Mr. Appliance Of Pearland

I requested warranty service on my refrigerator through LG customer service on Saturday, and they arranged for the service call to be made by Mr Appliance of Pearland, and said the service call was scheduled for Monday. Mr Appliance left voice mail later Saturday confirming they had the work order. They called Monday, and said they couldn’t come out Monday, even though that was the commitment they made with LG. When she started talking about Tuesday, I asked why she couldn’t keep the original commitment. She said, and I quote, «I have a business to run», and «I have to take care of my customers first», meaning they would do an LG warranty repair only when they could find the time after they were done with their direct customers. (I’m sure LG contracts warranty repairs at a reduced rate, making it less of a money-​maker for the vendor). I canceled the repair call with Mr Appliance, and called LG. I reported what Mr Appliance said, and they set up an appointment with a different company. Maybe you’ll get good service from Mr Appliance if you call them yourself, but the «my customers first» policy is an awful way to do business.