FedEx Office Print & Ship Center

Decided to come here to get something packaged for shipping. When I came back, they gave me a huge box and offered no help in getting it to my car. I was left to drag it on the ground and then when I discovered that the box was too big, relied on a stranger to help me get it back to FedEx. When I came back with a different car, I still didn’t get help to my car and I had to drag it in the floor again. I was parked right in front of the place. The box was still too big and I had to struggle to get the box to strap to the roof. I was on front of FedEx for over two hours without them coming and helping me once. I will never come back here and instead will go to Arcadia.

The service is okay when you are the only one in store because when they are helping one customer it could take up to two employees and that can say a lot about the business for sure. The location is nice though. The streets are on the clean side occasionally you’ll have a crazy bum or person fighting some one in the streets.

This place is awesome… I love coming here! The employees are great and helpful ! I’m here almost everyday to send out my packages and they are always on point. the customer service is great here. im suprise the dont have many reviews…

Great store, clean, knowledgeable staff especially Carlos! He helped me make bunch of copies and coil bind some folders in just minutes! They also have office supplies at reasonable price!

Understaffed and completely unhelpful. None of the scanners work. Especially don’t use the extremely slow computers that charge you per minute that also require programs to be updated on your dime.

Never experienced their service because I went there and they were CLOSED. Called them and no one picked up. This was at 4PM on a day when they were supposed to be open until 6PM. If you read some of the other reviews, apparently I’m not the only one this has happened to. WTF FedEx?

My boss and I had to send 7 very large packages back to the East Coast this morning. Not having used FedEx since my working front desk hotel days… my memory of the whole process was a bit rusty. So I just suggested that we go to this particular FedEx store and I was sure they would help us. I was right! There was a parking lot behind the building for easy access since we had to use a dolly to wheel everything inside. The Assistant Manager, Jonathan, approached us right away and went over some options with us. I had filled out 7 individual FedEx AirBill forms but had to discard them as he said it was easiest for them to process them through the computer. Maria was the one who rang us up and explained all the pricing etc. to us. Three of the packages were about 50lbs each and it ended up costing over $ 100/​each to ship which I find to be incredibly expensive (it ended up costing $ 692 to ship all 7 packages) but this review is solely based on customer service. Jonathan took the time to personally tape up all of our boxes for us to make sure they were in good condition to ship and he even packaged our fragile items for us. Maria was extremely polite and really took care of us. I wanted to fill out the survey for them but my receipt didn’t have a bar code on it and it wouldn’t let me proceed so I hope they see this review here!
I had such a good experience here and am glad to learn that they are open ²⁴⁄₇ for any shipping/​copy/​printing needs I may have in the future!
Suggestion: Jonathan notified us that next time we have to ship something, it is easiest to go online using our company FedEx account to print shipping labels directly from our office. I guess this would’ve been the easiest way to avoid making a trip to the actual FedEx location… so for all those who ship packages a lot, that’s the way to go!

I was disappointed with the fedex service — Delivery service as well as the customer service. I always had faith in FedEx and thought it was the best but now after my experience I guess it is exactly opposite.
First of all my urgent 2-​day (weekday) package arrives Los Angeles office but since it is weekend the next day they dont bother to send it even if that was an urgent very important delivery. Now the IMPORTANT document /​courier we were awaiting so eagerly and took leave from office — both me and my husband since we didnt want to miss this courier.
At 11.28am when everyone is wide awake and both of us are at home I get an email saying ‘nobody at door hence returning’. I mean how ridiculous is that, nobody knocked at our door and I happen to check this email only after ½hr.
The email also said ‘there is a DOOR TAG left behind. There was no DOOR Tag, I checked all the other apartments in my complex but they had none.
I mean first of all he doesnt come to my door goes somewhere else and says a door tag is left behind, which wasnt the case. My complex is also not guarded so not sure on what did he miss.
Later when I make my first customer service call, they have no idea and try to track the driver. They could only come back to me after ½hr — HOW SLOW IS THIS CUSTOMER SERVICE. Mean while I already made several calls to customer service again.
I went on the road — ²⁄₃ blocks searching for the driver but couldnt find him.
After I get the first call back they say we are still tracking the driver and get back to you in sometime.
I have never seen such slow service.
Later when I get a call back they say, you have to collect the package from their LA office between 6pm — 7.30pm. How ridiculous is that response. They make a mistake we have to pay for it. Unfortunately we didnt have our car that time. When requested for location of the driver they say ’ For security reasons we cannot provide you’. I mean I am in PAsadena, driver is in Pasadena and yet you cannot help me locate him How ridiculous is that.
Finally I get a call saying if you want to collect your package now, goto some Pasadena branch and collect it yourself else we can deliver it to you only tomorrow.
WHOSE MISTAKE IS THAT THE DRIVER DIDNT COME TO MY DOORSTEP AND WENT SOMEWHERE ELSE.
Meanwhile I had similar experience with UPS where I had to collect a package since was travelling out of station and they were so helpful and cooperative that I could easily have my package.
FEDEX delivery and customer service sucks !!

God bless the employee who helped me make flyers and posters for my missing dog. Although I was really sad, he managed to make me smile and feel hopeful in my search for my dog. What a wonderful employee! I will be sure to come here every time I need a job done. Thank you so much!!!

Came in with a simple shipment with the package labeled and ready to go. I’ve been waiting 25 mins being 3 deep in line and still no one has been helped. This location sucks as far as wait times. Customers behind me left to go to other locations. Employees seem unable to use the computer system.
True wait time 30 mins. Arrived at 3:25 pm left at 3:55pm

no line at 2 so it was fast and efficient!

