To Whom It May Concern, I took my Rainbow vacuum in for repair at T & T Enterprise in Flowood, Mississippi on February 13, 2013. Mr. Daren Layton opened the door as I arrived. He was courteous and professional as he checked my Rainbow vacuum. Upon inspection it was lint and dirt built up on the rotor. He showed me how to clean it in the future to avoid further trouble. He was so accommodating and I want you to know how much I appreciate the good service. Please let Daren Layton know of my appreciation. Sincerely, Katherine W Pitts @KatWPitts