Pizza Hut

Worst experience with this Pizza Hut. First off, you call and can’t speak to someone at the actual store. They transfer you to customer service. You would think I placed a complicated order. Simple medium pepperoni pizza and medium Italian sausage pizza. I called 3 times because I placed my order at 8:30 and it was 9:30 the first time I called and she said order was on its way. Second time it was stil on its way and they would have manager call me with exact delivery time and the time was 9:45. I never received a call. I told myself if order wasn’t received by 10pm I would cancel the order. Last time I called I asked to be transferred to a manager and they stated I could only be transferred to a manger at call center. Waited 15 minutes to talk to her and then she was able to transfer me to the most ignorant shift manager Estefani at the shaver location. No apology was given whatsoever and I could hear her snickering. I asked what she found so funny and she played it off and said it was the music in the background. I will never order from this location again. It is inappropriate to make a customer wait that long and not receive a call or an apology.