Crate & Barrel

I want to give a shout out to Val Johnson, who helped us find some great graters and a cool food processor that we had been trying to find for a long time.
She patiently explained our options, showed us some demonstration videos, and hunted down just want we wanted.
THANKS, VAL!

If you are considering FURNITURE from Crate & Barrel, please take the time to read my review below.
We ordered a set of custom living room furnitures in Nov 2015. We were told that they would be ready mid Feb 2016.
During the first week of Feb 2016, we received a call from C&B and told us that the «fabric we ordered are ready for pickup.» It immediately raised our attention — fabric for our custom sofa? Aren’t they supposed to be made in North Carolina? What is this fabric doing in California when the sofa should be ready in a week?
We called the store right the way. Julius McDonald, the associate who originally helped us got transferred to a different location. So we got into touch with Roland, another associate who told us that the fabric was mistakenly placed at warehouse and it was just «sitting there». Apparently somebody noticed it sitting there doing nothing, found our information and decided to ship it to us because they didn’t know what to do with it.
Nobody was following up the order after the Julius McDonald left.
Roland apologized on the phone and told us that he would ship the fabric to its manufacture to get sofa done asap.
Next day, the fabric still arrived at my house.
We called the Roland again. He apologized and sent someone to pick up the fabric from my house on the same day.
Their store manager called my husband to apologize and offered us free shipping and $ 100 C&B credit. (total $ 200 worth)
A week later, we received a call from the delivery dept and told us that they would make the delivery the following week — Everything except my sofa that still requires time to put on the new fabric.
Even though we were disappointed with the mixed up situation with the sofa, we were still excited about the delivery and hoped that everything would go smoothly as planned from then on.
On the delivery day, I took a day off and cleaned up the area where my new furniture will be in. Delivery truck didn’t show up. My husband got a call from the driver and told him that they couldn’t come because their truck couldn’t make it to my house due to narrow road.
Right the way, I got on the phone with the on-​duty store manager Jose. He apologized and told us that the earliest delivery with a smaller truck would be another 5 days.
We accepted lots of apologies. All of their associates sounded so nice on the phone that I almost felt bad for writing this review.
But the bottom line is: they couldn’t deliver. So we decided to cancel our order which we waited 88 days for.
It was a BIG waste of time and stressful experience for us.

I’ve had touch and go experiences with Crate & Barrel. About a year ago, I dropped a ton of money and bought a lot of furniture there. Since then, trying to get repairs/​replacements/​etc has been really difficult.
They seem to have difficulty keeping track of my items in their system; I did work with a designer initially but since then have been ‘on my own’. But yet they keep not being able to find my name/​etc.
And then they ordered the wrong things, so I go months without say, a cushion.
I personally will think twice before shopping there again for large items, such as furniture. It’s cute for smaller, house hold items, though.

Crate and Barrel had invited my fiancé and I to a private event for a wedding registry. Old Town Pasadena in the morning is beautiful and quiet, btw. We were welcomed with a wedding registry packet, mimosa’s or apple juice and little pastries.
It was our first time registering for our wedding and honestly I really wanted to go for the free gift. But, we went crazy with the scanner. Elizabeth and Jay helped us very much. Elizabeth was very knowledgeable and was able to answer all of our registry needs. When we had questions about registering for knives and which knives we actually needed, Jay, was very helpful.
There are two floors and just in case, there is an elevator. Running around the store scanning everything does get tiring. It’s a one stop shop for the home with inexpensive prices.

This is a great place to pick up last minute gifts for Christmas unless you are waiting until Christmas to go shopping and then Crate & Barrel will be closed.
We bought some Staccato white dishes here years and years ago and it is so nice to be able to come back eleven years later and they still sell them. If you are looking for dishes buy them here. Hopefully, your pattern will stay for years too.
They have nice heavy duty gift boxes for plates or dishes so you don’t have to go out and find them. I am giving some dishes and bowls to my husband for Christmas because I’m a giver. He’s giving me a rear diffuser for my car. Call us practical. Oh, he gave me a wad of cash for my Paris trip in 2016 so I hit the jackpot.
Thank you Crate & Barrel for being there at the last minute and for not going anywhere.

