Public Storage

After 4 years of paying a premium rent, I’ve finally moved out. After receiving a phone call stating that I needed to contact PS due to an urgent matter regarding my unit, I found that several pieces of artwork were stolen. I have no idea how anyone could get into the unit, as the lock that I had purchased from Public Storage was heavy duty & it was not «cut» off of the unit, but rather found «unlocked.» You can’t walk away without knowing that this type of lock is secure due to how the key works.
I realize that people steal things. It happens in homes & places of business. What was most upsetting was that I was informed that the SECURITY CAMERAS OUTSIDE OF THE ELEVATORS ON EACH FLOOR DO NOT WORK. The only working cameras are the one that overlooks the parking lot & the one that is motion-​sensor activated in the lobby (this information was freely given to me by one of the PS employees). «Budget» was cited as to why the cameras were not in working order. I thought that was interesting, considering they increase the rent annually and appear to have plenty of business. Either way, it’s not ok to present a false sense of security to the customers.
Also, I’m still confused as to how someone got into my «alarmed» unit without setting the alarm? I was told that when I put in my code, that de-​activates the alarm on my unit, so WHY DIDN’T THE ALARM GO OFF when the door was opened by whomever stole my property?
I did file a police report. They confirmed that they make more visits to this property than other similar storage buildings in Pasadena. I was told by management that they had reviewed what security footage they had and did not see anyone removing my items.
Not only did someone steal my things, but I’ve now spent hours removing my property. My recommendation is to really do your research before placing your trust Public Storage Pasadena.

I was very satisfied with the service! Juana was very helpful and explained everything to me thoroughly!

Aron and Juana was exceptionally helpful. They were very professional and helpful. The whole transition was very smooth, and I was able to get a storage within couple of minutes. All thanks to Aron and Juana. I would recommend this place to anyone.

BEWARE THE FALSE REVIEWS! Pleading sincerely with fellow Unilocalers. Do NOT trust the reviews here. There is a RAMPANT BREAK-​IN PROBLEM. PLEASE, PLEASE, PLEASE stay away, and do not give the benefit of the doubt or trust this property as I did! You always think it won’t happen to you. Well, it did to me.
When I rented the unit over a year ago, I was told by the manager that cameras and alarms manned the property (there is a black bar alarm on each rental door). These obviously do not work, as break-​ins have been occurring (as far as I can see just on Unilocal alone) since November 2015.
Since renting the unit, I have continuously observed transients from the area coming into the unit in the evening hours (after 6pm, when the employees have left but gates are still open until 9pm for tenants). They do not bring anything in with them, and I do not observe them coming out. One can only assume they are living inside some of the units. I brought this up to an employee several months ago, and was told that they «hadn’t seen anyone like that come in». I was worried about this, but believing that the alarms and cameras were in working order, thought that it may be harmless, and that the owner was perhaps providing them a quiet place to stay.
Last week, I received a nonchalant voicemail from Aron at the location that there was a «note on my unit». When I called back, he informed me that my «lock had been found improperly locked», which made NO sense. For the round, big disc locks that PS provides, you cannot take your key OUT until the lock is secure. There was no way I could have left it undone. He refused to tell me any more info over the phone and told me I had to come down in person to the unit, completely freaking me out since I was a few hours away.
When I arrive, I found my place was in SHAMBLES, the lock PS provided me was jimmied and left open (interesting, since it’s a lock that PS personally provides — how in the heck can someone jimmy open a round disc lock?), and VERY sentimental and precious things were stolen, including jewelry, army medals belonging to my great-​grandfather, and worst of all — a keepsake box that contained some of my late father’s ashes (I can only assume it was someone mentally ill or high on drugs that broke into the unit — the remnants of his ashes were left on the cabinet floor in my unit, and the box was taken). Another customer was coincidentally at the location ALSO filing a report; his unit on my same floor was also broken into. I immediately called the manager (Tony Borja), who has never returned my calls to date, and also called the police.
Pasadena PD and forensics were extremely kind and advised me that they had just been called out to the same location TWO DAYS ago (May 25^th) for another break-​in, and had been there appx. 1 ½ months before that. One of the officers even mentioned that they had taken a report for a gentleman who checked in on his storage unit after a few months of being away, only to find that someone was LIVING in the unit on a mattress with bottles of urine strewn about the space. I cannot recall if that was at this location, or another one in Pasadena. Nevertheless, it is a BIG problem. I was told by the police that they would advise NEVER renting from PS in Pasadena.
They do NOT check their locks every day — if they do, security footage should be pretty easy to obtain and narrow down suspects, right? They should also be able to tell that people are living there, correct? When I vacated the unit (which was immediately after the break-​in — I was not taking ANY chances) — I informed the employee (Juana) that I had 1. noticed the transient problem (which she denied, and said «I don’t know where you got something like that» — they are obviously trained to give certain answers to concerned tenants), and 2. asked WHY tenants are not told that the alarms are not working on the unit doors. She replied that the «alarms on the doors were connected to our personal gate code — once the gate code was entered, the alarm would go off and allow access to the unit». I replied, «Really? So with me being the only person to have the gate code and key, how was someone able to bypass that and break into my unit? Those doors are NOT alarmed.» She just shrugged and smiled. No apologies.
I have forgiven the broken elevators, hallways and elevators REEKING of marijuana, seeing homeless people come in and out at night, my rent being raised sky-​high, the floors NEVER swept and always dirty, the district manager (Tony) NEVER calling me back, being muscled and bullied into buying insurance (the employee working there at the time I purchased the rental told me it was «mandatory» to have insurance before renting — this is completely untrue), etc. But not when my stuff was stolen, and they know this is a RAMPANT problem and do not do a THING about it.
If anyone else has a had a problem with this location, please contact me.

