Craig’s Auto

My car was towed to Craig’s Auto Inc. by police order after hitting a deer in Pemberton, NJ on New Years Day. The shop recommended Fante’s for Auto body repair, but because their customer service was terrible and some of their employee’s worked for Fante’s, I decided to send my car somewhere else to avoid dealing with their potential bias. Apparently, I made the right decision. They tried to rip me off by charging me storage fees over the holiday when they told me if called the day after the accident they would waive the fees. I called, but they didn’t waive.
Instead, I decided to have the car towed to Ridge Auto Body. When Ridge arrived to tow the car, Craig’s refused to let them onto the property and demanded 40 dollars for the car’s release. The car had already been released earlier that day. Craig’s claimed that the additional charge was due to Ridge’s taking too long to pick up the vehicle. They said because Ridge took too long, they had to tow my car back into their lot and stock pile other wrecked cars in front of it, and that they would have tow all of the cars back out again to get to mine. They made this claim despite the fact that I had only released the car from their lot 3 hours earlier and despite the fact that they told me «it had to be picked up today» and that they needed at least an hour to get the car ready to be released. If they were professionals and if they were courteous they would have given me to the end of the business day to have the car removed. Or at the very least they should have called me to ask for an update. Instead, they went out of their way to screw me over. Thankfully Ridge is a much better shop than Craig’s and paid for the car to be released for me.
The three people I dealt with at Craig’s were among some of the rudest people I have ever met, and I’m convinced they will rip you off without hesitation. Avoid at all costs.