I can spend hours and hours in this magical place. It is a wonderland for grown-​ups. Everything that they sell here is simply amazing. If I do not have self control, I can easily spend my whole paycheck and more here in one visit. They have everything from the basics (plates, glasses, and set-​ups) to fancy dining (cheese board, Himalayan salt board) or quintessential items such as popcorn maker and popcorn bowl. Whatever you think you need for the home, they have it here. They even have items that you never thought you needed until you see it (i.e. Himalayan salt cooking board and popcorn maker).
The service here is excellent as well. Every visit here was consistent. The sales staff are very patient and will help you find the perfect gift, whether it be for you or someone else. Christmas is the best time to come around here. They have cute decorations and glasses with nutcrackers. I can keep going but I shall stop here, otherwise you will be reading a book about plates and glasses.

Epic fail in customer service.
Be sure when you give a customer attitude you are 100% correct.

This might have, if not for sure was my best customer service experience of my life. Nini, Gillian and Chris helped me out. All of them were super positive and fun to talk to, especially since we were all working on a weekend! I have a large list of things I needed to pick up for my boss and they were able to packaged it all up for me so I could just drive up to the load area and ring a cute little doorbell.
Thanks for being amazing !!!

Got there 5 min before closing just to purchase a gift card. The door was locked and few employees saw me and I try to motion I needed to just purchase a gift card. No one budged. I’m going to call the corporate today and asked all the employees worked on the last shift on 9÷1÷15 to get disciplined. I understand they don’t want a shopper to come into the store 5 min before closing and extend their store hours. But why won’t they even bother to see what I was trying to say?! Both the short African American lady and a Caucasian dude working at the cash register just completely ignored that there’s someone outside when they had locked the store door 5 min or longer prior to closing time.

Every time I visit LA I have to stop by Crate & Barrel because they don’t have it in Hong Kong! Hurry up and open up in Asia… Preferably in HK please! I loveeeeeee this store! I’m a little Martha Stewart in training

Yay wedding planning! We registered here and attended a registry event. They have free wifi, which also helps when scanning items from their smartphone app.
There’s so much to see in this store and some of the stuff is a little pricey, but you really get what you pay for (good quality products).
The staff are pretty helpful and informative for information on seasonal items and registry items we were looking into.
Sure some of their products by Oxo you can get for cheaper at other stores like Macy’s or Target, but the other items they have a pretty cool like table in a bag!
I can’t wait to use some of the entertaining dishes we got!
Unilocal 100 Challenge — 30 of 100

I am so glad Crate and Barrel is where I get my furnitures at. I love the furnitures they carry and love even more of their customer service.
I want to specially thanks Audrey Ponce in helping me choosing, placing order, arranging delivery on all my furniture pieces. She is the best salesperson I have ever encountered and I cannot emphasize this enough. Audrey gave good advices in deciding which sofas to get, listing the pros and cons, and making us aware of custom orders delivery date. She remembers what I like, what I’ve seen, and helped me tremendously in making delivering/​returning furnitures easy and quick. I am so blessed x3 to have her help me out, and I hope Crate and Barrel Pasadena store knows they have such a great salesperson at their store and she is a gem to them and to the customers.

As someone who lives one mile away from Burbank’s IK*A, I can tell you wholeheartedly that it’s totally worth the gas and the time to drive down here when one is ever in need of new furnitures or home accessories. Sometimes, I find myself wondering off to this store whenever I’m in the neighborhood, just to get some ideas on how to furnish and redecorate my home properly.
This particular Crate & Barrel is located in Old Town Pasadena, needless to say, parking can be easily found in any of the public garages within the vicinity. The store itself is extremely clean, and unlike Ik*a, instead of unleashed children running wild and free, you’ll encounter various dignified adults browsing and/​or making purchases in hopes of fulfilling their decorative needs.
The staff are extremely courteous and helpful, I’ve never encountered anyone who was trying to make a sale forcibly. The store is divided into two different floors. You’ll find kitchen/​cooking appliances, glasses, dishes, patio accessories, and flatware on the first floor, whereas the second floor is more dedicated to furniture and bedding.
As I mentioned earlier, there is no comparison between Crate & Barrel and IK*A. Instead of plywood junks, I got furniture that is made of high quality solid wood delivered to my house, fully assembled! Sure, it can get pricy here sometimes. But personally, to me, the quality of Crate & Barrel’s products and professionalism is worth every penny. I highly recommend it!

I love Crate and Barrel but I can’t on good conscious give this store a positive review simply because their customer service was non existent… at least to my husband and I.
We walked by not one, not two but FOUR associates and no one acknowledged us.
The associates did not have any trouble helping out a middle aged Caucasian woman however. My African American husband and myself, a Filipino-​Caucasian American, felt completely uncomfortable and unwelcome.
Frustrating and sad really. We just moved to Pasadena and decided to browse around Colorado for a bit and after leaving the store we definitely had a sour taste in our mouth.
A word to management, train your people better. Train them to see PEOPLE not skin color or socioeconomic status.
This experience will probably deter me from shopping at this particular location, no need to be treated poorly twice.

