Giant Eagle

I visit this location when I’m in the area visiting family. Like
others, I don’t understand the store layout at all. The line to checkout is always long. I went at 11pm and I still had to wait…
I don’t think I’ve ever seen a more miserable cashier. I said hi to him… no response at all. Thanked him after scanning my giant eagle card… no response. Also thanked him after each coupon he handed me as they printed off… no response. Thanked him for the change… nothing. Said thank you as I left… and…no response! This guy needs a hug or needs to find a new job and cheer the F up :)

This Giant Eagle is exponentially better than the one on Snow Rd. I agree that the layout is dysfunctional, but it is clean and has a decent selection.

I did not think it possible for me to find the worst laid out store I have ever been in, but I finally have. This place is an absolute disaster! There is no rhyme or reason as to how they put this one together. The liquor store is hidden in the wine section but beer is completely across the store from it. Why? They do have a nice international foods section.
As noted by pretty much everyone, the wait here to even do self checkout is 100% unacceptable. I can get in and out of the Acme around the corner in ¹⁄₃ the time as this place (and for a whole lot less).

This giant eagle is horrible! It is very hard for me to say that because I love giant eagle stores. However I came across a very rude employee that didn’t understand the store’s coupon policy. I am an avid couponer and she gave me a hard time about my using coupons. Despite stating the store’s coupon policy to her, and explaining how I was within the coupon limit she completely ignored me and walked away to «go talk to her manager». She came back and proceeded to tell me that I could not use my coupons! I was infuriated! I make sure that I do my research on coupons and store policies, however, she seemed determined to prove me wrong. This is the very first time I have EVER been told that I could not use my coupons! I will never go back there again!

I have been going to this store for the past eight years… so I think that qualifies us as expert shoppers at this location.
Pros: clean store; meat department staff is nice and helpful.
Cons:
— wait times for checking out is insane
— Not enough open check out lines. They rely way too much on self checkout lines that CONSTANTLY have technical issues.
— Staff is nice but lazy. Their could be several people in a line waiting forever, and employees are joking around not jumping in to open a register
— Manager is rarely seen when times are busy. As a leader he should be setting the example by jumping in to help… especially during extremely busy times
— selection at this location is sub-​par
— they have no baggers to help push the customers through faster.
— Management has allowed elderly people working the registers to be completely on their own… ringing up the goods… bagging them… etc…etc…and the younger employees just stand there and watch. It is embarassing, sad, and infuriating.
— Prices are higher than many supermarkets.
Overall, management has for too long allowed these issues to linger. I would NOT recommend you shop at this store. Its too bad… the place used to be good about 8 years ago, but we have seen a steady decline over the years.

Regarding the previous Reviewer Alan, I cannot rate this store good or competitive. Fuelperks don’t do it for me anymore, since I figured that Giant Eagles prices are much higher, which eats up what you save later on gas. The only sense collecting fuelperks is by buying giftcards. I eat a lot at Subway, McDonald, Pizza Hut, shop at Bed Bat & Beyond and JoAnn, so I buy the giftcards and earn fuelperks.

Good selection for sure, but, boy, do I hate going here.
Even if you go early in the am, like 7:30, expect to wait, which just astounds me. As I told someone there, «know the difference between Giant Eagle and Heinen’s? Giant Eagle is run for the convenience of management whereas Heinen’s is run for the convenience of their customers. Frankly, if it weren’t for «fuel perk’s» and the fact it’s slightly more conveniently located than Heinen’s, I’d never shop here at all.
If you have the option, go to the one on Broadview Road in Richfield, just over the county line. It has ¹⁄₁₀₀ the selection (it’s very small) but the people there are nice and they try hard to do a good job.