Luv Manicures & Pedicures

I decided to try this place out after hearing about it on the radio. This was absolutely the worst nail experience I’ve ever had. I got a gel manicure done. While attending to my cuticles the tech picked away at them with my hands completely dry– it was so painful! When putting the gel polish on my nails she had me in the most uncomfortable arm position ever and would kind of yell at me if my hands got too tense– they were tense because I was in pain. Do not go here. Ever. Just don’t do it.

Luv is the worst, and I definitely wouldn’t recommend coming here to get your nails done. Honestly if I was able to give this place no stars, I would. My sister-​in-​law recommended Luv for some pre-​wedding pampering I was planning as a MoH. She said that it was pretty inside and that she had seen other bridal parties here before. So, I called to make a reservation for five and was told they needed a $ 100 deposit that I would be able to apply to any services on the day of the reservation. That seemed pretty steep, but I didn’t know where else to go, so I made the reservation and paid the deposit. I was told that I could change services, but they needed to know in advance about acrylics. None of us wanted acrylics, so that didn’t seem to be a problem.
The week of the wedding, two of the bride’s nails broke, and she ended up wanting acrylics. I called the salon that morning as soon as they opened and no one answered the phone. I ended up having to call for about two hours before I finally got someone on the phone. When I explained the situation, they informed me there was no way that they could do acrylics, even though I was letting them know well ahead of the time of our appointment. They said they didn’t have any there they could even do acrylics. I’ve never heard of this before unless a salon just doesn’t offer acrylic services. They weren’t apologetic, and they wouldn’t give me my deposit back even though conditions had changed. I found another awesome salon where the bride was able to get her nails done before everyone else.
Needless to say, I was not thrilled to give them my business, but they held my deposit, so we had no other choice. The two women working at the reception desk were extremely rude and seemed very disorganized. When I made the reservation, I had asked if there was table to set up some wine, and they said yes. The table was the community coffee table in the waiting area where other customers were sitting. Thanks for that. Then way the place is set up, the mother of the bride was only getting her nails done, and she was taken into the far back depths of the place, so we couldn’t even see her or talk to her. So much for a bonding experience. The way the place is sectioned off, there are only three chairs together, so if you go with more than two people, you won’t be able to talk to them. I had planned a few tame bachelorette-​type games to play, and one of the technicians wouldn’t stop trying to talk to the bride’s sister in law so that we could play and enjoy each other’s company.
When the nail technician did my gel manicure, she didn’t soften my cuticles before cutting them, so it was really uncomfortable. She then turned the light all the way up, and it seemed like it was burning my nail beds, which was also incredibly uncomfortable. Midway through my manicure, another technician came over and started bothering her about using the light because she needed it. It was incredibly rude and unprofessional. The place has so many chairs, and there weren’t many other customers, so I’m not sure why another light wasn’t available. When I told the technician about the acrylics issue, she gave me some advice about making reservations that would probably go against company policy. But, I didn’t need the advice because I definitely won’t be back.
Even after the acrylics fiasco and trying to have a nice time, this place seriously sucked. I would not recommend anyone go to Luv, and especially not for pre-​wedding pampering.

If you don’t mind a cold reception, having your hands yanked when the tech wants to move them, or have your nail bed BLEED — this is the place for you! You get what you pay for, ladies.

I was a walk in and had to make an appointment for a few hours later, even though the salon was just about empty. Not a big deal.
The place was VERY clean and very modern. I wanted a mani/​pedi and just as the other reviews mention, the basic package is literally a polish change for the same price it would be for the actual full service elsewhere.
My tech was extremely nice and friendly but seemed too inexperienced for the price you pay here. When I asked to upgrade to the next step up pedicure my tech was happy to change it, whereas the receptionist made me feel as if I was putting her out. Overall, I felt rushed and not welcome. And furthermore if a client says its their first time at the salon you should be explaining how the services work when the appointment is made.
All in all I will not be coming back here unless I want to pay for a solid color polish change. It is way too expensive for the service you receive.

