Century Moving Services

Let me clarify that the 1 star is for the management side. (The movers themselves were kind, professional and very good at their jobs and I would give them 5 stars)
This was by far the worst moving experience I have ever had! We had a move scheduled for Tuesday AM from Philadelphia to Wilmington, DE and were told the movers would be there between 8 and 10AM. We scheduled the loading dock at our Condo accordingly. The NIGHT BEFORE our move at 7PM we got a call from the general manager (Mr. Zeke I believe) saying that due to unforseeable circumstances the movers would not be able to come until sometime between noon-​4pm. I understand that things can happen and was able to make the necessary changes to make this happen. On the day of the move each time I called I was told a later and later time for my pickup because of delays with the move ahead of mine until finally they said they wouldn’t be able to come at all that day because it would be at least 6pm and that violates our condo’s loading dock restrictions. Again, I understand that delays can happen but how could ours be due to a move ahead of mine when they had initially scheduled me for an AM pickup?!? I was promised a next day pickup time of 8AM, but once again there were further delays until finally the truck arrived at 11:30AM. When the movers arrived, the foreman was very apologetic about the delay but when I told him our initial pickup time was in the morning the previous day he seemed very surprised and said, ‘I don’t know how they scheduled you for that time when we had a 3 bedroom move scheduled before yours’. (ARE YOU SERIOUS?!)
I called the company and asked to speak to the general manager about the delays and asked for an explanation and he was the rudest, most unprofessional person I have spoken to (though he tries to disguise himself as a calm, cool professional). His explanation was that ‘It is transportation and delays happen’ and he insinuated that my move was on the smaller side and cheap so I had no reason to be so demanding and threatened to cancel the move if ‘that would make me happy’. I seriously couldn’t believe that this was a general manager and he was speaking to a customer (who wasn’t yelling or raising his voice) in this manner!
Lastly, when the movers got there they said that the amount of stuff we had was nearly double the sqft we were initially quoted. While I admit we had more stuff than anticipated we asked the company how much sqft a condo of our size would take up and gave him a list of the bulky items. When the mover saw the list and the sqft they quoted me he said, ‘I don’t know why they only quoted you this much, even the stuff you listed takes up more room than this’. Again, I felt like the company/​management manipulated me in order to get by business only to jack up the cost later. I ended up paying nearly double my initial estimate and was told ‘this is a great discount for the amount of stuff you have’.
While I can tolerate unforseen delays, this company flat out lied and cheated. How can you promise someone an AM pickup time and schedule another move beforehand on the same day unless you weren’t planning on making the AM move from the onset. Secondly, how can you give a ‘good faith’ estimate after asking for a list of items and then underestimate the size of the move unless you do this on purpose! How can the general manager be so rude, and more importantly unapologetic, and insinuate it’s MY FAULT for being so demanding when there were so many issues?!
I really hope that the owner of this company sees this review and makes changes to how his company is run (and sincerely considers finding a new general manager). Until then, STAY AWAY FROM CENTURY MOVING SERVICES!

Nope. Don’t do it. Delayed, lied, and extorted extra money out of us all the way through. Run, fast and far.

Like the other customers were reviews our price was jacked up over triple the amount of the original quote after our stuff was on the truck, when I asked why they said I had more stuff than listed on the original quote which was true there was an additional 11 small boxes not furniture but boxes in addition i left off my largest piece of furniture so I’m pretty sure that calculation is not correct. Once we we at our destination it took a whole month to actually receive our shipment. We were told 7 – 14 days but business days were not mentioned by the agent so it came In 19 business days which is an actual calendar month from the time our items were picked up and when we called and asked where our shipment was we were given the run around, furthmore after recieving my shipment my furinture was damaged and my boxes look like they were thrown all over the place while in storage. I would never used this company again, they low ball your quote then change the price after your stuff is on the truck. It should also be noted that the company must have changed the name of this Unilocal page recently because the Unilocal page was initially named Century Moving Services in New Jersey and within hours of posting this review the Unilocal page name is different and about 2 or 3 of the other 1 star reviews mysteriously disappeared.

My opinion of your company is not changed in the slightest bc of your response. You were rude and did not answer any of my questions. I don’t need to give u my name to get a quote or prices for materials. Further, u must be BUSY commenting on all ur negative reviews. SMDFH!

ZERO STARS. I would never recommend this company to anyone. The driver was so rude — he yelled at us and blamed us for everything. Broke all our furniture. Everyone was useless. DO NOT USE. STAY AWAY!!!

