Lowe’s Home Improvement

We had an absolute nightmare trying to get a fridge from Home Depot and after waiting 4 days for delivery they completely messed it up. After realizing what a complete joke it was turning into we drove over to Paso Lowes, met a great salesman named Nate, purchased a fridge immediately (about 4:00 on a Wed) and it was installed by 9:15 the next morning (it would have been quicker but they had to remove doors on our old one and this new one to get it in the house). Alfonso and Cassidy were wonderful delivery/​installers. They were fast, courteous, respectful, knowledgeable and very careful with the new fridge. A wonderful experience. Especially after the torture we went through with the ineptness at Home Depot.

Wow! What would I do without Lowe’s? We just built a house in the area and these guys were with us all the way! Thank you Julie and Gary for your patience, encouragement and great advice! A special thanks to Raphael and his sidekick Cassidy, who gave the best possible customer service and delivered not just appliances but courtesy, kindness and swift fixes when something went wrong. You have a customer for life.

I wish I could give this zero stars. I have had nothing but problems trying to get a refrigerator from this store. It started from opening an account to actually receiving the item. First fridge came damaged. Second one on back order for 3 weeks. It is supposed to be here today but I have left 5 messages, yes 5, asking if they are in fact coming today but nobody bothered to return a phone call. Trying to reach an actual person in the appliance delivery dept is a joke. The recording says leave a message and they will call you back. After leaving 5 messages, I assumed they weren’t going to call me back. I was right. After the first fridge arrived damaged, I went to Home Depot and ordered 3 more appliances. They arrived 4 days after I ordered them and also arrived in perfect condition. Lesson learned… shop at Home Depot!
UPDATE: Fridge did arrive today. No surprise but after spending $ 2,000 it has dents in the stainless steel doors. Refused this one also. They said 2 weeks for a replacement. Meanwhile, I got on Home Depot website and they can deliver it in a week.

It seems that every time I go in this store they are out of what I need, It really grinds my gears that they have out run out of stock before they re-​order.

I am consistently astonished at the quality (or lack there of) of their lumber. I just went through 40 2x4x10’s and not a straight one in the bunch. Walked away, driving to Home Depot. Shame on me for wasting my time in the first place…

I absolutely love Lowe’s! My dad, boyfriend, and I recently came to Lowe’s in search for a new stove, microwave, washing machine, dryer, and some other things. We tried Home Depot first and found a few things we liked, although the prices were a little high and they didn’t have them in stock… we then drove up to Lowe’s and they had everything in stock and for a cheaper price! The employees that I have dealt with have all been very helpful and friendly. They always help us load everything into the truck and thank us for shopping with them. The only reason I am not giving 5 stars is because of the drive. I wish they were more in town rather than 5 – 10 minutes out of Paso.

I recently purchased 4 replacement windows, a sliding door and some fencing. They have been great to deal with. Sean did a wonderful job of installing the window and door. Fencing was beyond my expectations. They visited to measure and show samples, they followed up with calls. Could not be more pleased. On the flip side I’ve been dealing with Hayward Lumber for nearly a year trying to get one replacement door that I paid for in Oct. of 2014! They sent a guy that blamed other people, they came to measure at least 5 times, they promised to call back and I still have no door. Thank you Lowes for doing what you promised and for a great price!~

Good experience — employee went above & beyond and store manager was generous.
Ok, so i’ll admit to my bias and prefer home depot products. However I have a good experience worth relating. I goofed and purchase carpet and padding all cut to my dimensions. After one day i changed my mind and took to Lowes to ask nicely if they would pretty-​please refund me on my clearly stated (multiple times) non-​refundable purchase… The cashier said «I won’t ask my manager please we’re all instructed to say no, but I’ll ask the store manager.» He did and i could hear him getting chewed out for it, but the manager approved the full refund.
I might note that it was about a $ 300 – 400 material purchase, and i saw that piece later on sale for about half cost. It was really nice that both the employee and store manager were so generous; the store manager for giving the full refund and the employee for sticking his neck out there for some guy that he didn’t know.
Thanks Paso Lowe’s!
Lowes: this was around June 2014 and employee i think was Mike (?), white guy with a buzzed head, glasses, and lost a significant amount of weight.

I went in to buy some sawhorses. They were stuck wedged together, presumably because they were shipped to Lowes in a huge wooden tower that’s bound to fail, and an older employee went to great lengths to help me pry them apart. That was all good. Then I went to check out and only the do-​it-​yourself checkstand was open, and backed up with struggling customers because the lady watching over was doing nothing. A busier fellow employee told her hey, maybe you should do… SOMETHING. Then she got it together and rang me up. Everything went well except the checker issue.

Theres something funky about these kinda stores (home depot as well) Every time i go, I am almost, what it seems to be, avoided. «Help button» yields no results. And after normal working hours, there seems to be a lack in staffing. However, the people I have delt with (Lowes) prove to be valuable. If somebody didnt know the answer, they quickly offered to help find somebody. That person helping us turned out to be knowledgeable.
Recap:
Its difficult to find help. But the help I get is often good and much appreciated

I waited in the paint area for 20 minutes and no one came. Someone finally did and she was so rude and ignored everyone but the people that pushed the «help» button. I left and went straight to Sherwin-​Williams. Been here not even a minute and the one dude that’s always here hooked me up!