I really like this nail salon. Staff is friendly and I usually don’t wait too long. I would call ahead for an appointment tho. Also, Bernadette does a great job on my brows and nails! Price is very reasonable.

They need to take the «walk-​ins welcome» sign off the front. Twice I went there to get just a manicure and was told they would not be able to fit me in. They should not advertise services they cannot provide.

GREAT CUSTOMER SERVICE! I’ve been here about 5 times for various services, and at each visit I am greeted with friendly, smiling faces. The staff is always warm and welcoming, and LINDA is awesome with gel/​shellac; possibly the only person whose ever done a set that last me 2 weeks! That being said, I am usually more than satisfied with my service, with the exception a gel nail set I got last Saturday. I reluctantly agreed to schedule with a newer stylist, and since I needed them done that day and Linda was unavailable, I decided to give her a try. The finished product was beautiful but I began noticing a little lifting and 2 chipped nails 4 days later. I returned to have the nails repaired, but the nail stylist LINDA, who always does a great job, decided it’d be best to do the full set over. The manager gave this service to me on the house for my troubles which came as a complete surprise. Bottom line, you want excellent customer service this is the place! For gel/​shellac, I highly recommend LINDA! She’s kind, and truly loves what she does!

This Luv location is great. If you’re looking for a good pedicure with a friendly, attentive staff, this is the place.
I had previously written a review for the Luv Nails in N. Olmsted. It was a terrible experience and I really didn’t think I would ever go back. After reading my review, someone from the corporate office got in touch. She was very helpful and offered another service of my choosing at either the Parma or N. Olmsted location.
This time I chose Parma, partly because of the better ratings on Unilocal and also because I wasn’t excited about going back to the N. Olmsted location.
The nail tech was very nice and really knew what she was doing. What a difference. She was definitely more experienced and took the time to make sure my toes were perfect.
You can get a pedi here with confidence!

I previously rated this Luv an appropriate 1 star. Sometime after the new manager reached out to invite me give them another try, which I did. This is an updated review.
The lady at reception was much friendlier than the previous receptionist was. Sam, the nail technician who provided the pedicure and manicure did a very nice job.
They seemed to be making a concerted effort to communicate clearly and provide good customer service.
I wasn’t blown away, but I have zero complaints, and will even bump up a star because Sam provided a very nice lotion massage that was certainly above average for a lower priced package.
Things seem to be looking up at Luv.

Horrible! It was my first time making an appt. at this particular place & I will say the inside of this salon is clean & has nice décor. This tricked me into believing I would have a great experience :/​I had an appt @ 5pm Fri, June6 for a 30MINUTE classic pedi. I wasn’t seated in spa chair until about 5:30. Shortly there after the receptionist told me the girl doing my pedi had a gel nail booboo so I would have to wait. Well, my wedding was the next day & I had stuff to do after the pedi. I got up & asked receptionist if I could come back early Sat. morning. She was accommodating & set my new appt. for 9am. She also offered the service for free. So I was content UNTIL I came in the next morning. I waited AGAIN & the girl had to keep shaping my 1 big toe to match other & kept having to redo some of the French manicure I asked for. I left this place at close to 11am…2hr! Their best pedi isn’t 2 hrs! It screwed up my schedule for the rest of MY WEDDING DAY!

Decided to give this place a second chance…
They were really busy and it was a Saturday so I’m not surprised. I got checked in pretty fast and got seated within 20 minutes of getting the chair ready for me. I had Cammy do my pedicure in which she did a FANTASTIC JOB! The place was clean as usual and the hooks behind the massage chairs were definitely convenient to place my purse on. I received the ‘Whole Lotta Luv Pedicure” in which the massage part of the package was put to a minimum and very light massage. It was definitely relaxing but I was expecting a little more from it than a 5 minute rub my calves and feet with the scrub and lotion ordeal. The scrubs and the lotions smell absolutely amazing which put me in a good mood.
They do accept walk ins at this place but they will always take the appointments before they take a walk-​in, so you never know how long you will have to wait. (So I would suggest you to make an appointment unless you have hours to waste…) I love their selection of OPI nail polishes and they do have shellac available as well, but I did not get it this time around. I would also suggest that this place needs to have their workers continue to work on their «French Nail» skills because this is the second time I came here seeing that they are not as cleanly shaped as I would expect a french design to look. I was definitely upset my first time coming here but after my experience with Cammy, I will definitely be coming back (only to her of course).

