The Watch Buyers Group

Benjamin the owner is very knowledgeable, no nonsense, and extremely responsive. I’m lucky to live in Los Angeles, so I was able to visit the Pasadena office. It is a legitimate business, for any of those outside of California worried about mailing in their expensive luxury watch from out of state. The service and repair time were excellent. My Rolex looks like new. Highly recommend.

Outstanding service and communication, Ben took the time and was always available to answer any questions I had about the process. I did alot of research on the BBB, Unilocal,etc and the ratings were perfect matching the service i recieved from Ben and The Watch Buyers Group. Highly recommend, you will be very happy with their service and attention to detail!

These guys are the absolute best
They serviced my GMT Master II on time & as promised.
I shipped it from Northern California to them in LA. There wasn’t a glitch. I couldn’t be happier you’d be crazy to use anyone else!

I think most watch repair places would’ve taken advantage of the situation that I walked in with but I have been blown away by Ben’s honesty. I’ve been here twice and he has been more than fair with me. He’s very gracious and knowledgeable… I’ll definitely be back.

Excellent customer service, very reasonable prices, and on time. Would highly recommend them for any repairs.

This place is wonderful! This is an excellent owner-​operated business that combines exceptional customer service with great technical skills. My wife’s Rolex Sub (that used to be mine!) stopped working so we took it here to be repaired based on the enthusiastic recommendation from a friend. Ben explained everything very carefully to us and we really like that he will prepare a free estimate for the work that needs to be done (that is the exception not the rule in the watch biz). We actually had this watch repaired about 10 years ago, but Ben did a more thorough job at a very fair price. The watch looked new when we got it back and it’s working perfectly of course. We’ll be back when we need more repairs and/​or if we’re looking for an upper end watch. You don’t need to trek down to the jewelry district downtown to get a nice watch repaired — this is the place to go.

Exceptional service: honesty and clarity in their approach to e-​commerce. How rare is that?
The wristwatch looks new. the few new parts make it sparkle.
If you have any reservation with the ups shipments etc, don’t have. OK, so you ship your $ 5000 watch to the west coast — to a company you have no idea about? Well that was me… no hesitation in using twbg again — the entire process is 100% — clarity of work required, estimate, time to effect repair, progress, communication and shipping notification.
The most difficult part… unwrapping the box… so well packed!
Strogly recommend TWBG.

Can’t say enough good things about this place. Benjamin gave me a great deal on a flawless pre-​owned Explorer II. They also offer a discount for active military on Rolex service. Very knowledgable and honest. Highly recommend.

I brought in my rolex gmt coke for service the other day. Althought I’m very picky in every little details. But thanks to Ben he did an excellent job on the watch it look and run like brand new. I’m very happy with it. Thank You Very Much Ben! You just added one more happy customer.

Ben at TWBG is a stand up guy. I brought a watch to him for authentication and not only was he kind enough to verify it he also took out some links and sized it for me, asking nothing in return. He’s extremely knowledgeable and it’s obvious he wants what is best for his clients not just to make a quick buck. For my next purchase I know where to go…
Note: you have to go down an old-​timey english style row of businesses to find his office, which is upstairs from a sandwich shop.

Of course I was a little skeptical. Sending my Rolex across the country to a company I had only heard of on the web? No more skepticism on my part, now.
Service from beginning to end was seamless and just as advertised. When I got my Rolex back it actually kept time better than when new. I highly recommend this company for this type of service. BTW, you might get a better price somewhere else but seriously doubt that it would carry a three year warranty. Most others I checked offer 30 – 90 days at best

I had two Rolexes serviced as they were waaaay overdue for some TLC. Ben was fantastic to work with, walked me through every detail, and ensured that the watches would be like new. And boy was he right. I got both watches back via UPS today and they are both running perfect time and look brand spanking new.
I was a bit hesitant and nervous initially to entrust someone with my watches. But I assure you these guys are the best and you should look nowhere else.

I had my Rolex repaired by the WBG and it came back looking better than ever. I was a little nervous about sending it across the country by mail but after doing some investigating I decided to try them and Im so glad I did. They stayed in constant contact with me and kept me updated on how the repairs were going. For the price and service they can’t be beat. I had my watch back in under 2 weeks and with insurance and shipping paid by TWBG it couldn’t be any easier. With zero hesitation I fully recommend them.

I highly recommend the Watch Buyers group if your Rolex or other higher end watch is in need of a service. I did quite a bit of comparison shopping looking for a place to have my Rolex serviced, and their combination of price, turnaround time, and warranty can’t be beat. Since then I’ve had 2 other watches done there and the experience has been consistent. That they include free shipping both ways for your watch is just icing on the cake, I couldn’t find anyone else (even Rolex themselves) that did that.