Paso Robles DMV Office

Coming from Los Angeles Co, where one expects to camp out for the day even with an appointment, I must say my experience at this DMV is wonderful. I’ve been coming here for 11 years now for registration transactions, Drivers License renewals etc & have always been treated with respect. Not only that I’ve never made an appointment yet I’ve been in & out in 20 mins or less

They all act like they have a stick up their butts. Like I get it, you hate your job, but when I smile and try to be nice, being short tempered is flat out annoying.
At first I thought it was just because I came midday-​maybe dealing with people makes them angry, but today I went right as it opened (I was maybe the 5^th in line), still rude. They need to get these people lessons in being thankful for a state job, and maybe a stick remover…

This DMV takes Cesar Chavez’s birthday off. It is so difficult to get an appointment with the 1 – 877 number that I ended up going on the last possible day, my birthday. The appointment process made everything quick! My disappointment comes with the person who took the photo! Five years ago, the person who took the photo let me look at it and approve it. Well this woman did NOT. My photo looks like a mug shot. Now I have to look at that for 5 years. I went on 4−27−15. By the way, the license came in one week! I only went in for the photo and the eye test.

I made sure to have an appointment before coming here! Parking lot was packed but I did find a space to park. Walking in it was full of people in line and waiting. The first line went fast and at first she wasn’t too friendly. But after cracking some jokes I got to see her break down her wall a bit. Why do DMV employees feel the need to be cranky? Sure you come across jerks, but everyone does. Coming from Oregon.(where they are fast and super nice) I realize CA dmv people really need to lighten up.
I waited about 2 min for our number to be called. So nice to just breeze through all the people that didn’t make appointments! Lady #2 was pleasant but again had her bitchy wall up. Had to break that one down too. I want to have a pleasant experience, since I dread going enough!
It took me about 15 min from start to finish to get my license renewed. Not bad!

My husband waited for an hour and a half to pay a bill. When he went up to the counter the guy looks at the paper, looks at his computer and says «oh, that’s not good.» Then he proceeds to tell my husband that they cannot accept the payment but that it has to be mailed to Sacramento. Um, the paper clearly said to make the payment in person at a local branch, but Ok. So, he tells my husband he can’t accept the money but that it must be postmarked that day. So, another 30 minutes at the post office, wonderful! Being that we didn’t trust that guy at the local branch, we called the Sac branch of the DMV to let them know the payment was on it’s way and guess what? They said that he absolutely should have taken the payment. Lame. What a waste of time because of someone’s incompetence.

Okay so I waited till the last minute to make an appointment. I called a few weeks ago thinking that I had plenty of time. But couldn’t get an appointment until today. Which is kind of a tight squeeze since my birthday is Saturday. Oh well. I went last week to see if I could sneak in and give up my appointment. No such luck, the lines were long and the seats were filled.
BUT «HELLO» making an appointment IS the way to go!!! You just go on line and follow the instructions!
At first I got in line thinking that I was going to have to wait with everyone else. (Did I mention I was about 25 minutes early? And I am never early!) I asked the guy in front of me if he had an appointment and he said no, he wasn’t smart enough to have made an appointment. So I looked around and there was an empty window with «Appointments» above it. I couldn’t imagine that it could be THAT easy! But I walked right up to it, got a number and then thought okay well I am going to be sitting here for a while. I didn’t even have time to pull out my phone before they called my number!
I got the sweetest lady, who took my information and I got my thumb print and she gave me my eye exam and took my picture and I was in and out of there in literally five minutes! She was also very sweet… she asked me if I wanted to change «anything» (You mean like my weight that still says 135? lol!)
FIVE star experience! If you have an appointment!

OMG! The rumors of the superior service at the Paso DMV are true. I went in, without an appointment to renew my drivers license. I was in and out in 11 minutes!!! And the clerks were charming, polite and cheerful!

This is the easiest dmv to go to. Way better than san luis obispo. The staff is very nice!

I absolutely dread having to come here. There’s this fat lady with bangs and she is just horrid! She never fails to work when I go in, either. I pity anyone who has to handle business with her, it’s stressful.

I went into the DMV today, though my service was not horrible the service that I saw provided by the woman at the check in counter was horrible. The woman first of all was not dressed for work, she was wearing spandex jeans, an overly tight pink t-​shirt and her hair on top of her head in a hair tie. The woman was apparently upper management at some point and was the auditor that day as apparent by her interactions with customers. I have never seen an employee at any business be so rude, cold, and unwilling to explain her self as this DMV employee. I waited for 45 minutes which was not unexpected but the worst part of my visit was watching her repeatedly treat other humans as if they were no better than the dirt on her dirty non work appropriate shoes!

The staff was really polite but the lady giving the driving test failed me because three people cut me off and one almost hit me but I’m a bad driver omg who the fuck gave the other drivers their Driver
I know who did the heffa that failed me

I’ve been to DMV many, many times in my life at various locations throughout the state. I understand that any time I visit the DMV without an appointment, a long wait is to be expected.
This particular branch of DMV is a rather small location, and they have an adequate number of staff. Therefore I was confused at why I had to wait such a long time (nearly 3 hours) for a simple monetary transaction (paid my registration fees) that took me less than 30 seconds to complete.
Apparently the clerks behind the counter have to double up and pull additional duty as driving instructors. So what happened is I would see the clerk behind the window helping people for 30 to 45 minutes. Then she would disappear for about half an hour, then return to help people for another 30 to 45 minutes then disappear for roughly a half hour again.
The third time she disappeared I actually followed her, and this was when I saw her get into a car and take some one on a driving test. This was happening with at least one other clerk as well.
Based on this, I would not recommend this particular branch.

I paid these folks another visit and they moved the lines along faster than before. I’m adding another star, plus all of them were friendly. Well done DMV of Paso!

I checked online before I came over. The website said there was no wait, so I came to the office. I was there in a minute (because I work across the street). The place was filled with people and there was not enough room for everyone in line. So I made an appointment. When I came back for the appointment I was told to wait in the check in line. 20 minutes later when I got to the front desk, I was told that I was late for my appointment. Rude.

I went here about a month ago. Considering its the DMV the service was wonderful. I came in about 5 minutes to closing just wanted to pay my registration. There was a sign at the counter saying «Appointments only» yet the man at the counter still let me pay them. I was in and out all before they closed.

As far as a California State office of something, this place was very good to me each of the three times I have used it! It is easy parking, nice staff, and with no appointment, I was able to be served it 10 — 15 minutes and I am quite pleased with that. The License place collection on the wall is quite a nice addition. An for car people, is worth a drop in. The place sure beats some of the lines from SLO office. Come on the Paso and enjoy.