Juana was great to help me with everything! Just find her and ask bunch of questions. She can answer almost anything.

Beatriz was the one who explained well and served well for all the information and document sign-​up. We came in and got everything done within a hour and our car has place to park. Highly recommend! :))))

Juana was extremely personable and very helpful. Hoping that we’ll continue to feel that super star service continues!

Juana was amazing at assisting us! She demonstrated superior customer service by being organized, articulate and very attentive to our needs. My business partner and I will definitely continue to do business with this location.

Great place for all your storage or moving needs. I had to make two trips here over the course of a few hours and each time I was greeted by Juana who was very friendly and helped me with any questions I had. Very easy in and out without and issues. Would highly recommend to anyone who needs moving supplies or storage needs. Ask for Juana when you go. She is very friendly and always has a smile on her face.

My STORAGE UNIT WAS RECENTLY BURGLARIZED HERE and I’m not the only victim. If you are renting one of their units RUN over there to check your stuff NOW. Public Storage failed to notify me of the burglary and I don’t expect them to notify you either. Yesterday I filed a police report after discovering my upper floor unit had been ransacked and burglarized. The security system of this facility FAILED miserably.
Yesterday after I e-​mailed the corporate office I received a call from Tony Vorja, District Manager. He explained that some criminal rented a unit to gain access to the building. Supposedly this perp and at least one other accomplice went floor to floor looting the units. He told me their faces were recorded on video as well as the license plates of their two getaway cars. This turned out to be a load of BS!
Today I met with Tony Vorja, Manager Melissa, and Police Officer Reep at the facility. Officer Reep stated there are NO SUSPECTS. I believe that Tony Vorja intentionally misled me into believing that they had video of suspects caught in the act and everything is under control. IT IS NOT UNDER CONTROL. I started asking questions and was told I would need to serve them with a subpoena to obtain information! Public Storage wants to keep this matter quiet. Tony stated they don’t report events like this to the police. Instead they have individual owners do so.
In my opinion, the young managers in charge of this place are running a wild west show. Going forward, anytime the subject of storage units is broached, I will tell EVERYONE who will listen about this and how it was grossly mishandled by Public Storage. ****************************************************************************************************************

This was my first time using a storage facility. After shopping around, I decided to go with Public Storage because of its reputation. The manager, Melissa, is very friendly and helpful. I was able to reserve a unit online for $ 25 less per month. I was able to move in same-​day and the entire process was quick and easy. The facilities and storage unit are pretty clean. There is an access code for the entry doors and for the elevators. There is plenty of light in the facility, so I would feel comfortable coming here at night. Overall great experience!

This is my first time using a storage unit and the woman that helped me, Melissa, was so much help and accommodating! Her personality and professionalism is what grabbed my attention and kept coming back to this property in my mind even after finding other places that may have been a little more convenient. The building itself is nice and secure, but what stands out the most is the service that the team brings to the table. I’m very thankful Melissa and the others that help make moving just a little more fun :)

Ashley, Laurie, and Leslie were so helpful! They are truly amazing and know how to meet your needs and go above and beyond. I will def come here again and again and also recommend this property to anyone needing any sort of storage and moving needs! We need more customer service like this in the world– thank you public storage and thank you Ashley, Laurie, and Leslie!!!

