Sunglass Hut

I have to admit that I don’t care for this store but I loved working with Leah! She was very helpful and genuine about what I was looking for, she even asked if she could check other stores for me.

Went there to get a simple screw put in my sun shades…“sorry we don’t do that, store policy!” I suggested I sign a release form so they won’t be liable for «damages».but oh no, can’t do that!
BS. Won’t buy a new pair there, that’s for sure. I think there are enough non corporate eye glass stores out there …

Most inconsistent customer service ever. I refuse to come back here ever again. I spent over $ 500 on two pairs of glasses last year. The screw keeps falling out of the prada glasses. I went back to see if they can put another one in and they sent me to lens crafters because they didn’t have a small enough screw. Lens crafters sent me back to sunglass hut where a nice gentleman put the screw back in for me. Apparently they do have small enough screws. Fast forward a few months. The screw fell out again and back to the store i went where again they tried to send me back to lens crafters by saying they didn’t have a small enough screw. My issue is don’t tell me you don’t have the screw when you haven’t even tried to look. I persisted and the sales clerk did look and say yes there is a screw but he isn’t licensed to put one in. Lame. Lame. Lame. Done with sunglass hut forever. I will buy my sunglasses elsewhere where customer service is a priority.

TERRIBLE Store! TERRIBLE Service! TERRIBLE Corporation! But then again what do you expect from a dying mall chain shop?
I walked in this place to buy a few pairs of expensive sunglasses for client gifts. I was quickly able to choose a cool RayBan style and told the sales woman to wrap up 3 pairs for me. This is when everything began to go wrong!
I watched the woman pull out a drawer full of RayBans that were ALL removed from their original boxes and were all thrown carelessly into this drawer! It looked as if they all came out of cereal boxes! The woman then opens up one of the plastic wrapped glasses and starts cleaning them for me. I stopped her and asked WTF is going on? What is she doing? She replied that she was cleaning the glasses for me. I told her the glasses were gifts for clients and asked WHY THEY WERE EVEN REMOVED from their original boxes in the first place? She said because the boxes take up too much room for storage. So let me get this straight… ALL new glasses are removed from their original packaging due to storage? She said yes. Ok, then WHERE are the original boxes? You guys just throw them away? She said no, they still have them. Ok, sooo… to save storage space you REMOVE every pair of new glasses from their original boxes BUT, you still save the boxes. Well now you have just created a need for more storage space since the glasses were removed from their own storage box! IDIOTS!
Since these were to be client gifts I wanted the glasses to still be in their original boxes and NOT manhandled! So I told the woman «Never Mind», and that I would buy they elsewhere. She then told me that ALL their stores remove the glasses from their original boxes. THIS MAKES NO SENSE! so I walked out empty handed.
When I called their corporate office at 4:30 PM I found that THEY WERE CLOSED! Who the F@*# closes a corporate office at 4:30 in the afternoon? Clearly not one that cares about business or their customers! This also shocked me, so at this point I figured it was a sign NOT to do business with Sunglass Hut, they are a joke of a corporation! And I strongly suggest others stay away from here as well! Enjoy!

If there was an option for ZERO star I’d do it. No customer service whatsoever. I bought few sunglasses here, but last time I’m certain that I’ll spend my money somewhere else. THANKS BIG BEN, FOR HORRIBLE CUSTOMER SERVICE. You’re nothing but BS.

I’m also surprised about the negative reviews this location has received. I’ve purchased a number of sunglasses from this location and have been very happy with the quality of the glasses and the service I have received. I work in Old Town and this is the only place I’ll buy sunglasses. On several occasions that I needed tightening of screws or even cleaning the glasses on my way to lunch, I have gotten a smiling nice person to happily take care of it. Sometimes a person has one bad experience with an employee and it unfortunately reflects on the business and sometimes the customer comes in with a bad attitude already and they will complain no matter what.

Please don’t support this store. After you purchase your glasses, don’t expect any customer service.
I had purchased two sun glasses back in March for over $ 600 at this store. I went to the store today to tighten the screws on the frame. First, the girl seemed annoyed after I asked her nicely if she could please tighten the screws on my glasses. She did not talk to me, simply took my glasses and continued her conversation with the other sales person.
Then she tried various screwdrivers to tighten the screws without success. She told me to drive to Lanscrafters, another store in Pasadena to get them tightened there.
I told her that I don’t want to go to another companies store to asked them to help me with glasses I had not purchased there. Looking annoyed, she said that she does not have the right screw driver. I asked if she could get the screwdriver from Gucci. She said «no» but that I can call Gucci and ask for the screwdriver.
I could not believe this response and asked to speak with her manager. I was told that there is not manager but the other sales person is the Assistant Manager, Jacob Hernandez.
I told the Assistant Manager that I felt I bought such expensive sun glasses at this store and I was promised to receive help if there would ever be something wrong with them. He only said: «We can’t help you. Good buy». Oh, this just does not feel good. So, I asked for his manager. He said he does not have one. So I ask who he reports to and he replies «she is on vacation». After back and forth. He said he only has her E-​mail address
.
This whole experience was horrible for me on a Sunday morning. When I bought those expensive glasses a couple month ago, I was promised exceptional customer service. Now, just asking to tighten the screws on the frame, I was treated so baldly and felt really bad leaving the store. I will never buy any glasses form this company again and hope that this company will read the review and improve their customer experiences.

Love Old Town Pasadena.
Prices were normal for designer shades
I truly enjoyed the the customer service from Parker from the warm welcome to finding out what looks right and giving us more than enough options, he was extremely patient. :) THANK YOU

I’m surprised they have bad reviews because I’ve only had good experiences. The employees have been very helpful and have answered any questions I’ve had. I like the store policies, it makes me feel more confidant about buying glasses here. My experience was good and I will definitely be back.

AT-​TI-​TUUUDE snap snap snap!
i really hope the employees dont count on earning commission on sales because no one really wants to give their money to someone insulting them.

So, customer service is definitely not what it used to be. Think of the olden days Nordstroms. Sunglasses hut REALLY has lost touch with good customer service. I called, spoke to a girl named Cara, who spoke so fast in her introduction that I wasn’t even sure I was calling Sunglasses hut. I had to ask, just to be sure I wasn’t calling «dlraelhtal;egha;ldjgh». So i asked about a specific pair of sunglasses, she said in her valley girl-​ish voice «I don’t know if we have it I have to look it up», she put the phone down for a good five mintues, all the while I could hear her talking to someone in the background. i was hoping she was going to come back with some great news! Then she HUNG UP THE PHONE! Fuming, i called back and Cara answered again. i said «I just spoke to you regarding these sunglasses and you said you had to look them up and then hung up on me» she said «oh yea, I think I did, what sunglasses did you want me to look up?» WTF?!
I never want my hard earned money to support employees like that. Just say NO to old town pasadena sunglasses hut.