Marcella’s Restaurant

This place Sucks. I have called for last hour and no one answers. They whete good 5 years ago and havent eaten there in a year and day I decide to get delivery, no answer !

Ordered a pizza online 5 hours ago and am still waiting for it! Tried calling the restaurant 7 times and no answer. My card was also charged for the pizza that I never received!

We are in a neighborhood with many excellent Italian restaurants, so we don’t get to Marcella’s that often. Therefore, we are always pleasantly surprised by our Marcella’s meals because they are better than we expect.
I just paid full price (not early bird) for an eggplant parmigiana dinner to go. Not only were the eggplant and pasta side very tasty, but the portion was large enough for my wife and I to split… and we still had enough left over for two lunch-​size servings.
My only recommendations for the kitchen: make the garlic rolls a bit larger, serve four of them with dinner (for those of us who split), and use a second lettuce variety to mix with iceberg for the salad.

I was exited to try this place but left after I walked inside. The area by the front register needs a lot of cleaning. The floors were extremely dirty, dust and dirt everywhere including inside the coolers across the register. If this is how dirty the area that’s open to the public looks I didn’t want to imagine the kitchen. It’s a cute spot and the staff was attentive for the few minutes I stayed. Someone just needs to grab a broom and mop to the front area by the register which is the first thing the customer sees please.

We have ordered delivery from this place for years.
They recently have gotten our delivery wrong a few times.
Finally, after getting the family dinner wrong, I called and spoke with owner, Mo. After explaining, the situation, not only would he not refund the money promptly, he would not promptly bring corrected order.
He offered option was to drive to his restaurant for a refund and exchange of food or take a credit for next time. Neither was acceptable to me and I insisted he return to refund cash promptly, which he did not do.
Long time customer lost for a $ 10 bill!!!

I happened upon this place a few weeks ago. I fell in love with the pizza. Especially the white pizza. I never had one that was so delicious.
I came back here today just to pick up for the kids and ended up staying to have dinner with my family. It is amazing. Yes the penne la vodka and the chicken parm was to die for. Coming from someone who lived in new york around italins and has had italian food made for me. This is in the top 5. Its quiet its family friendly ny daughter, my niece, my mom and I sat down and enjoyed the food and the service. Our waitress was so professional and fun even the kids loved her.
I highly recommend going here. Its a hidden jem

Worst place ever. We waited 1hr and 17 minutes and this place is literally WALKING distance from my house. I guess it’s our fault for not going to get it ourselves, but we figured they would deliver within a reasonable amount of time. DON’T order for delivery… as many other reviews can confirm

average food. pizza crust was dense,
staff does not speak English very well
noisy environment
hostile hot-​tempered manager
inexperienced non-​English speaking hostile hot-​tempered waitress overcharged us for our meal and kept the difference along with a very generous over-​20% tip as a massive 65% over and above what our meal actually cost as her «tip».
manager doesn’t «get it», that the staff made a mistake, and was too busy yelling at me on my birthday to realize that he could have avoided a public Unilocal review by simply saying «it was a mistake, we apologize». I didn’t want the money back, but I would not have said no to a free pizza.

I ordered a pizza today for delivery along with garlic rolls and a clam chowder soup. To say I was disappointed is an understatement. The pizza dough was undercooked and so soggy it broke apart as you grabbed a slice from the box. It didn’t taste too good either and had way to much basil. The garlic rolls were ok and the soup tasted like something out of a can. I will not be ordering from here again. The only thing that was good was the 2 liter of soda I ordered.

Best margherita pizza! Light and fresh. Love love love them!!! They do delivery too!!!

Great food, service, very professional. I love their pizza, its the best pizza in town.

This place is very unprofessional. They make you wait over an hour and a half for your food for delivery in which was supposed to arrive in 30 to 45 minutes. They don’t fix the problems and on top of that the food is cold on arrival. When I asked after waiting over an hour and half patiently for my order what their managers were gonna do about it they expected me to pay full price and pretty much said deal with it. This place will never see another dollar from me and I recommend anybody who reads this picks another restaurant

I ordered the pasta with meat sauce, chicken parmesan and it tasted horrible. it came with garlic bread which was old and ordered a side of caesar salad and instead received a house salad. Ive been a fan of this restaurant for its fresh and homemade Italian flavors but now I’m very disappointed.

I wish at these times of bad reviews that there were a zero star option. I ordered from here online at 8:15p. The estimated delivery time was supposed to be for 8:59p. Someone from this location called me TWICE and I missed the call at 8:20p. I called back and the girl over the phone was trying to confirm my development. I gave her my info and she politely said ok and hung up. At 9:17 I called because it was a little over a hour at that point. The same girl answered. I asked where the driver was and she was mumbling something. she then passed the phone to the driver who explained to me that they do not deliver to my location! We are in the same zip code! I asked why did the girl call me to verify my address and didn’t say something then! He was nice but I was pissed! DO NOT ORDER FROM HERE! Or if you do please verify your address with them. Freaking ridiculous.

I ordered a pizza at 4 in the afternoon on a Monday and received it an hour and a half later — cold. First and last time I order from this place.

I don’t go out to restaurants that much, but when I do, I like it to be consistent. Marcella’s is that. The place is usually very busy and the staff works very hard. If you are pleasant to them, they are the same to you.
I can’t understand other reviews saying otherwise about the staff, except that I have seen some very rude and scary people that the staff have to deal with and still try to be pleasant.
Okay, enough about that. The food– the portions are tremendous! We always have enough for a full meal in a doggy bag, so great value. My favorite part is the garlic rolls. Yum! These are so good that maybe that’s why I’m full by the time my meal comes.
Someone said they are skimpy on cheese. I’ve never seen that. My son-​in-​law always gets the veal parmigiana and there is loads of everything! I am partial to the fish entrees and they never disappoint. Usually dessert, tiramisu, ends up in the doggy bag too.
I will definitely be back.

Customer seevice was friendly and decent but Wheres the cheese? Tasty food but skimpy on the ingredients… As a first timer I did a quick take-​out. I ordered a medium chicken parmagian pizza. Not impressed but will go back to try other things on the menu.

Don’t bother. Stopped in to grab an order to go and got to stand around watching an entire episode of Kitchen Nightmares. I think the owner was waiting for the number to call for help at the end of the show. I should have walked out when I asked the hostess/​cashier for a take out menu and was told they did not have any. I followed up with «do you have a menu?» and I was told that there was when on the counter.
I ordered a florentine pizza and stuffed shells. The shells came out fifteen minutes before the pizza. I had to ask for the salad that came with it because the cashier forgot all about the fact that she asked me what kind of dressing I wanted. When I asked for a knife and fork for the shells and salad, the owner finally got off his rear to start looking in cupboards. I left without any utensils or napkins.
The owner’s excuse for the delay (the pizza took over 30 minutes) was that they had a lot of orders in the back. I should note that there were only two parties of six in the whole place. The big orders were for a nearby gymnastics school.
Neither shells or pizza had much flavor. Bland would be a compliment. I wish I had read the Unilocal reviews before stopping here.

We ordered 2 pizzas for the office, the driver showed up almost 2hrs late, pizza cold and soggy. When we called to find out about the order the phone went without answered two times, then they just told us the pizza was on the way.
On top of everything, the pizza was just average.
We will not be ordering from this place again

This place is so disappointing. The time it takes to receive food is shocking. I have ordered here before and I return because I like the food and deals. But my God do they take forever to deliver or serve food when dining in or getting delivery! It’s so sad but this might just be the last time I order from them. It has been two hours since we ordered, why is our food still not here?!