Enterprise Rent-A-Car

I also went during the weekend promotion and there was one gentleman behind the counter and the other guy was trying to get people into their cars. Some people were complaining but it was busy and the guys were moving fast to get everyone into their cars. It wasn’t like they were having lunch while people were waiting so I wouldn’t complain. Both guys were continuously apologizing for the wait to everyone so they weren’t inconsiderate either. The rep named Bryan handled my reservation and kept apologizing for the delay. Everything else was excellent. The car was clean, drove well and the rep gave me detailed instructions as to what to do in case of emergency. The fact that there were lots of people was beyond his control so I told him no apology necessary. The guys are professional, patient and considerate of their customers. I wouldn’t hold it against them that I went at a busy time and experienced a delay.

My last two experiences with enterprise have been the absolute worst. I would pay more on my rental not to ever deal with them again.
I waited hours to get my car with a reservation! When it was finally provided to me, the car was filthy and there was a mechanical issue. In my haste to reach my destination, I had to leave the facility, but I called and waited on hold with customer service (since the facility doesn’t take calls after 6 pm even though I didn’t receive a car until 630) my entire 45 minute commute without a resolution. After taking my midterm in Boca Raton, I called customer service once again, and was connected to emergency road side assistance. They advised I should exchange my car at the Fort Lauderdale airport as there were plenty of cars available. This is when things really went downhill.
Upon my arrival at the airport, I spoke with a manager, Ian, who advised ‘I was lied to’ by road side assistance and they didn’t have cars available, but I was looking at a lot full of cars! As a matter of fact, I was able to book a car at this location online! As I once again called customer service for a resolution, I waited on hold for 20 minutes before my phone died. I witnessed another unpleased customer change her car without a problem and questioned another manager, Tara, how her situation was any different. Tara advised that customer had an area manager call in for the change. So that’s what it takes? Tara said she would assist me shortly. So as I patiently waited, I witnessed another couple change their car due to a car accident.
So after about two hours of sitting quietly, waiting, listening to the company and personal gossip and being ignored, the office was finally clear and I asked Tara if she was now able to assist me. She replied, «Ian said he already took care of you.» Then why was I sitting here for two hours? Ian left an hour prior to go celebrate his girlfriend’s birthday, but not before I witnessed the two of them whispering about me. Tara said she assumed I was waiting for road side assistance??? They’re the ones who sent me here! As a manager, why assume and not ask me why I’m still sitting there, often times standing in front of her, waiting for some service, watching her offer others water? I began to ball out crying because this was a blatant act of disrespect; she even tried to kick me out for getting so emotional. Tara said Ian already test drove the car, etc. which was an absolute lie! She walked out the office to make a call on her cell phone, so I sat down in disbelief refusing to leave. There’s no way I was going to put my children in that car for 10+ hours road trip with a mechanical issue.
Tara finally test drove the car and asked me to join her. As she drove, Tara slammed on the brakes almost causing me to hit my head stating there’s nothing wrong with the car. At this point, I was getting numb… I’m completely shocked as to how Enterprise has treated me for the duration of 5 hours, especially since my father worked for the company for over 12 years. Finally after hours of torture, Tara switched out my car.
Upon returning my car to the Pembroke pines location days later, I found that Tara charged me 11 gallons of gas! After all she put me through, she charged me for 11 gallons when the tank only holds 10! The total was around $ 45 when I filled up the tank for no more than $ 23 at most (it was a Hyundai Accent). What a slap in the face. I kept my mouth shut about the entire ordeal until that point and explained everything to the manager. She assured me she would handle the situation with upper mgmt and removed the gas charges as a courtesy.
I would never want to go through this again, nor would I wish this on anyone. My prior experience with enterprise dragged out over 3 months because of a refund I was owed. Needless to say, I had to call corporate to get that resolved. Now that I think about it, Ian was the manager then!
As I initially stated, I’d pay more not to ever deal with this establishment again.

Great Service and Prices!

Prepare to wait ALL day for a car. I’ve made a reservation and waited almost 2 hours to get in a reserved car! Only one attendant assistng many customers… completely unacceptable for such a large company! Don’t go to this location … not efficient…

My car was being serviced a few blocks away at Jacob’s garage. They had to keep it for an extra day so they got me a rental for a day. Picked up the car, no issues at all. The problem started that when I went to return it there was a Monsoon basically falling in the parking lot. I got out of the car in a hurry and left my Sunpass Transponder behind. i remembered when i got home so I called them. Spoke to the manager «Troy» and he assured me that he would find out where it was located and get it back to me. I had to call them back every day for three days because he never had the courtesy of a return call. I ended up cancelling the Sunpass and purchasing a new one. If you cant do anything for me at least dont leave me hanging for three days and not return a call as you said you would. I’m pretty sure you realize that there are three other Enterprises in less than a two mile radius. Oh well, live and learn. Will not be returning.