we are in the loop the whole time through financing through when we got our card. I highly recommend squid and Axelrod Buick

Axelrod Buick GMC is the one of the best dealers in the midwest. I called late on a Thursday night, on a particular used vehicle that was advertised, and I spoke to Mitchell Axelrod. He was extremely pleasant, and got me all the info I requested on the vehicle as promised. We are over 100 miles away a 3 hour car ride, so ultimately we went to a dealer closer, but only for time’s sake. The extra drive would have been worth it. I would recommend Axelrod Buick GMC to any of my friends and family! They are the best. Thanks to Rachel and Mitchell, for making my experience the best.

Made car buying not a nightmare! Our salesperson Mark and everyone we worked with was super friendly and helpful. Great experience!

BAIT AND SWITCH. We found a CR-​V they had listed at $ 12,898 on auto trader. We called to see if they had it and if we could come see it. The woman on the phone asked which one we were looking at, we said the 09 at 12,000. We drove 45 minutes over there, test drove the car, liked it and sat down to talk and he said it was $ 18,000. We explained we had the printout at home listing it for $ 12, 898 and he said «mistakes happen». When we got home we looked it up and the price had been changed-​surely after we called and told them we were on our way. This place wasted our time and gas. When we tried to talk to a manager on the phone he said it wasn’t false advertising but an «external mistake». Sleezy, false advertising, sneaky– everything you do not want in a car dealership. Don’t deal with these people-​they will try and screw you before you even arrive.

Dropped my vehicle off to get a problem with the tranny getting bogus signals checked out.
They had the truck three weeks and still couldn’t figure out why. THREE WEEKS! They didn’t even have to figure out what the problem was, they just had to figure out the ‘why’ and fix it.
Called service three times; I was on hold for 33, 29, and 16 minutes without anyone ever answering the phone. I guess they might have been busy fixing GM’s 30 million recalls.
I just don’t know what to do now. If a GM dealership can’t even fix a GM product, who do you turn to?

Ok, so here’s the deal.
Bought the car, drove off the lot and saw that the right blinker was out. Took it back to the dealership because we hadn’t left the area yet.
Eric, our sales guy took it to the back for 5 – 8 minutes and brought it back to the front and said, «They didn’t even have to change the bulb.»
I asked what the issue was and he said it might have been the cold weather or what have you. Cool. Thought nothing of it.
Until LATER that night, our blinker was out again.
I decided to make an appointment to have it checked out. I took it to a Certified dealer on my side of town. The warranty that we have is a joke — that’s #1. #2, not sure if the first dealership was honest with us. If they looked at it, they would have seen the issue. #3, we had to pay half ($ 92) because a light bulb was out and «is not covered by warranty». So essentially, we had to pay $ 92 because a light bulb was «out». Weird though because the guy at the dealership previously said, «We didn’t even have to change the light bulb.» Hmmm.
Not going to accuse them of shady practices but let’s just say next time I have an issue with my car (aside from huge issues like engine, transmission, etc.). I will be going else where. I feel as one or both parties jerked me around. And that’s the crazy thing about it because they did fix the wheel issue, why not fix the wire issue as well???
Disappointed.

Got my very first new car. Wasn’t sure if I wanted to go new or slightly used. Made the right decision! Didn’t feel pressured like the usual car salesman would make me feel. Just an overall great experience.