Tri City Taxi

Lose your phone in one of the cabs? Prepare to have a cabbie hold it hostage until you pay him. When you arrive to pick up your phone have him hassle you for cash after you had to threaten to call the police to get him to even call. Later he’ll call the friend’s number you gave as a contact via «Find My Phone» to hassle them for money.
Untrustworthy.

The dispatchers were actually laughing at me when I called. Excuse me, but I work in customer service/​hospitality and I wouldn’t dream of that. All I asked was for my pick up to go home and I was laughed at? What was so funny. Never using them again. Use sunshine taxi. They’re awesome and friendly.

I won’t use them again.
They answered the phone Mocking another customer and it was clear that my call was a bother to them.
I confirmed a time with them for an 11:30am pickup for my parents. 11:30am comes around and no cab. We call and they said they had it down for PM. I confirmed the time of day with them on the call.
The only reason we give this 2 stars is because the driver was kind to my parents bringing the score up.
My advice for the company. Your dispatchers are your first line of customer experience. A little kindness and accuracy goes a long way.

I would give this taxi service zero stars if I could. We used them for a ride home from Logan last week. Every cab company picks you up in the same place, the exit by baggage claim. They insisted we go to Central Parking, which is 3 terminals away. When we questioned why they hung up on us. I called back and asked for a refund and they hung up again!
When we got to central parking and of course there was no cab, we called back and a woman answered asking why we were so confused. We again asked for a refund and then we heard her ask her boss if she should hang up on us again. I have honestly considered calling the BBB.
We were then told to walk back to the normal taxi pickup and we were told the taxi driver had been there the whole time. An obvious lie. After 40 minutes we found the driver and on the way home she asked if she could stop at the bank. If I wasn’t so pissed I would have laughed.
Bottom line never use this cab company. They are late and then literally scream and hang up on you. I would have rather walked home.

I’ve used Tri City for trips to Logan many times. They always arrive at my home a few minutes early and take care of the luggage. Cars are not new, but service is reliable.
My elderly neighbor uses Tri-​City weekly. The drivers always helps her down the stairs, they even carry her purse, and help her into and out of the car.

My parents were picked up at there house in Peabody They were brought to Beverly Hospital. They are in there upper 80’s and I just could not drive them today and they had to go.
The driver was so courteous and attentive to my parents. I cannot thank the driver enough, as he brought them both ways and made sure they got into the house ok and when he picked them up, he was extremely helpful to their needs.
This type of service goes above and beyond!!!
I put trust into this cab service and was extremely happy and over joyed that they delivered the best possible service to my parents.
The driver was on time and extremely polite and efficient.

If only I could give this cab company 0, or better still, a minus level of stars. This cab company is staffed by the most abusive, inconsiderate troglodytes I have ever had the misfortune of encountering. They act like it is a favour (not their business) to pick you up. 7 years of using them as a cab company and I was verbally assaulted yesterday evening.
The drivers should be sacked and the dispatcher — the worst cretin of them all — should be advised that he’s not piloting planes in ‘Nam anymore. Berk.
Use any other company but this one. If you’d like to be paid to be abused, harassed, threatened and insulted, it’s probably cheaper than a prostitute, but you’re far more likely to catch some sort of festering STD from sitting on those revolting seats.
[x-​posted from my profile on Google]