U.S. Bank

I’m shocked to read some of the negative reviews because this particular branch is filled with great workers and or people, always friendly and helpful.

Honor your store hours that you have posted on your website. This is the second time I’ve gone to the supposedly open branch according to website only to find them closed. Thats a really effective way to piss me off good.

The people at this location gives ok service, but this bank is simply horrible. I’ve been with them for years and they cancelled my card just because I did not send back the renewal card? That’s what phone numbers are for. My home mortgage loan was sold to this bank, so unfortunately I’m tied to them again. But I won’t be using any of their services and will refinance somewhere else once I get the chance. Never see their atms anywhere anyway.

I’m not going to go in to details but this particular location is not one that I wish to do business with.

Tellers are always really nice and eager to help you, and are even friendlier with regular customers!

I came in to cash a payroll check at this bank since my employer’s account and payroll check uses US Bank. There was no teller and I literally stood in the middle of an empty bank for a few minutes (looking lost) before someone approached me. As I presented the check, they hesitated in cashing it. Then, they started grilling me with questions and it even got to the point where they were directing me to a different bank. By the way, this is the same payroll check the Hacienda Heights branch was more than helpful in cashing for me on previous occasions. Nevertheless, I left upset.
I am sure this is not their typical service. But, that day, they lost a potential customer.

I’ve been to this branch since I moved to Pasadena two years ago. Except for a few incidents with unfriendly services from a teller that is no longer there I have to say that I am very happy with US Bank and the employees at this branch. Everybody have been very nice to me and I really appreciate that. Thank you to all the staffs.

Friendly staff. never been where i had to wait forever. Only downside is no real parking, you have to get lucky on the street or park far away and walk forever to get your lootcakes.
it’s all about the benjamins here.

I have Ben coming to this branch for the last 8 months or so and have always ha good service. The staff are efficient an courteous. The ATM is fairly convenient. The only really downside is parking isn’t great, but most of the time the street parking I open. US bank as a corporate entity may have some flaws, but no worse than the other big banks.

pull up to the ATM and be quick about it… makes it easier than parking all the way in the back ;)

Do NOT bank with US Bank. I opened an account two months ago online (but I came into the branch I use and gave them my DMV ID & S.S. card to copy). Two weeks after the account was opened, I deposited three checks (Tax Return of $ 600, one personal check, and one check from a business account). The next day they told me it takes 7 days till the funds cleared. I said «OK fine». It’s a little long, but I’m a new customer.
I go into the branch on the 8^th day, and they tell me that one of the checks (the one from the business account — I’m a contractor, so I get paid from all types of people) had non-​sufficient funds in it and I was charged.
I said «OK» understandable. I was going to get the guy to pay me in cash and make up the difference (pay for my overdraft charge), but get this…
Then the teller tells me that the Fraud Department has frozen my account, and they’re going to close my account due to FRAUD!
I was flabbergasted. I just recently had a security background check for my part time job of Apartment Managing. I said «excuse me’? They repeated it and said sorry. They said I could fight it. I asked if they’re general policy was guilty before trial. I asked why they didn’t just call the bank to see that the person who wrote the check actually wrote it and it was his fault?
They put me on a phone with a representative from the Fraud Department (who was very hostile), and she said that they will NOT allow me to keep my account open. I asked how I was supposed to handle the situation any differently since I’m a contractor and get many checks from many different people. She actually said I should have went to Wells Fargo (the bank of the overdrawn check) and see if the funds were there. I said «THEN WHAT’S THE PURPOSE OF HAVING A CHECKING ACCOUNT WITH YOU GUYS!» ha ha… she said «that’s your problem sir».
DO NOT GO TO US BANK IF YOU WANT TO GOOD SERVICE!!! This is the worst bank ever. I have an account at Bank of America, which is hard to believe, but they’re way better.

No clue why the last person gave a 1 star to this branch, when their problem really resides with US Bank corporate. I love this branch, although I seldom come here because the South Pasadena branch is closer.
I’m always greeted by name by Kevin Vega, and I always feel that the bankers genuinely understand me as a customer and value my business. And all this for free checking. Who could give less than 5 stars?

I have been with US Bank for about seven years now. Up until now, I have not had any complaints about them. I have been going to this particular branch for about a year and a half now.
About a month ago, I was in a major car accident and my car was declared a total loss. I finally got the settlement check from my insurance company, as well as money from the Pell Grant for school. It was going to be a large deposit, and it was going to be larger than any deposit I have made with the bank before.
I went to the bank yesterday (November 18, 2010) to deposit those two checks. They told me there was going to be a hold on the deposit and that only $ 100 would be available. They told me the first portion of the money wasn’t going to be available until November 20, 2010. They said the rest would not be available until November 30, 2010. I should never have agreed to this and I should have asked for a manager. That was my mistake (and one that will never be made again).
I understand that a large deposit isn’t deposited right away and they they wait a few days before they clear it. That’s fine. What I don’t get is, why are they breaking it all up? Why isn’t it all available at the same time?
That’s not even the half of it — or the worst.
I went to Carl’s, Jr. tonight to get something to eat. I give them my US Bank debit card to pay for it. They come back a few minutes later and tell me my card has been declined. This confused me, as I know I have a lot of money in that account aside from the large deposit that hadn’t cleared and I had made purchases with it just the day before.
After I pay for everything and get my food, I call the automated line to see what my funds are. They said the amount I had listed in my account and then they said that what was actually available was -$ 5,000 (that’s right, NEGATIVE $ 5,000). My heart skipped a beat.
I called the number again and got on the phone with an actual person and explained the situation. Turns out, these fools FROZE MY ENTIRE ACCOUNT over this ONE large deposit. They also failed to mention to me that they were going to do this, the teller at the bank only told me that it was going to be the deposit that was held. And again, they aren’t even giving me the full deposit on one day, they are going to make me wait TEN DAYS until I get the rest of it (which is still a substantial amount).
I have yet to actually speak to them about this, but I am going to call them tomorrow or stop in first thing on Monday and they have a lot of explaining to do. However, whatever «reason» they come up with, I don’t think will be enough to keep me banking with them anymore. Even if I were to stay with US Bank, I don’t think I will ever come back to this branch after what they have done, which is sad, cause it was so convenient.
EDIT: This was NOT corporate’s fault! The double hold that was put on my account was done by the TELLER AT THIS BRANCH. Thanks to corporate, the problem was fixed the following day.