Citibank

Closest citibank to me. Overall I’ve had a pleasant experience. My only problem is that they’re opened at 10am and not open on Saturday.

Terrible customer service, would not recommend doing business at Citibank, especially this branch. Branch manager, Ms. Higa has no people skills.

The parking is terrible and a parking attendant I dealt with was rude. if a brick and mortar bank in Southern California cannot provide easy parking, then it should go out of business. I prefer to do banking solely on the Internet.

Time wasters! Go there only if u dont mind dealing with incompetent ppl like Jimmy Luu (the bold guy with glasses, personal banker NMLS Identifier 725 831). I was abt to open a new account (checking, saving, credit card, etc) there and I had to return to the branch couple of times cos he forgot to mention the extra documents required despite the fact that I asked him several times «is that all u need? 2 to which he replied «yes». Anyhow, I decided not to bank with Citibank purely based on my bad experience I had with them.
Besides, he would misinform u abt the products, charges, fees, and promotional offers. I had a chat with his manager and she was telling me all abt the offers and benefits and fees that Jimmy Luu failed 2 even mention or discuss with me. Scary when u think ppl like him r looking after ur money and manging ur accounts!
God Bless America!

I usually come to this branch when I need to use the ATM. But I’ve gone inside many times and it’s usually an easy exchange. Parking on the street can be difficult but the structure itself has it’s own lot that’s shared amongst the tenants. The entrance is off of Del Mar. The staff is friendly and helpful. But I did notice that on occasion, there was only one or two tellers open when there was a long line and it took sometime to be helped. And there were like three other employees behind the counter not really doing anything! But all in all it’s a good banking experience.

Came here on a Saturday, it’s nice they’re open from 9am-​2pm, but this one guy was taking up 2 tellers and it took sometime for someone to help me (although there were no other customers) but when someone did help me out, the teller was very nice and helpful