Chase Bank

I’ve been wanting to write this for the past couple of years. This place went downhill after Johanes Hermanto (Branch Mgr) was moved to oversee another region. Before he left, there were always a lot of tellers ready to assist. He and the assistant mgrs were always standing ready to greet you with a smile (and sometimes a handshake).
Since he left, almost all of the of the other familiar faces are now gone — Albert, Brenton, Bridget, Mariam, Bryan, Isabella, Carl, Angel, Cindy, and Eddie (is he still here?) having been replaced by a rotation of short term people. I feel like a stranger everytime I come here.
Leadership and an environment that fosters a great work culture starts from the top. It’s definitely not present. Even the employees lack the joy that I used to see here — such a different place now.
I always dread coming to this branch, but it’s the closest to home. I only come if I have to and can’t make it to another branch.
Sorry. There I said it.

So it’s Christmas Eve and they have a total of one teller open. Well l, are was 2 but one is chatting and laughing it up with a former employee. I know that cause they are talking loud enough for me to hear. Oh wait, now she’s closing her window to go get some cookies he made for her. Unbelievable! And she has the nerve to head to the back office leaving folks me line. To eat some homemade cookies I assume. You can’t help the one person left in line? Really? So after waiting for this one teller and finally being helped… The manager, who has also been chatting it up, who has watched the other line close and watched me wait, NOW opens up a line for the ONE person behind me. Again, unbelievable! Tip for the staff here… Your African-​American customers are just as important as your other customers! I was the only African American in the building and the only made to wait. Disgusted!

Josephine was not very friendly. Personal Bankers did not greet. Absolutely slow service and no customer service. It is like non existent. Bridget moved so I guess all her clientele and customer service moved with her to Las Tunas. Peace!

Worst banking experience. Zec was a nice enough teller but waiting 15 min to make a deposit be ause only 1 teller at 1 pm.
Who does the scheduling around here?

This is one of the newer Chase branch office. It has a spacious space and minimalistic décor. Has some of most courteous tellers in banks. Other things that I love about this branch, it has three indoor ATM machines with card access door. A good feature, since this place looks a little iffy at night. Parking is shared with Lakeshore store so can get tight but they do have additional parking across the alleyway. The only thing might be a nice addition if they have a large bills ATM (100 $ bills) like the one they have at the FairOaks branch, but this is still my favorite branch to go to, and they also open Saturdays !

The manager that works there is very unprofessional, I would rather take my business elsewhere when I came into the branch I saw her in the corner gossiping. When I motioned over that I needed some help she motioned over to another co worker to help me. Wasn’t the first time that’s happened to me at that branch, just a big gossip party that echos through the branch. San marinos a better overall chase experience, I would rather drive 15 minutes away then up the street for a better customer service experience.

Very friend staff here. I open my business account here and the worker are very good handling my case with care. If you have any problem they sure do go out their way to help you.

This is a larger chase… and it includes a personal private banker for those of you doing big business. There are plenty of teller windows and 3 indoor ATMs with AC. Ahhh.
To approach, there are 2 entrances to the parking lot. On on Michellinda south of Foothill, and the other on Foothill approaching east. There is a small parking lot but there always seems to be a space.

Chase bank was crowded today. I guess it must have been all of the money hungry people. lol.
I noticed a the rather long line there today and changed my mind and used the ATM instead. The wait was minimal and the experience was nice as always.

This Chase branch in the Hastings Ranch area of Pasadena has provided me with the best customer service experience I have had in my lifetime as a bank customer — and I’m 62, so that’s been quite a while.
Although the Chase system has its glitches, like all banks today, the team at Chase Hastings Ranch has given me highly personalized service to overcome any glitches and make me actually enjoy going into my branch.
Particularly high kudos to assistant branch manager Brenton Schaeffer. But I have also had excellent experiences with manager Johanes Hermanto as well as Relationship Bankers Albert Yzaguirre and Yen Hoang.

There are usually no lines here, but when there is one, its a pain cause I don’t think the tellers know how to handle a customer rush.
I’ve had a couple tellers that were new hires and I had the feeling for a second that they didn’t know what they were doing.
Also, getting new bills and coins here requires effort. If you’re a coin collector or need money for red envelopes, go to other banks instead.

I come here to use the ATM on my way home. During their off hours, their ATM is in an ac room with a card reader (your atm card) to get in. It’s nice, comfy, and safe in there.