I’m amazed to see 1– and 2-​star reviews for this FedEx Office. I had an exceptional experience. Come hither, children, and I will tell you the tale.
Last week I was doing a big project for my boyfriend’s birthday, putting together a fat juicy album of emails, pictures, and memories from 80 of his family and friends. The project was prodigious, meaning: it took me much longer than I expected. I had to sneak out of the house for hours on end to pull it altogether, and where did I go?
FedEx Office, of course.
As a writer, I live much of my life by the following mantra: «PAPER PAPER PAPER PAPER.» I mean, not to brag, but I’m practically a FedEx Office junkie. I’ve gotten my copy-​print-​fax fix at dozens of locations, including the one on Colorado on the other side of Lake (no. just… don’t). This East Pasadena location puts all the rest to shame.
I literally logged 12+ hours at this place over a two-​day period. Julio was working both shifts, and the guy was absolutely fantastic. He was personable, friendly, and super knowledgeable. Hell – the man even fixed my double-​sided tape dispenser when it broke. Now that’s service.
Both days I was there, I was never pressured into buying anything. And that’s saying something, considering I monopolized the industrial paper slicer (super cathartic!) for like 7 hours. I also used up a whole glue stick. (I’m telling you, people: I’m an addict.) I did end up buying a few small things – a handful of copies, more double-​sided tape – but I’m pretty sure the staff wouldn’t have harassed me into being a paying customer even if I HAD spent 12+ hours using their slicing/​cutting/​pasting supplies. The atmosphere is super chill: I watched Julio chat with many customers, many of whom were clearly regulars. That guy knows his stuff.
I have nothing but good things to say about this FedEx Office. Now, the $ 46 parking ticket I received from the maniacal meter man after parking on a side street for five hours? I’ve got some not-​so-​good things to say about that.
Moral of the story? Julio rocks. Use this FedEx Office. But if you need to park for more than 2 hours, fold your car into a tiny little napkin, find the meter man, and stick it where the sun don’t shine… using double-​sided tape.

Always a reliable place to come get your printing done here. Probably the most common thing I end up doing is coming here to print out tickets that I bought online. I also come here to use the scanner or to make copies or send faxes.
Customer service here is only if you need it. They’re very friendly but a lot of the services here are do it yourself. But they can help you troubleshoot if you need, and I’ve used them to send a lot of things by mail as well.

This is the worst fedex service I get in all time. I ordered my print online and my print is ready at 10:30 am. I was here at 12:25pm at noon and I have been waiting and standing in line for 35 minutes already. I’m having an interview at 2pm, and I’m telling that guy in in a hurry, he just feel like don’t give a dam… I finally get help at 1:05pm… Waste of my time!

This is the best FedEx office in Pasadena.
Whenever I come here there is no line for shipping FedEx and I have only ever had to weight for the copier machine.
The copier is easy to use and much better then staples down the street I use to go to.
They always have FedEx boxes in stock and I take advantage of the Express Saver all the time.
I recommend this location to ship out FedEx boxes and to do your printing and coping needs

I use this FedEx store regularly for shipping.
The employees are friendly, I can get in and get out in a fair amount of time, and they play great music.
I prefer this store over Pasadena’s UPS stores and over the US Post Office.
FedEx offers fair prices for Home and Ground shipping outside of California and my packages always arrive on time, confirmation available online, signatures received, etc.
I have never received any complaints while using this store or FedEx shipping.
Parking is a little challenging, since curb parking is on a busy commercial street. There is parking in the rare, but only one entrance which is is front. Not always convenient parking wise when you are shipping large items.

Worst service ever,
When I arrived the office was empty. We waited for ten minutes for the guy to come out and when he finally did he went about helping everyone but us although we had been standing in line the longest. All in all, terrible customer service.

I can not believe I was in a FexEx store and treated so badly. I very politely asked the customer service rep, Flow, «may, I use your restroom». She responded by saying that the bathroom is only for customers. I told her that I was a customer and she told me that I would have to buy something first before using the restroom.
I than bought what I was going to buy and walked out. I had to use the bathroom urgently and she did not allow me to use the restroom until buying something. I used the bathroom at a different location. Even worse she had this conversation with me in front of other customers that looked at me and laughed at me.

When I was in art school, everybody use to begrudgingly drag their feet to Kinko’s when it was the eleventh hour before projects were due. Everybody I knew avoided Kinko’s as if they were lit up with amazonian-​strength STDs, unless one was a fan of having someone who hated their job and didnt know what they were doing handle your work. Years later, the clouds seem to part a bit when FedEd took over, and in a time of need when I need orders to be placed, I found myself at the nearest copy/​print/​shipping location I can find, which was this once-was-Kinko’s FedEd Office and Print Center on Colorado boulevard.
I haven’t had to use any of the copy or print services here but I have dropped off several packages, all art pieces that needed to be shipped out to Colorado, Georgia, even Japan. The staff behind the counter of FedEx Copy and Print have always been super helpful, super patient, and took care of my packaging. I’m happy to go somewhere where the people behind the counter don’t hate their jobs and know what they are doing.
I come here every time I need to ship off a package.

I came here yesterday, Sunday October 6, 2013 at around 11:45 am. Your hours say 10am-​6pm on Sundays. I park my car in the back behind the wells fargo and walk to fed ex. I tried opening the door and its locked. I double checked the hours in front of their shop and i was right, 10am –6pm. I looked inside and i see an employee on the computer purposely ignoring me. I knock and she shrugs at me as if to say sorry i dont care. WTF are you doing?!
hire more people or dont open on sunday if this cheap fed ex cant afford it. might as well close up shop when theres another fex ex 1 mile down. save your time and drive to the other fed ex, you might come here and come to find their doors are locked