I moved from Williamsport PA to Fort Lauderdale FL just a few weeks ago with these guys. I totally forgot that I hadn’t reviewed them as I just finished unpacking !!! Here is the breakdown of my move and lets try to make this short people.
The movers arrived at approx. 12:15 pm, that is three hours later than I was anticipating and that was a little annoying nevertheless I was kind of mad the entire time the guys were there. I can say that I was taking it a little too far but when I expect someone to be there on time you should be there on time. It was raining all day and they told me that the morning of the move that they got stuck on the bridge with some heavy traffic and construction was going on so I can say that is a pretty good excuse but I can say that I want prompt people. This is why they are lacking the fourth star. I will not be putting the last one up just for that simple fact.
So continuing on I will tell you that the two guys that arrived were very nice young gentlemen, their names were Lawrence and hmmmm the second one now that i am thinking about it, I think it was Jason I can’t really recall I am sorry!!! They started taking my bedroom furniture apart just as soon as they started to work and I was impressed at the way that they handled my bulky dresser fitting it through the narrow door like that! OK so moving forward. I of course was being a total you know what the entire time and they still remained perfect gentlemen… wow I was super surprised. My boyfriend kept telling me to let it go and finally I did, I made sure to tip the two guys very well. It was just a one bedroom apartment but they still took very good care of the items that they moved, I do have a lot of fragile mirrors that go on the wall and they wrapped them very well so all in all they definitely made up for being late. So when our things arrived down in florida I just finished unpacking everything and they did a very good job making that the boxes were still intact and the mirrors that they wrapped were very well taken care of. I was very happy that I paid them to wrap those for me or else I think that they would’ve broken. I also forgot to tell them about a few things on the list and they did end up charging me 500 $ more and that was ok because I did forget. It was my fault. I forgot to say that earlier oops. So when they offloaded everything else I was very happy that they put all of the furniture into the room and even put my bed back together, I was very pleased with that!!! They actually arrived on time and I was very happy. I got a call yesterday from Adrianna she is handling the Q and A or else I wouldn’t totally forgotten to put this up!!! I think that this company did a very good job moving me some 1200 miles!!! Everything ended up the way it was promised and they are definitely at the top of my list as people that I will call again if we ever move. Thank you to the staff at Century Moving Services for moving my boyfriend and I to paradise!!! you guys were exceptional. I just think that you need to make sure that you arrive on time, in my opinion that is very important to most customers.

Sigh. I really tried to make things work with this moving company. I read the bad reviews but ultimately chose this company because I needed help packing everything up (I have a toddler) and the initial quote ($ 2K) sounded great.
The thing about Century Moving Services is that everyone sounds really NICE over the phone; HOWEVER, each of the 3 different Departments I interacted with conveniently (for them) stated the rules for pricing differently. Perfect recipe for corruption. Here are the three Departments:
1. Sales
2. Customer Service
3. Dispatch
The Sale rep (Kate Perez) quoted me a low ball estimate and answered all my questions in such a way as to appease my concerns.
Later when I called their Customer Service line, they asked for an inventory of my stuff and tacked another $ 1,000 onto my quote.
Then when the Dispatch team arrived to pack, they added an additional $ 800 to the price. The most frustrating part was that they didn’t measure the our stuff. The lead guy just eyeballed it and said it was too much stuff.
That’s how I ended up paying double the initial quote.
On a positive note, they did an impressive job packing everything. Very efficient and courteous. And nothing broke in transit.
SO, if you decide to work with this company-​which I don’t recommend-​here are some tips:
— Get all your information from their Customer Service team (NOT the Sales Team).
— Know that your stuff will arrive to your new city in 21 business days. The other timeline guidelines are all «estimates»
— They refuse to pack any liquids. So pack all of your favorite hair products separately and check it on the plane.
— Have them pack your boxes because they use industrial strength boxes. (the boxes I bought and packed myself got badly mangled as others have photographed).
— Keep in mind that they probably won’t pack boxes as full as you might since they use a bunch of packing paper.
— If you’re concerned about conserving space/​boxes, ask them not to use «garment boxes» which use a ton of space by hanging all of your clothes up with hangers on a bar inside the box.
— Keep a tape measurer and calculator handy. When all of your stuff is all packed up, ask to measure the cubic feet for yourself.
— Don’t pay with a credit card because there’s a huge service fee (5%).
— Check each room (and under the bathroom sink) to make sure they didn’t miss any items before leaving.
— Buy your own mattress bags (Amazon) so they don’t sell you theirs.
Good luck.

