ChiroMassage Centers

I want to start my review by saying that the first employee I spoke with was very nice and helpful. However, the woman who called me today, Deandra, was extremely unhelpful and unprofessional. She explained that she would need to reschedule my massage appt. because they were moving offices and unable to see patients. I was willing to reschedule, but wanted to make sure I wouldn’t be charged an extra fee since my groupon expired on Friday. She said that I would be charged a $ 20 fee for not using the groupon before it expired. I told her that it didn’t seem right (or like good business practice) to charge a customer an additional $ 20 fee when the customer was not the one asking to reschedule the appt. She said that is their policy. I asked to speak with a supervisor and she informed me that she was the supervisor and that everyone else would tell me the same thing. She then told me that I could either reschedule the appt. (for the $ 20 fee) or just not use them again. Then I called the place in Hollywood who offered me an appt. 3 months later because they were booked solid — but the receptionist reassured me that they would honor my groupon (without an additional charge) since that was their earliest appt. It’s funny how one location is willing to honor my groupon 3 months after it expires, but another location won’t honor it a few days after it expires when they are asking to reschedule my appt. Needless to say I will never use the Pasadena location for my chiropractic massages in the future.