Red Supply

Bad customer service on the phone rude unprofessional that tried not to take responsibility what they sold, not even want to listen the issues that asked to call factory directly but factory quoted they should call to valid the warranty !
Person name Alex is the worst salesperson to handle the situation ! Kept cut off the conversation during the called, asked to speak to Manager lied that not but he can talk to someone with question !
Do not buy anything from this store for unless you don’t have any choice ! Price is 4 tine higher than Home Depot
Bottom line, rude, unprofessional, expensive

Alex was very helpful and patient and knowledgeable. I came in to to look for shower heads and faucets and asked lot of questions like you would at Home Depot, such as how does this product compare to the other one, even though this was A Plumbing store intended for contractor’s. I wanted a metal tub spout and Alex was going to swap out the plastic spout with metal for no additional charge. Prices were very fair. would definitely come back.

My favorite plumbing supply store!
I’m a contractor who does my own plumbing so I don’t do plumbing everyday. Sometimes I need to ask what part I need or what it takes to make something up to code and they are always very helpful and informative. As to people complaining about prices that’s just not true or all the pro plumbers in the Pasadena, Serria madre, rosemead, Arcadia area wouldn’t shop there. This is a professional plumbing supply store for professionals.

OK people — here’s the deal. This is a professional plumbers supply warehouse. See all those guys behind you in line? They are probably real plumbers and they are waiting for you to explain what part you are after but don’t know what it is called. This is not OSH, Home Depot or Lowes, with some guy who does not really know about plumbing giving you the kid-​glove treatment. Yes, there might be someone behind the counter who may get a little short with you because you are obviously not a professional, but my experience there as a DIY guy was not bad. They sorted out my 1930’s house plumbing dilemma, and it worked out perfectly. Thank you Red Supply!

old parts needed, just look here first and save yourself a ton of time and headache.
prices are great unless you a cheap person who wants something for nothing
staff is knowledgable unlike most other plumbing parts stores around. The staff here just simply know more…
now go and buy what you need, pay, and leave happy
the end

I would recommend it for 2 reasons (1)you can find those hard to find (especially) plumbing parts, not much but sometimes you will have the surprise, and (2)price seems good too.
About that Julie, who was condemned by so many commenters, just gave her a break, my wife becomes the same too once she is of menopause, the owner has excellent knowledge and willing to listen and help.

Great place. The people there know their stuff. Just make sure you bring all the parts with you. They items that you won’t find at your local or chain hardware store. I was in and out in less than 10 mins. Great prices too.

The stars are for their wide selection and the kindness and helpfulness of the male employee. If you go there and Julie is at the desk, just ask to speak to someone else. She is one of the most rude, most dreadful people I have ever met in customer service, if not the worst. She knows her stuff but for some reason she feels the need to treat you like complete dirt if you are not a professional plumber. She needs to stop projecting her bitterness for her lot in life on other people, it is just miserable. So many people out there are in need of work, hard to believe she is employed with a nasty attitude like that. I can’t imagine how the gentleman ho works with her stands it.

The place is good because you can find the item you need there but the lady behind the counter is extremely rude… I was able to put up with the rudeness until I went in this last time and needed a part different then the one I got before from them and she flat out said I did not buy it there… I wasn’t even trying to take it back, when I explained to her that she had brought it from the back and it was inside a package she denied that. She then I asked the gentlemen there and he said he never saw a part like that. So now they lost a customer not that it matters much to them but I will be sure to discourage anyone from going there since they will challenge your integrity!!!

Frame of reference: I was formerly a corporate desk jockey with more than adequate Excel skills. I wore ties and nice shoes to work. Then I transitioned into the world of photography. I love computers and I rarely get my hands dirty.
Then I started to get more into home improvement projects; requiring me to get my hands dirty. I’ve had a few water related/​plumbing jobs. Historically, when I’ve had plumbing related problems, I troll
for research and I determine the degree of difficulty in fixing the problem. For those stretch plumbing problems, those that I feel I could manage with some mild additional assistance, I go to Red Supply. They are awesome and helpful.
I usually break down my problem, remove the parts in questions, then I bring what needs to be fixed to Red Supply and I ask either Julie or the gentleman can you help. They bring me the parts I need, they offer helpful hints, and they take my money. I go home, I fix. I’m happy. I feel empowered. And I avoid having to call a professional.
They might be a bit more expensive but I get the job done and I rarely need to make a second trip to anywhere. They offer me an efficient path from point A to point B.
Customer for life.

In my experience — I’m a homeowner — Dana and Julie are very fine people. Yes, I was intimidated when I first started going there, but they are very careful about the quality of the parts they buy. And yes, for them it probably is more time-​consuming to deal with homeowners who stumble and fumble around when Red is intended for the trade. I’m grateful they’re there, barbara

I found the people here to be more helpful than I ever expected… I’m so shocked by good old fashioned «service»

This place has the harder to find parts that you won’t find in the big box stores (Home Depot, Lowes, OSH). And if you’re OK with dealing with the rude lady behind the counter, you’ll find what you’re looking for.
I only come here if I absolutely cannot find the part anywhere else. She doesn’t seem to be friendly to you unless you’re a professional plumber or in the industry or know what exact part you’re looking for.

About 2 miles from my house is Red Supply. I consider myself fortunate to know that Red Supply is a place to try for the replacement of older plumbing fixtures not found at one of the big box hardware stores. Originally, my contractor recommended Red Supply and taught me the drill. Yes, bring in the defective part, a clerk will consult a catalog to find the part #, and probably special order the worn-​out part.
Or, bring in a print-​out of what you’re seeking — that does facilitate the dialogue, instead of trying to describe the somewhat unfamiliar.
Pro or non-​pro, be prepared with the list of questions. You’ll feel more secure because the clerks stand on a platform behind a counter, so are looking down on the customer.
I have recommended Red Supply to other homeowners who try to learn more about the process of purchasing difficult to find plumbing something or others.

I found Red supply to be very helpful with what I needed. I just took the old broken part in with me and they grabbed a new one for me. I didn’t have a problem with any staff, they were professional and courteous. I’m not really sure what «rude» woman they were talking about. She seemed nice enough and even cracked a joke while i was there. Definitely coming back the next time i need plumbing supplies.

Adam is completely right. The prices are incredibly high. Sometimes 2 to 4 times higher depending on what fittings or parts you need. The guy in there that looks like meatloaf seems like an ok guy and is knowledgable, but that woman, Julie is a very bitter person and I’ve never seen her in a good mood. I did see her force a smile once, when someone made a comment to her. I’ve only returned some small items twice since I’ve been going there and If you ever return something there, be ready for complete rudeness, a degrading tone in her voice and evil looks from her. I won’t go in there again because of that reason, it’s just too uncomfortable. This isn’t a one time thing either. I would never trash on someones business from a one time experience. I have been observing this with other customers as well, and had been going there for years and just won’t do it anymore. I guess I’ll have to drive to my other plumbing houses. Too bad, because I work in that area a lot. I have relatives that shop there also and we talk about the rude service all the time.
Update: I hadn’t gone in there since I posted this and made a call to see if they had a delta cartridge for a landlord who insisted he would go in there, because it was getting late and they were a mile away. I cringed when she answered the phone. I won’t go into detail but she was horrible again and I cant believe with customer service like that, that she hasn’t been fired. Maybe she is part owner?

The lady there is a complete jerk. She will treat you like an idiot if you’re not a professional and know beforehand exactly what everything is called. This place is also expensive. Save your money and go to Lowe’s or Home Depot. This place should be out of business.