The Home Depot

i came into the store to return a duster that i had purchased, from the silverlake store. the young lady returned it to a store credit, which i didnt pay for it with a store credit, but i did not mind since i needed more stuff from there anyways. i found a drill that i liked but didnt buy it because i couldnt get help finding the attachments for it. i then picked up 6 door stoppers for my new house. i went to self checkout to pay for them with an egift card, and instantly the cashier says she cant take it. i mean i got this egift card from redeeming my Citibank Thank You points, and its for home depot. how can home depot not accept their own egift cards. it makes no sense!!! she called a supervisor over, i showed her my phone, and she said the same thing. i told her that the home depot in pearland takes them, with no issues. shes still refused to take it, before i could ask for another manager, she called «loss prevention.» so now i am a crook, scammer, or theif? i just wanted my door stops. eventually loss prevention told her that egift cards are okay to use. she turns to me and says is it a egift card?, in a very rude tone. i said «yes» and she said «show me» … so at this point im thinking that she thinks i am lying to her, i showed her on my phone. then she said to the cashier that it was acceptable. how did this lady move up in position with an attitude like that? i didnt even get an apology for their own confusion. next time ill just redeem for a Lowes egift card then.

Three major complaints about my 45 minute visit to this location. I decided to get 3 quarts of paint mixed while my husband gathered some supplies. There was a family and one man in front of me, and TWO women working. Let’s say that this location has hired sub par employees who have zero customer service skills! I waited 23 minutes before I was even acknowledged and after I was acknowledged the lady couldn’t spell anything I was asking her to look up so I had to spell it all out for her. She then decided to help another man who just walked up before printing out the labels for my mixes! She then went off to help the other woman remove some paint on her hands with paint thinner! All this time I’m standing there in awe of the disrespect. I told the woman I changed my mind about the finish before she even went to get the quarts and she rolled her eyes because she had to print out more labels… I then look at the time… I had been there 36 minutes already and had an appt to be at. I told her I ran out of time and to forget it and she had the nerve to say «well you changed the finish on me and I have to print more out!» I told her that’s after me already waiting for over 20 minutes don’t blame me lady! On top of that my husband told my son to hold his POOP till we got home because the bathrooms were a BIOHAZARD! Also, the cashier was too lazy to count to ten and interrupted my husband to ask him how many and then looked off in a daze and asked a second time! Never again. ZERO STARS.

Watch out for the old bitch that works in the gardening department, she was rude twice to me and my fiancé the when she was trying to call us back to actually help us we just ignored her. She’s one of the reasons why this store is losing customers.

When needed, this was the closest location to me that had a working blind cutting machine. The associates were very nice about cutting blinds that were purchased at another Home Depot location.

Just go to Lowe’s. This was the second time at the electrical dept. once again, no help.

Don’t bother pulling into their parking lot when Lowe’s is right across the street where their employees are trained in customer service. Been there 3 times and been disappointed all three times

First off. how many so called customer service associates does it take to transfer me to rentals.
answer: 5 associates
I need to know if they have rotary or demolition hammers for rental and if so, do you carry SDS Max or SDS Plus?
CSA: I have no idea. But they are power tools, that much I do know.
(I think if you’re going to have a person work this counter, they should be trained in the differences of power tools. Or at least be able to know details about the items that are available in the rental area. If they can’t get it down in memory have information available on the computer terminals.)
While googling contact info I found a review which read. 10−20−08 If you need to speak to someone on the phone, keep dreaming. If you need help in the store, good luck. Very bad management.