The Reserve At Tranquility Lake Apartments

This complex is NOT military friendly! I just got medically retired and received my orders less than a week ago… my exit date is on the 25^th of may… I turned in my orders today to the front office and requested to turn my apartment over on the 1^st of June. Ranita (one of the managers) told me that I needed to keep the apartment until the 11^th of June or else I would be turned over towards collections. I explained to her I didn’t get my orders until the middle of last week and I had to ensure my HHG would be picked up in time… she told me that didn’t matter. When I told her about the soldiers and sailors act she shut me down and simply told me that I would be sent to collections and she took my orders and the paper I signed to the back… that was the end of that. I spoke to someone else (much friendlier) and asked how much it would cost to run to the 11^th and she told me 440.00…that’s absurd for me to pay for something I’m not going to be using for half a month. Not to mention I pay over 1200 a month for a 2 bed room apartment, their pool is disgusting and the gates are always broken… I mean it’s not like I pay for a gated community or anything. SMH. So I will be contacting my command to get involved in this matter as well as CG legal if need be. SO to the complex I really hope 440.00 was worth your reputation… all it takes is one negative review and it spreads like wild fire… I will be spreading the word… A LOT of military members already live here hopefully they don’t get shafted like I am.

Love this place. Amazing view on the lake from my friends balcony.

We’ve lived here for over 3 years and, for the most part, have really enjoyed it. The model we chose (I think there are 5 – 6 of various sizes/​prices) has 2 large bedrooms, overlooks the «lake», has a good sized kitchen, and almost always has a nice breeze blowing thru the patio. Moving from out of town, we looked at a few of the other apartment complexes before choosing but it was a no-​brainer after seeing this place. Also, there is never a shortage of parking spaces, which can’t be appreciated unless you’ve lived in a place where it’s an issue. The apartments came under new management last year and since then it really seems like the customer service at the main office has really improved.
After three years here, plus another seven or so elsewhere, we’re pretty tired of apartment life and will be buying a house soon, but I’d definitely recommend this place to anyone considering it.
As all renters want to know, I’ll update this review after we move out to let you know how easy or difficult it was to get our deposits back. Here’s hoping!