GameStop

The game stop in paso has the best customer service by far! They helped me with great recommendations for my son who is 5 and for me. They really love what they do and it shows.

Parking is always tight around the store and the busy AT&T, Jamba Juice and Panda Express isn’t helping things at all. Once you get inside, the staff here is very helpful in giving you tips as to which games to purchase and will go the extra mile to try to find the jackets that have the proper artwork or manuals. The 7 day return-​it-​for-​any-​reason policy on used games is a nice plus. Also, I’ve had a few defective discs on used games that they swapped out without any fuss within 30 days.
Somethings that hold it back a few stars (which are really complaints against Gamestop in general):
— The store is always pushing pre-​ordering games, pushing you to sign up for their paid membership program and pushing you, well in general. For a retail store, they’re pushy. I don’t appreciate that sort of pressure. This happens in other locations throughout the chain.
— The amount they give gamers on trade-​ins is pathetic. You’re far better off selling your games online, trading them with friends, or just keeping them.
— You can pre-​order a game system in one store, but can’t make payments on your pre-​order or pick it up at another store. They can’t even find it in their computer system because the stores aren’t linked. Come on, GameStop I.T. people, that’s pathetic.

The staff here went above and beyond to get us the product we were looking for. My brother-​in-​law needed to replace his dead Playstation 3, and we wanted a very specific one with 4 USB ports, and they were kind enough to call around to a neighbor store to make sure it was still there before we drove there, and have it held for us. We were very happy.

The Game Stop in Paso tops the list for Good Friendly service. I called looking for a particular charger for a game and even though it was after hours, they answered the phone, answered the questons and gave me the scoop to get the charger the next day. That was nice, very nice and when we need something else this store will be the go to place!

This Gamestop is better than most of the others I’ve been to. They generally have what I’m looking for. The one thing I hate is that the employees are always trying to upsell when I don’t need them to, and too busy talking to parents about games when I need to buy something. Overall its not a bad place.