Sephora

Love this store and lots of friendly staff to always help. Most of the staff are never pushy about any products they recommend and it’s always great you can almost get a sample of most items in the store to try before buying the full size. Always clean and smells wonderful. Conveniently located in Pembroke gardens shopping mall and parking is great on weekdays but beware of weekends. It gets crowded both in the parking lot and inside the store.

Initial feeling once you walk in is that there’s too many people and the service is not going to be good. Was I wrong. I went to the NARS section where a representative patiently explained the difference between lip colors, foundations etc. $ 300 later I think I’m good to go! Loved it here. You missed out Ulta, I’m only going to Sephora moving forward.

Very bad customer service.
(Sephora inside jcp @pembrokes lake mall) Been going here for two years now almost everyone is nice, but today the treatment I got is terrible I will not go back to this Sephora.
Waiting to get a Black Friday beauty blender unfortunate all was sold out at the time I got there, one of the artist told me she will try to see if she can get me one but the «manager» whom know me very well also, refuse to sell me one telling me to come back mid night they will put it back out, I finally came back it’s only 40 min away from the time they will put it back out, she decline me again. Telling me I need to wait. Being very rude!

I was helped by Alex, very helpful and kind!!! I was unsure about the different brands and powder foundation vs liquid foundations. I was very pleased with my purchase

I was helped by Nexy (for shorter version of name) She was very helpful! I was a bit overwhelmed when I came into the store. I was out for a girls nite out, I looked in my makeup bag before I left & realized it has taken me decades to find out what I love as far as make up goes.
Nexy was so helpful, not pushy AT ALL. I told her my story & she showed me the mascara I mentioned & she explained to me what the store had to offer for mascara. She also told me what the store has to offer. How their point card works… so on so fourth. Oh she also told me about Kats Line of lipstick and how people are crazed over it. They’ve been out of stock of it for like a year!
Great Customer service, now, I have to save money to replace my very old make up!

I will admit, I used to frequent Sephora when I lived near the Aventura mall and before ulta came on the scene. I remembered it being packed and was a little too hip for me. Plus I liked that ulta had drugstore brands like L’Oreal and Cover Girl. But lately I’ve been disappointed with ulta and sephora carried a brand of perfume I had sampled and loved in my Birchbox. So I headed in and was pleasantly surprised with the number of employees on the floor assisting customers. Totally different vibe than ulta. One helped me locate the perfume with ease. I wandered past the sephora brand foundation and noted how many color options they had. I had literally tried on every foundation at ulta and could never find the perfect combination of color and coverage. And BOOM here comes the 10-​hour sephora brand with a huge bottle for $ 20. I tried a few times to track down someone to help me with choosing the color but they were all busy and the one I did flag down was disinterested in assisting. Even so, I am still pretty happy overall. The cashier was super friendly and told me she was wearing the same brand, and gave me a couple tips to extend the wear. All in all I’m a happy camper. The only downside is finding parking in this busy shopping plaza and it’s a bit of a trek for me to get there from where I live.

Yes Sephora can be crazy pricey, but you get what you pay for! I love this location and the one in Aventura so much. If you want quality customer service, with makeup consultants who love the art of makeup, and live for the brands, then come to a Sephora.
These two locations always has a happy and willing employee ready to give you the best advice on the products you need. I’ve bought some of my best products, and became loyal to brands I never heard before, after testing out the products they suggested. Sephora also has a badass loyalty card program. I received many goodies as a result.
Their loyalty program is way better than Ulta’s in my opinion. I say this because the points you collect every purchase made do not expire! Which you wouldn’t think is a big deal, until you come to a Sephora location (even if it’s been months or years) give them your number and all of a sudden you’re leaving the store with free face masks, lipsticks, mascaras, etc. Overall, not a place to come often if you are on a tight budget, but it’s always fun to play with new makeup and treat yourself.

What can I say… I think I might be addicted to Sephora. That being said if you haven’t been in one you are missing out. This particular one in Pembroke Gardens has a very friendly staff. This is my go to place for all my make up needs. Don’t forget to ask for what’s on special, I’ve gotten some really great deals and saved them to give as gifts.

I love all things that have to do with being a girl which is why Sephora is a mecca of just that. This store is located in the pembroke gardens
mall across from the Starbucks. They carry majority of «high end» makeup, hair, fragrance, and skin care brands. Some brands include; dry bar, bumble & bumble, anastasia beverly hills, clinique, stilla, urban decay, laura nercier, nars, makeup forever, bobby brown, estee lauder, kat von d, urban decay, too faced, glam glow, Kate somersville, pericone md, chanel etc…
The store is a pretty good size things don’t feel crammed. As soon as you walk in you will be greeted by all things beauty. The middle section has whatever sets they have for sale at the time. You will find makeup on both sides of the store. On the right side wall you will find all fragrances. On the left side wall you will find all hair related products. On the back wall you will find all skin care product.
Sephora has a membership reward system that’s free to join. You get 1 point for every $ 1 you spend. You can trade these points for different trial sized items of makeup/​skin care/​hair care. If you spend $ 350 a year you become a vib the great thing about that is that they have better kits etc you can redeem your reward points for. Their also vib rouge which I think you have to spend $ 2000 a year for. If you’re in one of these tiers of membership you get a gift on your bday and get the infamous 20% off coupon on the entire store that happens once a year in November.
The great thing about Sephora is that they have a «try me» for every single item they have in their store! Not only that but you can ask them to prepare a sample so you can try the product at home before you buy it. If that’s not enough you can always return a used product if you didn’t like it no questions asked. So you can never go wrong with Sephora!
Fortunately since I frequent this store I’m familiar with some of the sales girls so I go to specific people when I need help. Other reviewers wrote that some associates aren’t friendly and this is also true which is why I only get helped by certain people.

