Ideal Tile

tiles came late but there great customer service and fast installation made it up thank you very much

Need a new backsplash? Run, don’t walk to Ideal Tile of Patchogue, NY After visiting countless tile stores, both private stores and chains, I found Ideal Tile to be creative, patient, and more than reasonably priced. Not only were there an immeasurable amount of tile choices, the owner’s creativity and knowledge helped to avoid what could have been costly mistakes. In this day and age of incompetence and unreliability, Ideal Tile is an oasis of perfection. We will be replacing our granite countertop shortly and won’t have to shop anywhere else, but Ideal.

I am actually surprised by the negative review because I had a wonderful experience with this company. I had them lay some tile in my bathroom and I must say I am very pleased with the work. Everything still looks like new and nothing has fallen apart, so until that happens then I will remain a happy camper! ;-))

It started off bad and got worse as the work went on. Workers pulled into only six week old sealed driveway with broken down van that they knew was leaking oil. Workers were very unprofessional and careless/​sloppy with their work. Like bulls in a china shop. Thank god we did all crazy prep to protect our hardwood floors and furniture as they dropped tiles and tools carelessly. The one little part of the floor that was not covered got scratched on the first day. The main guy gave an attitude when asked questions regarding the mud job and when design of fireplace was questioned. The corner of the fireplace had to be corrected as it looked horrible in design. Should not have to tell the professional how to do the job correctly. And it still did not come out straight after the corrections. We noticed that the bottom of the fireplace corner overlaps the hearth by ¾ of an inch. On top of that, we had a HUGE gap between the tiles and the firebox which we had discussed on the first day of the job that the tiles need to be tight as this is a major cause for fire!!! If we had not checked the work inside the fireplace we could have had a fire in the house. When we called Amir we were told that we should have made sure it was done correctly. Since when does the customer have to oversee the job? A job that was supposed to take 4 days turned into 7 – 8 days to complete. They were scheduled to come make corrections, but did not show up in the morning and rescheduled for the afternoon, which was a no-​show as well. The floor in the kitchen is not one hundred percent straight (some tiles stick up). But in order to fix that the floor would have to be ripped apart again, so we chose the lesser of the two evils. For the amount of money we paid, I expected excellent work, but we got poor workmanship and service. At the end of the work, nothing was cleaned up and we were stuck cleaning everything inside and out, as they dumped the mortar in any spot they felt like and dumped grout onto our grass. Stay away as far as possible

I had the misfortune of doing (or attempting to do business,) with this
business near the end of June 2013. I had ripped out my old tile and toilet bowl, and expressed the urgency of needing my new tile ASAP, and that I didn’t really have much time to shop around… Big mistake!!! These guys are opportunists, and will fully take advantage of somebody at a point if desperation. I questioned some of the pricing, and was told «architect tile,» or something along those lines. I paid for the tile in full, and was promised a much sooner delivery date than the two weeks, and a day it actually took. By that point I was so frustrated, and asked if they could charge me a fair price, in consideration of the missed deadline, but got nowhere. They mentioned price matching if I found a better price, but that apparently doesn’t apply once they have your money. I then opened a dispute with the credit card company, but the big stamp stating «no returns, no cancellations,» posed a bit of a problem. I am currently exploring other avenues, but just so u know I purchased nearly all of the tile at Alita Tile in Bohemia for a grand total of $ 153 versus $ 635. Yeah I know how outrageous that is, and at this point I’m just trying to recover my money for tile that I no longer need…