Friendly’s

I usually have good experiences here but im very disappointed in our last visit. Ordered a peanut butter cup sundae with chocolate ice cream. Got no fudge, peanut butter, or peanut butter cup. (It comes with all this). Right after we ordered a young guy said «think i can make these in under a minute?» to a friend he was goofing off with. Sorry but i dont want my sundae that i spent $ 6 for to be rushed and made wrong. Guess ill have to start making my own sundaes.

It was just okay. This was our first experience at a Friendly’s. I can’t say I’ll be eager to go back. We were seated promptly. The waitress immediately took our drink orders and returned quickly. The menu has no note of any of the ongoing promotions, nor did the waitress mention any. I saw another waitress eagerly tell her table about a meal deal, but this was after I placed my order. My order was not correct, but my waitress didn’t appear until after several (10+) minutes. It was similar enough that i decided to keep the sandwich. Note, the waitress did offer to take it back and have them correct my order, but I didn’t want to take my chances. We didn’t see our waitress again until long after we were finished. Thank goodness we didn’t need drink refills. A few minutes later, she brought the check and we were able to get out of there. For a party of 2, it took us a little over an hour and a half. I’ve seen this restaurant advertised and always wanted to see what this chain is about. Sadly, I was disappointed. I may give them another shot because the prices are relatively inexpensive. Maybe I won’t have such bad luck next time.

To start off with, horrible service, we had to send our food back twice for ¾ dishes we had ordered, we waited 20 min between each time so in total we were there for about an hour and a half just getting a «quick» bite to eat. We ordered 2 BBQ chicken melt sandwiches off of the 2 for 20 menu, Turkey tips, and a burger. Our food had came out at separate times (I also have and still do work at a restaurant and go to school for culinary, so I know that this is not normal or professional) the chicken melt sandwiches were supposed to be with light BBQ sauce, when they came out, they were drenched in the sauce, so we sent them back when they came out the second time they still had a lot of sauce on them, but is was better than what they had served us before. The turkey tips when they had came out also had rice and broccoli, I know that Friendlys isn’t a fancy restaurant but they can at least serve hot food, the broccoli’s center was still frozen and the turkey tips were cold; same with the rice, in the end I had to send it back. It came out the second time okay better than it was (when the manager brought it out he told us that he cooked it specifically which makes me wonder about their food handling and sanitation). And finally the burger when it came out came out medium rare, which in a diner setting is not normal at the least they send it out medium well, but my friend was willing to eat it since that’s how he likes his meat anyways. In the end I ended up talking to the managers, yes I said managers, they were so unwilling to take off the food that was messed up that we got into an argument in the front of the restaurant (other employees were making comments also) causing a scene in front of the customers and employees, by the way when we did get our food we ended up eating a very small portion of it because at that point we had lost our appetite. (The manager who was arguing with us was on the bigger side wearing a white shirt with black/​blonde hair) in the end she took a measly 10% off of our check, thanks! I would also like to add that I have my servsafe certificate and that I am qualified in the state of Maryland for food safety and sanitation so when I say that they were using, not just an electric vacuum, but a shop-​vac in the kitchen while there were customers in the restaurant and food still cooking is not just unsafe and unsanitary but ILLEGAL in the state of Maryland!
So after being sat at a dirty table, getting horrible service, having a second waitress greet us at our table because they have such a lack of communication that they can’t even say «hey that table is mine» to their fellow coworkers so that annoying and unprofessional acts towards customers doesn’t happen, being served horrible food that isn’t even up to a standard, and getting in an argument with the managers and staff. We got 10% off our final bill.

Remain disappointed! I called and ordered carry out. I wanted to order my ice cream at same time so everything would be ready when i got there. Was told they couldn’t take the ice cream order until I was in store. I told them I was in a hurry and asked if they would make an exception and place it in their ice cream freezer. was old they couldn’t… :(

Crazy packed for a Tuesday evening. I waited for a good 20 minutes and if I didn’t dread loading my small kids back into the truck, I probably would’ve left. My 2 year yelled «I’m hungry people» and while mortifying, I think we would’ve sat for another 20 minutes waiting to be served otherwise. I was bummed to learn that they don’t offer breakfast during any time, which was my sole purpose of going. They didn’t have a few of their ice cream selections available which was another disappointment. On the upside, I was pleasantly surprised at how delicious their bacon cheeseburger was! It was grilled to perfection, warm toasted bread and was loaded with crispy bacon. This was «meh» dining experience.