I moved July 3^rd from Connecticut to Florida and thanks to Century Moving everything went smoothly. Anthony, the rep who I spoke with was very helpful and informative. I had a three bedroom move done and all of my stuff was wrapped neat and carefully with no damage at the time of arrival. Special thanks to John the foreman. I’ve already recommended them to friends and family!

DO NOT USE!!! Warning!!!
I don’t even know where to begin. I started off with another moving company with supposedly a fair quote. I get a call from Tim at century moving services moments later and told me to call the other company to cancel it because they have a better deal for me and that they are more professional. Tim sounded very professional and that sold me to hear them being professional. He quoted me for about about $ 1620.00 for a piggyback load… my king size bed 3pieces (bed and 2box only, no frame) 7 piece sectional sofa, 1 childs dresser, 1dresser dbl, 1 dresser single, 1 large mirror, 2 night stands, 7 large plastic bins and 3 bar stools. On paper they added 9 items, 18 pieces. But if you added it up it would have been about 27 counting items separately. So when they came to pick up my belongings I understand there was more stuff than I thought but to add about 15 more boxes, a kids basketball court, an ikea bookshelf, TV, kids pool, adding up to about 50 items they said. They didn’t take one night stand because I forgot to bring it down, and counting only 6 blue totes… Yet they separated my sons basketball court making that two items. The two dresser we had, had glass over it so they separated that into two more items. So of course it adds more to the item list. with that all being said when they got done loading my stuff onto their truck the guy Jimmy said that I took more space than I needed and said he would make a deal with me. He then charged me $ 4300 for the piggy back load. I anticipated to pay no more than 700 for the first half. I ended up paying $ 1953.00 plus 160 dollars tip for the first half. And had to pay 1953.00 when they delivered my stuff. I was extremely overwhelmed and didn’t know what to do and felt like I had no choice but to sign the papers being a first timer using a moving company. They pretty much took everything from me that I had that day. I got upset and had one of the owners ZEKE to help me. He was polite and repeatedly said he wanted to keep customers happy and that they are very professional. He then called me back and took 200 $ off because he said he couldn’t touch the numbers due to contracts being signed. With that being said. My stuff gets delivered with a Big semi truck. He comes in with his truck and literally circles my apartment complex. He then came to tell me that he couldn’t make it around to mine. Yet he just drove around the WHOLE COMPLEX! And my apartment is at the beginning. He just didn’t want to come within75 ft of my apartment so he can charge me extra for them to move it into my apartment. So I didn’t agree to pay the extra because they’ve already taken everything from me. They dropped my stuff In the parking stall in my complex so my bf and I had to take all our stuff in by ourselves. They dragged my bed carelessly. When I pointed out my broken dressers the guy says to me that he isn’t responsible and that he’s the third party and not apart of century moving services. Ok so now there’s a third party involved. My new bed is all deformed and dirty from them dragging my bed carelessly. Some of my box damaged and some of my belongings broken. Overall, besides them having a sweet professional voice and taking $ 200 off my order I felt like I got completely ROBBED. Being charged 4100 for a piggy back load is ridiculous. We should of just rented a uhaul and did everything ourselves and it would have been incredibly cheaper having we’ve pretty much moved everything literally ourselves. I have pictures to prove it and I’m going to find out how to upload it. They got one star because it won’t let me post unless… By the way I called back to get a quote for them to pick up about 11 boxes, 1 adult bike, 1 child bike, 2 small plastic dressers and ZEKE quoted me $ 300 to bring it to the storage which is an hour and a half away or $ 400 for them to pick it up. When the girl I think Andrea was her name, called to confirm pickup she said it was going to be $ 450. I agreed of course and when I told my bf he said that is shady of them to consistently raise the price on us. So I called back and canceled the last pickup.

We were given a «spring moving» discount of «50% off» and after doing a walkthrough and signing the estimate they loaded our things, locked the truck and told us that we must pay them much more than the original quote or they would have to put our things to auction. They required us to sign our lives away and yelled at us and threatened us when we tried refusing. When we finally got most of our things back, our furniture was wrecked and many of our fragile items were broken. Complete lack of service and professionalism. We have requested to speak with a supervisor and keep being told that no one is available and someone will call us back, but it has been weeks without a peep. AVOID AT ALL COSTS!

Most horrible customer service ever. They lack professionalism and do not know how to talk to a customer. They never deliver stuff on time and do not keep up their deadlines. No basic courtesy when the customer calls to ask about the shipment. The so called manager is a rude person and completely lacks professionalism. If you choose this company for moving be sure to forget about your shipment. It will reach you after ages. Stay away from them. I give them 0 rating