I had a horrible experience and felt ripped off.
Here’s what went down: I placed a reservation online and went in to confirm my 5×10 sq ft unit on ⁴⁄₈. During my in-​person tour, I was concerned I would not have enough space. I was assured by the attendant that it would be easy to roll-​over my account to a larger unit should I feel the need later (even on move-​in day), and all I would have to do is pay the difference.
Feeling reassured, I went home to reassess the space I would need. Decided I would need a larger space. The next day, 4/​9, I called to upgrade to a larger 8×8 unit. They were happy to assist, but would not give me the online price for the larger unit, even though I had originally placed my reservation for the 5×10 unit online. The only options given to me were:
1) accept the higher in-​store price (which would work out to be about $ 40/​month more compared to the online price for the 8×8 unit, or $ 70/​month more compared to the online price for my 5×10 unit)
2) place a new reservation for the 8×8 unit online, which would basically start a new application process where I would be charged another $ 22 processing fee, AND I would lose all of my money from the previous day (rental for the unit, the insurance, processing fee), totaling more than $ 100.
And that was it. No further help. Just matter of fact, no trouble shooting nor trying to work with your customer. I expressed shock and disbelief at this ridiculous practice. Mind you, I had not even moved ANYTHING into the space at this point. Why not honor the fact that I initially made a reservation online? Why not explain to me in detail the day before about losing the more competitive online pricing should I request a larger space?
After reviewing my options, I ended up choosing the lesser evil (losing less money) and went someplace else. Even though I would lose the $ 120 from the 1 day of «rental» on paper, I would make up the difference in the ensuing months by renting from someone else and saving on the monthly price.
Despicable practice. This is apparently how this location scams some extra money off of their customers, especially for those like myself who have to make a last minute unplanned move and have had no prior experience with renting from a storage company.

Good experience for a first time storage unit renter, Tony was very informative and helpful.

I really don’t like to leave bad reviews and if you look at my Unilocal history you will see that I rarely feel the need to give a bad review. This place has horrible business ethics. After signing the contract paying for my storage unit, purchasing a lock and insurance I was all set to move in. I had my housekeeper as a designated user so that he could access my storage, well it turns out that he was a user on a persons account in the past who had been evicted and based on that fact alone I was unable to rent. Well I asked if he had done anything to cause the eviction and expressed concern that he was in my employ as well so I’d like to know. They had no good reason what so ever and told me they would not rent me a unit. I am a business owner and upstanding citizen, I find this a disgraceful way to do business and will never deal with public storage again.

Customer service is ok depends on who is working. A few times have gone in and the office wasn’t open had to wait for someone to show up pass the time they were suppose to be opened. They don’t have a option for you to throw your thrash so you have to take your items with you and look for a dumpster. I recommend the other location down the street.

I have been here in two occasions. And both times the staff were helpful. I am in the process of moving to another state. I went to get a bunch of boxes. The first time I was helped by Tricia (store manager) and the second time I was helped by Brian. Both were professional and courteous.

This was a horrible place.
After we were done and canceled online, they still charged us for an extra month and a late fee for not paying. When we asked them why they did it, they said that online cancellation doesn’t count… What?!
They didn’t remove the monthly charge or the late charge, even after talking to the manager and the district manager (who could have cared less). Completely ridiculous. STAY AWAY!

Moving is awful. So when you come across someone that makes it infinitely more easier on you, I definitely take notice.
I had no idea where to begin or what I’d need when I began the packing process. I was lost, completely adrift in a sea of delusion that I could just buy like 8 boxes or so and be done. Not so much. Sharona (I think that’s her name) was the most patient and kind individual I could’ve dealt with. She jolted me into reality and loaded me up with boxes, bubble wrap, packing tape and box organizers. Who knew I owned this much crap in a 1 bedroom apartment? Actually, aside from kitchen supplies I think it’s mostly shoes. But this is why I needed so many boxes. ;)
Either way, on multiple visits, they calmed my anxieties, helped me pick out what I needed (not what I thought I needed,) and loaded it all into my car. I’m a fan.