Great products and great customer service. I’ve been a fan before I was a loyal customer of Crate & Barrel. When I was a kid growing up in San Francisco, I would kill time waiting for my mom to finish working at Wells Fargo and Crate & Barrel was next door. I was always in awe of all the products and really dug all the kitchenware and aesthetics of it all. The staff at the Grant St location got to know me well. haha
Fast forward to the Old Town Pasadena location. It has been my go-​to place for gifts and things for myself. I even went as far as purchasing my current bed frame from Crate. I love it… It’s a raw tubular steel bed frame that I bought several years ago and it’s still going strong.
Customer service has always been great whether buying little gifts for friends like sushi for two or noodles for two or something off a wedding registry. The staff at Crate’s Old Town location has been so very helpful to me and my friends. I will always be a customer because their items are well made, decently priced (some are $$$) and are simply what I like & am comfortable buying.

We came here for a registry event.
What they did well:
— The store was clean
— They were very helpful
— They let you arrange things how you would like
— The store was only open to registering couples
There were a lot of promises they had though that they didn’t follow through on. There was no gift at the end, there were maybe two people showing off products, and the explanation and help with the registry process seemed quick. I feel like their description hyped this up a lot more than what it was.
That being said the store is clean, the people are nice, and they do have fun stuff. We ended up canceling our registry simply because we wanted a larger variety and easier shopping for our friends and family. I think this a decent store, but not for me.
³³⁄₁₀₀

I love crate & barrel and have a lot of interest in cooking and home decorating in general. It wasn’t until I moved out that I had a reason to splurge here. Not just at the pasadena location, but every crate and barrel store I’ve been is well-​organized, decorated and stocked with great product. I have become like an c&b addict. I spend a good 2 – 3 hours perusing the site every week, hehe.
We recently pulled the trigger on the drop leaf origami table at the pasadena location. It was out of stock, but the friendly furniture specialist placed our order and we were out of the store in less than 20 minutes. They are also very good about following up with your delivery date and set up a 2 hour delivery window. We are now expecting the table to arrive tomorrow morning, woot! The customer service at crate and barrel is phenomenal and they are just so professional, I LOVE them!

Where should I start? This store has everything anybody would love to have in their own home. Upon entering the store we were greeted by a pair of very friendly and energetic staffs. Their displays are very well placed in a bunch of really cute items.
This is a two story store. Upstairs has all the bedding and the bathroom items. All very nice things but I was intrigued and captivated by the items downstairs. What was downstairs is all of the kitchen gadgets. They have sections for all of the mixers and blenders, coffee machines, all of the cooking utensils and also the different types of pots and pans that they have available.
I was lost in this section guaranteed. I enjoyed looking at all the different toys that could be used in the kitchen. They carry Le Cruest, All Clad, and other name brands. All of these items are very nice but they are on the pricey side. I had fun in the store. I could see myself purchasing a few items from here, I’ll be back!

Tonight I walked into a Crate and Barrel for the very first time! It was a beautiful, very clean, organized store with unbelievable customer service. There was several employees waiting to help at every corner we turned, and there were a lot of corners.
This store is located in Old Town Pasadena right off Colorado blvd. It’s a humongous store that is two stories and if I was rich I would own everything in here.
A person could get in trouble in here because they have hundreds of quality items that I would have loved to have taken home with me, whether I knew how to use them or not.
Every possible kitchen appliance, cooking utensil, glassware, or pot and pan set you could ever possibly want. The truth is I’m not much of a cook even though I like to think that I have some skills in the kitchen. However the store is awesome for someone who does.
In fact, I was in the store with somebody who was a cook and I didn’t see them again. Well I did, but they were lost in here for awhile.
This place is great for any household items you could possibly need. They have furniture upstairs, tons of flasks and other fun gadgets! However the only downfall is they are a bit on the pricy side. I took a star off for that because I couldn’t afford to buy much in here.

I’m absolutely in love with this store. From their selection of items to the friendliest staff I’ve interacted with. They always go out of their way to make sure my experience here is nothing short of greatness. It’s the main reason I keep coming back here to buy more stuff!
If you’re looking for a great place to purchase items for your home, this is certainly a great place to come. With every day deals — your wallet won’t feel so empty! Definitely will be back many more times for future purchases!