Great clean store, easy to access location. Spacious and well lit. Doesn’t have that cold big warehouse feel.

We purchased carpet from Lowe’s in Paso Robles, Mohawk SmartStrand and paid over $ 5000. Within a few months, the carpet was falling apart! The installer came back out and noted wide-​spread «delamination.» Remnants which have been stored on a shelf have the same issue, it seems there was a problem in the manufacturing.
A year later, and Lowe’s has done nothing to remedy the situation, and the condition has worsened.
I wouldn’t recommend buying anything at this store for any significant amount of $ because if there’s a problem, they won’t stand behind their products.

Wow, I am sooooo disappointed in Lowes! Customer service SUCKS, and there products are even worse!
We are doing a home remodel, so we use Lowes because it’s close to our house (which is still 20 miles away) Our last project has been building a new fence, we went to Lowes and ordered the lumber for the project, the cost was $ 1300 (Delivery charge $ 85).
The materials were to be delivered a few days later. My husband had to go back into Lowes (while building the fence) 3 different times to return the pickets that were damaged wood (51 total) Whoever packaged the material for delivery did a HORRIBLE job doing so! What a waste of time! Not to mention the money we spent! In total, we wasted 3 hours of time we had to pay the worker that was helping my husband! If you are ordering anything to be delivered at Lowes, make sure you pick out what you are ordering, because the employee’s can care less what they throw into your order. What a shame! It looks like the employees at Lowes don’t care much about their jobs :(
Please bring back good customer service to Lowes!!! Until you do, we will be going the extra 10 miles down the road to Home Depo!!!

Today I had the pleasure of meeting the store manager for the Paso Lowe’s (Seth). After I explained the situation and the circumstances of this visit, he assured me that this is NOT the stores policy and that customer service is the companies top priority. People, … it’s not so much WHAT he said as it was the WAY he said it. I felt that he was truly concerned about my experience and offered to resolve any issues that I may have with Lowe’s. I really appreciate the fact that he took the time to hear me out and felt that he had taken my complaint seriously.

I agree with some of the others. Very nice clean organized store but customer service needs to be worked on. I was in there recently was never asked if I needed assistance or questions so I approached an older lady and asked about a product. She did not even turn to look at me she just nodded her head as she was playing with some merchandise so I didn’t bother to say «well thanks you’ve been so helpful» I just walked away.

I have bought a Samsung refrigerator, a Whirlpool washer and a Whirlpool dryer there. They were all delivered a few days later, the floor staff in the store was kind, extremely friendly, and helpful. I was completely satisfied.

As previous reviews mention, their customer service is often lacking. When they first opened I’d get approached by 2 – 3 reps as I wandered the aisles, asking if I needed help. Now, I’m pretty much on my own & when I do find a rep (except for the paint dept; they’re pretty good) they often look confused & not knowledgeable.
Today’s sucky experience: I spent 20 minutes in the garden dept and was ignored by not one, two, or three reps… but FOUR workers in that dept just bopped around, chatting, watering plants, stocking shelves, never once asking if I needed help. It was the middle of a weekday, not busy… in fact only 1 elderly couple was in the whole section and they left within moments. I seriously was the ONLY customer in that area yet the workers just couldn’t bother assisting me.
So Lowe’s management at the Paso Robles location: please remind your employees that your customers are what matter. You can have a clean store (you do), well-​stocked shelves (sometimes), and fair prices (usually)…but if you have sucky customer service and make us feel like we’re interrupting you – we’ll shop elsewhere.

Here’s the quick rundown:
Pros:
+ Employees are friendly
+ They have these nifty «call an employee to this area of the store» buttons all over, which is great considering the size of these box stores
+ The returns counter processes your orders without much fuss
+ 5% cash back on the store credit card
Cons:
— The screen door we purchased from them was badly damaged inside of the packaging and appears to have been mishandled by one of their dock workers
— The quality of their private label tools is lacking
— Their customer loyalty program offers ZERO discounts whatsoever, despite them wanting a bunch of your personal information

I bought a defective refrigerator here and it turned into an all out nightmare due to their poor organization and service. It isn’t their fault the fridge was no-​good, but I do blame them that it wasn’t until I received refrigerator #5 that I finally got a new, working, damage-​free fridge.
Trying to buy paint here can be a challenge, too. I tell them my order and when I come to pick it up, it isn’t right. They don’t have any sort of form to fill out your request and try to fill orders off of memory alone, so they get it wrong a lot. That’s why they always have mis-​tint paint on clearance.
I give 2 stars because their plumbing department is amazing. They have 3 regular employees over there who really know their stuff. If you need plumbing help or something simple like a lightbulb, they do a good job. I also like the return policy. But they leave a lot to be desired in paint and I will never buy an appliance here again.