I have been here several times, and never have been disappointed! They are very clean, professional and do awesome work! My last visit here I decided to treat myself to a massage as well as a pedicure. I had Tonya! She was absolutely incredible! Best massage I have ever gotten! I definitely recommend this place to anyone and I’ll definitely be back soon!

I’m very particular about how my nails are done and my tech was Andie. She went above and beyond my expectations. The salon is open and bright and very clean. I would recommend this salon every time!

I think this place is great. I’ve gone back 5 times. It is super clean, very fancy, and all the techs I’ve had have been really nice!
Stephanie D is my favorite, but I’ve had great service from everyone! I think its the best deal in town for a mani/​pedi and they always have the colors I want and great scents for their scrubs and lotions.

You get what you pay for…
I thought I’d go into this nail salon because I heard the radio advertisement for the $ 30 mani/​pedi.
Pros:
The pedicure was fine. It was basically just a foot massage and paint. The décor of the place was nice and inviting.
Cons:
My manicure was the worst I’ve ever gotten in my life. The cuticles were cut unevenly and I am very disappointed. I feel like the technician may have been new but that is inexcusable.
We had to wait about a half hour before we were taken in because we didn’t have an appointment.
Overall, it really is hit or miss. It seems like some people really have a great experience but if you’re stuck with a technician who doesn’t know what she is doing, you’re not going to be happy.

My experience was definitely not what I expected. Here are the pros and cons…
Pros:
Pretty Décor — New renovation w/​plush pillows, waterfalls & no toxic nail polish fumes.
Clean — The place was nearly empty so maybe this explains the clean conditions — no one was making a mess bc no one was there.
Spacious — Lots of stations w/​new chairs, tables and pedi spas.
Price — $ 22 for the basic «Classic» express pedi.
Technique — My technician did a good job but took forever (over an hour for the most basic pedi).
Cons:
Availability — They don’t really like walk ins and claim not to have many openings. Call ahead if you want an appt.
Technique/​Customer Service — The nail technicians didn’t seem very attentive or experienced. They chatted with amongst themselves and addressed their own nail issues while I sat in the chair.
Timing — When I called for my appt. they said they could «fit you [me] in» for their «Classic» (aka express) pedi. Just to be safe, I arrived 5min early. I checked-​in on their check-​in computer and then sat on a plush couch and waited. And waited. And waited.
30 min after my appt. time they finally called my name.
Kinda ridiculous bc the place was nearly empty — only two other clients were there when I arrived.
Altogether the nearly 2 hr. appt. was the longest «express» pedi I’ve ever received. The pros don’t outweigh the cons — definitely not worth it.

Went there yesterday as my friend and my mother both told me about an advertised $ 30 mani/​pedi package. I needed a pedi for a wedding this weekend, so I figured what the heck.
The salon was very nice and clean, and very nicely decorated.
The sign said walk-​ins welcome and they did fit me in. That being said, the receptionist made me fell somewhat awkward for not having an appointment. Felt like I did something I shouldn’t have and got my wrist slapped.
Now on to the mani/​pedi — Seems like a bait and switch to me. You come in for the «classic» mani/​pedi ($ 30) which is what they advertise and realize once you sit down this is little more than a color change. No time is spent on callouses, no sugar scrub, no leg massage — isn’t that what a pedicure is? Every other place I’ve had a pedicure at has included all of this. Of course, for $ 12 more dollars you can now upgrade to an actual mani/​pedi package where they take care of these things.
My tech was OK. Weird that they all wear these crappy tee shirts as a uniform though.
All in all, I’d rather go to the Vietnamese place for the same price ($ 42) and get a much better pedi/​mani.