Goodyear Auto Service Center

Update: I have since received the money that was owed after threatening to go to the newspapers. I was unaware the manager was going through some things and I will try to give him the benefit of the doubt on that. Although I appreciate the honesty, it is still not a place I would like to deal with again.

It’s a shame all these people only have complaints. I had a quick and easy experience here.
I used to always go to my dealership for oil changes, but their service is terrible and I’ve used up my 6 pre-​paid services so I thought I’d try some place new and close to work.
I booked my appointment online for a synthetic blend oil change and tire rotation (Kia Optima with 37 000 miles). Just to note, these prices are pretty comparable to all of the other auto service centers nearby — they all offer a $ 19.99 oil change deal and then a tire rotation for ~$ 15.00+. I opted for those two plus the free 29-​pt auto inspection. They gave me the total price as soon as I booked, I dropped off my car at noon, and my car was done in less than 40 min.
They also let me know that I’ll be needing a wheel alignment soon, which I already sort of knew based on how my steering wheel wasn’t aligned to go straight. No big deal — I’ll take care of that after the winter.
Quick service, great results, I’m a happy camper. I’d recommend if all you need is an oil change and a tire rotation.

Had my 100,000 mile check and they had the car all day. Picked it up got home open the hood and still the old battery which was to be replaced, also no fluids were replaced but they insisted they did the work. Spark plugs and wires seem to be the only thing done. Took back and they changed the battery and took the full charge off for battery only. I love Goodyear tires but they lost my business. Please do not go here I should have read the reviews before going. I need tires so i was checking on the reviews to see if they got better and realized i never posted this. This was a coup! e of years ago but had heard they still are bad.

By far the worst auto service center I’ve found in NJ. Someone needs to explain to Goodyear what appointments mean. I dropped off my vehicle for a simple oil change that any mechanic can do in 15 mins and after 1.5 hours my vehicle hadn’t even been moved into the auto bays? The incompetence at this place is staggering, please don’t even go here out of convenience, they don’t deserve anyone’s business. If you need tires, go to tire rack or tread depot and get them put on by someone else. If you need auto service you must be able to find another mechanic or service center that can actually accomplish simple tasks and diagnostics. Never again Goodyear.

Got the best prices for the tires I was looking for. However, after we dropped off the car they called and told us ‘oh you need new front brakes, and the rotors are shot too… we can fix for $xxx. well, what they didn’t know is that i had been to the dealership twice in the past week, and a local mechanic that very day for some work. Had that been true, one of the three mechanics surely would have picked up on it… and I would have heard/​felt it. What a shame, that you just can’t trust anyone, not even a big name like Goodyear. Shame on you, Parsippany Rt 46 Goodyear for trying to scam us. Will never trust you again. Had you not done that, you would have gotten 5 stars from me.

I came here to get a wheel hub changed. Didn’t take them long to replace it, but once I drove away there was a grinding noise that wasn’t there before. When I came back and explained what was going on, no one took initiative to help me out. Everyone kinda just looked around. And to add to this, I made an appointment to get my car looked at 2 days before, but whoever I talked too didn’t put the appointment in the computer, so I had to wait two days. This is funny because while I was waiting for my second problem to get fixed, another customer came in to get tires changed that he had ordered over the phone the day before. Guess what… they didn’t have them and he wasn’t in the computer. He obviously was not very happy. Way to go good year, get your crap together.

Terrible… I took my car here for an oil change, fluid check, tire replacement, and tire rotation. After an hour wait, my car was ready. They couldn’t replace the tire with a screw in it because they didn’t have a 2011 tire. It’s March 2012. How do you not have a 2011 tire? They told me to go to a dealership. I went to the dealership 2 weeks later and they performed a multi-​point inspection. Guess what? Good Year didn’t change the fluids or rotate the tires! And they billed me! I’m never going back here.