Enterprise Rent-A-Car

The staff here are amazing! Let me use a larger vehicle to get my bike home when I had no alternatives and later drove me home to my new car once everything was sorted out. If you’re in a bind and need wheels look no further.

They are best there is they really know how to take care of you.

5 stars for the customer service. Extremely helpful. They didn’t have the car type I needed one morning but called me as soon as they got one in. Mitch and the whole team are fantastic to deal with.

Just left enterprise so excited about my trip and just want to say thank you to David B. for helping me out and making this experience of renting a car easy. I got the car I wanted and he made me more excited about my trip so thank you. If you guys rent a car from this enterprise make sure you ask for David B. if you want great customer service.

I was told that car would be here. When I asked after waiting 20 mins when we’re the car supposed to be here? They replied 3:00 pm. It’s f#}k ridiculous it’s 5:05 now!
Don’t they now I’m a plus-​member

This Enterprise location is consistently the cheapest in the area for a day rate or weekly, so I go here often, but… you get what you pay for. The staff is very friendly and courteous but for some reason they often are understaffed and the car selection is sometimes depleted. One time I showed up and they didn’t have car for me. I had to wait about 30 minutes and they wouldn’t give me a free upgrade even though I was in a hurry. But they have the best rates so I’ll keep going back. Usually $ 18 – 25 per day. One time I rented a car for about $ 88 for a week through Orbitz but that was unusual.

My experience at Enterprise rent-​a-​car today was amazing everyone was so polite. My Kia was hit and I had to put the car in the shop. They took me back to my car in a very timely manner and they were and friendly with upbeat attitudes and very cordial! I would recommend using this location as they always have clean cars ready and the cars are all new. The staff is amazing!

Bad experience in this site. I’ve rented enterprise so many times and other locations help client when dealing with car repair and give good discount with time frame. This location in Lincoln Ave. is horrible long time in waiting for car plus don’t want to work with you on paying. Tanya is inconsiderate and harassed for payment. My car was a total loss and I had no rental insurance policy I’m stressed as It is and she made it worse never going back to this place. She and enterprise corporate can suck it and shove their cars up you know where.

I’ve come here multiple times and got great customer service each time. Unfortunately, I was rear ended in my brand new Subaru. Thankfully, the insurance of the driver who hit me isn’t only covering me for repair, but also for my rental car. The shop that’s fixing my car sent me here and I definitely got what I wanted to drive.
However, it was nice I’m being taken care of but realized the vehicle consumed too much gas. So I came back after 3 weeks so that I can get a better car that doesn’t consumed too much gas. Tonya is very friendly and great with customers. She made sure that I’m happy and my worries of spending too much money on gas went away by switching me to a better car.
All in all, I definitely would recommend this Enterprise because of the people working here. They make sure to take care of your worries and needs.

I’ve been here to rent a car for trips twice now. The employees are friendly and helpful! I also didn’t feel like I was being deceived about anything, which some people warn about. I will continue to get my rentals from this location :)
I meant to post this for a different location but don’t know how to delete it.

Clean, efficient location. They’ve got a great inventory of cars and a friendly staff. There was a slight mix up with our rental contract which was quickly corrected. I look forward to renting from this location again.

Great customer service. The staff will definitely work with you so you’re able to get into a rental. Nice clean cars. You have tons of cars to choose from. Everyone there is so outgoing. I will definitely use them again and again and again.

Not sure what the mixed reviews are about our experience was fabulous. All three employees Heather, Jasmine, and Eddie were more than gracious and really helps get the job done. The only request I made on the phone was I did not want a Ford, unfortunately that did not get translated to the staff when I arrived but they understood my concern and upgraded us to a much nicer vehicle. I will definitely rent from this place in the future.

Do not go to this location, they do not care about you, just your money. On the up side they do have nice clean cars.

I’ve visited them 3 times this year and I had a great experience every time. I did have to wait a little while to get my car once when I came in on Monday morning but they said that is a really busy time for them. I was on vacation and in no rush so I didn’t mind. They thanked me for being patient and even though they were really busy, I still got very friendly service. The thing that impressed me the most was that the staff remembered me on my second visit! I totally did not expect that! I definitely recommend this Pasadena location!

