Safelite AutoGlass

So grateful that my insurance company told me about safelite after my window was broken over the weekend in Wynwood. When I called the dealership where I bought my car they told me the window would cost over $ 500 to repair but with safelite it was less than half the cost. The service was quick and painless, the only reason I gave it 4 stars was because they didn’t inform me that they come to your home to repair the glass when I called to schedule an appointment. I would definitely recommend them and use them should I ever have to suffer through a broken window again.

I dealt with safelite via my insurance for a windshield claim. It was quick and easy. The tech was very nice and kept me updated. He came right to the location of my car. Couldn’t be more convenient.

I was very hesitant to try this location based on its one and only negative review, but it was in 2011 so I gave them the benefit of the doubt. Luckily everything turned out great! I went in with the assumption that I would have to replace my whole windshield so the price did not startle me, as a matter of fact I found it to be pretty reasonable. The customer service was friendly and very helpful, everyone from the front desk to the vehicle inspector were very professional.
My 1200 appointment was kept and within an hour I was already on the road with my new windshield and new wipers. They even vacuum and wipe down all the windows, nothing spectacular but much appreciated. The waiting lobby has a TV and some complimentary coffee, but it’s rather warm in there. There isn’t anything within walking distance if you plan on waiting for your vehicle so I suggest you bring a book, iPad and a drink or snacks. Overall I am very pleased with the service even though they almost discarded my parking decal from my old window, they managed to find it and return it to me. Thanks!

I would not recommend having Safelite in Pembroke Park, FL repair your glass. I had a horrible customer experience with both Sam the manager and Enrique the installer. The installer came out to install a scratched window on my Infiniti and after working on my car for 30 minutes, he called to say he couldn’t install the glass and my drivers side car window was no longer operational (it was working fine before I called Safelite).
Sam the manager had all the excuses in the book to pass blame on to the customer. He told me his installer did not touch the car and so it could not have been their fault that my window was no longer operational.
The electronics in today’s cars are very complicated and the installer must be very careful not to damage the motor on your window and the other electronics in your door such as a mirror, the locks etc. There are often reset codes to get the electronics in your car working again such as a power window reset and additional settings for your winodws. I would never trust the Safelite Auto Glass Company with my car ever again. It doesn’t appear they have the technical skills, training or the skills to ensure your auto glass is correctly installed without causing potentially causing damage to your auto. Their employees and in this case the manager is skilled at passing you back to the dealer rather than solving the problem which in this case is getting your car back to its original condition. You would think Safelite would have a technical resource for their dealers to deal with a situation like this.
You would think they would have a common set of disclaimers regarding the window motors or other possible things that could cause a problem. During the entire sales experience, I did not hear one disclaimer. That’s not a business you would trust with your vehicle.
I spoke to Patrica in their Executive Services division and she was not much help. They appear to be experienced at placing blame back on the customer and referring you back to your dealer. This was a horrible customer experience.
Update: I spoke to both my dealer and a competitor. The competitor replaced my window and my car is now back to its original condition. I like my car and would never trust a company like Safelite Auto Glass to ever touch it again.