Pier 1 Imports

Walked through the store while on an evening stroll in Pasadena. Lots of unique items.

Went in yesterday for a birthday card and gifts. Claire was extremely professional, knowledgable, intelligent and fun. I always love shopping @ Pier 1 and now I will look forward to it even more. Kudos to Steven as well. Good job guys!

Would give Zero stars if I could. I want to make public of a complaint I have at one of the Pier 1 Imports Stores.
I have had the worst shopping experience to date at one of the Pasadena Pier 1 Imports store on Lake Ave. I came to return a large framed print to the store. It costed $ 235 (plus tax). They did not have the money in the register to fulfill the return, so they told me to come back the next day around 2pm. I should mention the first manager was nice, and handled the issue professionally (Kiran H.). I come back the next day to a different manager under the name of Donna. It should be noted I was at the store at 3pm to allot for more time. Donna was rude in our exchange of conversation, and stated «why didn’t you call in advance to tell you we don’t have the money?!?». I was never told to call in by anyone, and was only told to come back in the next day after 2pm. She had stated she could give me a check, which would take two weeks, but I had stated if I had paid in cash, I would expect cash back for my return. She said she would call me back at the end of the day, but I never received a call back/​call in return.
When I had not received the call, I called the store to ask for an update. I was put on hold twice, 10 minutes at a time. On the third time, the clerk who answered said the manager Donna (same individual) would call me back. I waited for another 45 minutes for the call, and when she did call back, she was very rude, and when I asked about the refund on the large framed print, she said, and I quote, «WE DONT HAVE THE MONEY! WHAT DO YOU WANT ME TO DO, ROB A BANK???». She shouted this response over the phone. She then told me to call back tomorrow, and speak to a different manager on this issue.
Mind you, I just want to have the simple issue of having a refund on a framed print I had purchased resolved. I have been a loyal customer of Pier 1 Imports for many years, and have never been treated so poorly by any staff member of that store before, or any store I’ve been to for that manner. I just want this issue rectified, and a note on Donna’s file for how poorly she communicates/​handles issues with the customers.
I felt so terrible after the exchanges, and the bad service provided by the manager Donna, I don’t even (as a loyal customer) want to shop at the store anymore once this issue is resolved.
— Posting as Teri P. (Mother of individual posting)

There’s a fine line between helping customers and leaving them alone. It’s not that the staff are not helpful, they are. It’s just that I don’t feel comfortable browsing here. They always want me to identify what they want immediately so they can get me in and out of there. I feel rushed. They also lurk near customers and watch them closely. I can’t figure out if they’re concerned about shoplifters or if they want to just be nearby. In either case, I’m just not a fan of this location.
I do like the Glendale store. They tell you there’s a lot of fun stuff there and feel comfortable browsing and ask them questions when you would like to buy something. A lot better!

Please Open more cashier stations when there’s a line or a long drawn out transaction. There’s plenty of employees milling around.
I was tired of waiting and I ended up leaving without purchasing what I wanted. Not going to wait in line for ten minutes for a non-​essential item.

We had a gift card to Pier 1 from our engagement party that we still hadn’t used. We had no idea what to get from here BUT we ended up leaving with the COOLEST Chess board (totally got my butt kicked by my fiancé that night) and a really classy jewelry box that I plan on making a family heirloom. :)

I love Pier 1 Imports! But not this store. Horrible service every time I’ve come in. Oh wait, no one has ever asked if i needed help with something. I’d say I’ve only been asked «How can I help you?» Ummmm, never! Not coming back here anymore. Good thing there are other Pier 1 locations.

Great sales, love my GINGER PEACH CANDLES!
parking in back: 2 hours FREE! Then you will need to bust a move or pay!

Picked up an item that I thought was on sale but found out it was not. Be sure to pay attention to the signs. It may say 50% off, but read the small print before you purchase because not all the items on the wall marked with the big 50% off sign are actually 50% off as they’d like you to believe. Also, don’t try to pay with cash at this store. They will tell you, «No one pays with cash.» Management will also imply that your $ 100 bill is fake so make sure to bring your credit card if you want to buy anything in this place.

I like the style and ambient. It is always my first choice of home decoration shopping place. I love the city of Pasadena, Pier 1 is one of the reason that attracts me. Its a good place for you to find something to enrich your home. By the way, there are really a big parking lots on the back. Super convenient.

Lots of parking in the back

I feel obligated to give a negative review; but, I leave it to you to decide if this is the fault of the store or the customer in question. Here’s what happened: I originally went in looking for throw pillows to brighten up our new apartment. Of course, I couldn’t just leave it at pillows and decided to wander through the store to see if anything else great caught my eye. As I was passing the area rugs clearance section, I noticed a fantastic patterned rug without a price tag. After searching through the rack for a seccond rug to check the price, I decided to carry it up to the register and get it anyway… after all, I thought, how much could it be (it was in the clearance section you know). Well, after 2 salespeople spent 20 minutes trying to find an equivalent rug to base a price on they finally decided to sell it to me for $ 29.95!!! Yes, this was a 5×7 great looking rug, and it was going to be mine for less than what it costs to fill my car with gas! Of course I jumped at the chance… unfortunately, while I was jumping the older woman checking out at the register next to me was apparently so shocked by the low price I was getting (keep in mind that she was not buying a rug or anything close to a rug!) that she insisted that another rug did exist in the bin AND escorted a sales associate to look for it with her. Needless to say, unfortunately, she did manage to find another rug hiding in the bin, with a price tag reading $ 250. The saleswoman checking me out «had no choice» but to ring up my rug at the correct amount of $ 250. Not the $ 29.95 they originally quoted me. So I ask you; who deserves this negative review? The store for quoting me a fantastic low price and then ripping it away 5 minutes later? The customer for not minding her own business and costing me $ 220? Or me, for being stunned into paying the full amount for the rug and dazedly walking out of the store without raising holy hell? Talk amongst yourselves…

I may be biased because I LOVEEEE Pier 1 Imports, but this store is really cute and they have lots of merchandise to choose from. The cons of this store is obviously that everything is quite expensive, but you can usually find some good stuff on sale if you have a chance to look. The sales people are really nice too and are really helpful if you have any questions.

Pier 1 Imports is very much like Cost Plus World Markets. They have similar style and items. I was shopping for an «Asian» looking cabinet or storage table. I saw an item that I liked in the Pier 1 Imports in Chino Hills the week before and stopped by this store to see if they had the same item. They didn’t, so I had to drive to Chino Hills again.