This enterprise is a lot smaller than most and the customer service is really bad.
I was getting a rent-​a car a few months ago through my car insurance and I called requesting exactly what the insurance pays for. However, I get there and they still give me a bigger dirty car that goes over the car insurance daily rate. It was only a few dollars but I was not willing to pay anything out of pocket and they have other locations they can call to check for more vehicles so there shouldn’t have been an issue. I had to end up taking the bigger car but Tanya said I could call back the next day to exchange it. I did just that and she kept giving me the run around. I don’t understand why I had to call multiple times and still got nowhere. So finally, I was just told that it was ok to keep the same car and they would waive the extra charge. I go return the car and they still want to charge me for the dirty car. I told them that I was not paying anything when they have not even been helpful and I was told I wouldn’t have to by phone for all the hassle. The manager then was claiming he’s the one that I spoke to by phone and that wasn’t the agreement, really I spoke to a female and he was a male. It was ridiculous but I ended up not having to pay at the end. I recommend you just don’t come here; there are a lot more options at other locations and a lot better customer service.

I Have Been Renting Cars Here At Enterprise North Pasadena On Lincoln Ave @ Orange Grove On The West Side For A Number Of Years Now. Im A Frequent Renter At This Location Since I Dont Own A Car So We Rent For Trips And Events We Attend Out Of Town. For A Long While They Had The Same Regular Staff Including Eric, Maude, and Tania To Name A Few And They Were Awsome. They Knew Me By Name Knew How To Accomadate My Rental Car Needs. Since I Am An Enterprise Plus Member They Would Frequently If At All Possible After Reserving My Rental Online Modify And Offer Me The Best Value For My Money. This Location Recently Changed Over All Their Staff and Its Gonna Take A Little Time For Them To Settle In And Tho All Were New Reps They Were As always Courteous Promt Knowledgable And Efficient. They Pick Up and Take Me Back to My Home Or Office Without Too long A Wait. I Miss The Old Regulars But This Group Will Do. Perhaps the Only Drawback To This Location Os Availabilty Of A Variety of Rentals On Hand To Choose From Without A Pre Reserved Car Made Online As Opposed To the Larger Location On Colorado Blvd. But Being Smaller Is Also a Plus Because They are Less Crowded And Faster Therefore at Getting You in And Out And On The Road. Also They Are Closed On Sundays But Generally The Weekend Special 3 Day Rates Still Apply With The Return Not Til Monday. Love This Enterprise And If You Happen To Have Had a Bad Experience… Well, We All Have Bad Days Occasionally. Thanks Pasadena North West For Serving My Car Rental Needs So Fabulously.
PMT

This is the second time around that I called this location during business hours and no one picks up the phone. The first time I actually ended up calling Enterprise’s general line to try to get through to this location, the operator seemed surprised that no one would answer the phone but then someone did finally pick up after she connected me. This time around I’ll just resort to Unilocal to complain so that hopefully management can do something about it. As helpful as they were with my rental, phones should never be left unanswered during business hours.

I have had to rent cars a number of times in my life. This was the easiest rental experience so far.
Eric was on point with this whole thing. I had to call about an online promotion. He helped me out on the phone and he came to my house to pick me up later that day when I needed to rent the car. He let me pick a similar car when I had an issue with the first one they gave me. He worked out all the details I needed with the rental package. And he arranged for me to get a ride home when my flaky roommate failed to wake up in time to pick me up even though the night before that same roommate had promised he would be there to give me a ride after I did a very questionable favor for him.

Located more so in the hoods of Pasadena (Lincoln gets sus after dark)
I wouldn’t say the service was friendly because the Enterprise on Colorado has better customer service. It seems like they tolerate the customers more so than are happy to see them. I had a guy greet me with his back turned… it wasn’t even a greet more like a «checking in» mummer. –_​-​…
Cars are decent. I rented a Basic Bish vehicle (chevy something) that seriously needed some service. It stalled a bit when I started it up… hella awkward.
overall i will be going back to the one on Colorado…