Don’t get me wrong, I adore Sephora and exclusively buy all my makeup, skincare and hair care there; I am a VIB Rouge member, the highest tier.
The customer service here is deplorable. No one is actually willing to help you; even when meandering through a nearly empty store, the employees act like you are harassing them when you ask for product recommendations or to do a demonstration. Let’s be clear, I was not asking for a glamour makeover. Literally, all it wanted was to try a new concealer along with my regular foundation, and was basically told that I would have to had booked an appointment. When I pushed, saying «just something for a base, not a big deal» since I went in makeup free, they told me that «we don’t do that.» Wait, you don’t make product recommendations and allow clients to try out cosmetics before buying?
Basically, love the store, hate the staff. Unless you are going in knowing exactly what you want or have makeup already on your face (they seem discriminatory in who they choose to help, tbh), go to another location.

I love coming to this store. They are very helpful and I always leave with a lot of products. I recommend this location.

First time at a «stand-​alone» Sephora store (I always visit the ones within JcPenny stores in the mall). It was great! Staff on the floor greeted you upon entering and asked if we needed help a few times. As an Interior Designer, I must say that the store was laid out great! Everything spaced well (yet packed with makeup delights!), products were easy to find, good general lighting as well as natural and task lighting for seeing the true colors of the makeup & skincare products we all love to play with and try-​on (which is something you don’t get in the poorly lit Sephora stores inside of a JcPenny, inside of a mall… hard to tell true colors)! For the first time, I saw the interactive, touch-​screen computer systems that they have, for the skincare and fragrances. I was staring at it, when a sweet lady by the name of Rosalind approached me and started telling me all about the machine and how to use it. It was incredible! You can learn so much about any product that you scan or get products suggested to you based on your particular needs entered. I loved it! She took the time to explain the entire thing to me and it is a fantastic tool. I sure am glad she approached me and showed me how to utilize it… we ended up finding the perfect eye cream for «de-​raccooning» my eyes LOL! The cashier was very pleasant and happily made a fragrance sample for me. I will be back here definitely.

Some of their staff needs to go back to customer service school where others belong at 5 star hotels. The management needs to take a magnifying glass on the staff on hand and evaluate who needs to move up and who needs to move out. It’s a clear line drawn in the sand.

Im used to the messy sobe sephoras were all the tourist are making a mess and being loud. Loved this spot, parking close by, very clean and organized and no over-​eagered employees. will be back!

One of my favorite stores to visit at the shops of pembroke! I must say though, I rather be left alone. I don’t like the associates on stalker mode creeping up on me which has happened here in the past. I usually know what I want and like to browse the aisles for cool new stuff in my own peaceful comforting and anxiety free pace… I will seek assistance if I need it.
Love the store, Love the products, love the location and love my VIB status. My points have been accumulating for years now with no expiration so I’m hoping to cash them in for something spectacular one day!
Sephora is a must if you’re a girly girl whose into anything and everything related to the beauty world!

Great location– interesting atmosphere. First experience at this locatiion meh and satisfactory. I went two days in a row so let us begin. DAY 1: I enjoy shopping at Sephora but the majority of women working were not able to assist me, they were too busy playing security in store. I purchased makeup from bare minerals but someone used it and placed it back in the packaging without it looking suspicious… which brings us to DAY 2: Exchanged used makeup found a great eyeliner with the help of the associate standing by the perfume and fell in love with the original sent of Chloe’ unfortunately, they have a limited collection of perfume in that store.

Go see Tramar King! He gave me the ultimate contouring lesson and how to do it all with just one Makeup Forever product. He knows his stuff; not really sure what I THOUGHT I was contouring before. In general, I love sephora and can spend hours in there, but I tend to lose focus of why I went in in the first place… The Staff helped me get to the root of my makeup routine problem.

Love Sephora. Unlike other Sephora stores, this one is very quiet and not busy at all. The staff are so nice and friendly. They are very helpful and knowledgable as well. It is great to come in to get skin care and makeup. I always find something cool here. Don’t forget to join their reward program for freebies.

I love shopping for make up here. The sales associates are really helpful, but the best part is that you can return anything. So if you get an item of makeup home and you realize its the wrong color or you just don’t like it, you return it, no questions asked. I love that! It eliminates that drawer full of makeup that you never wear

I am a VIB member and have been shopping at Sephora for over 4 years now. I visited this Sephora because it is closer to the resort I am staying in than the one in the Boca mall.
My experience here definitely did not meet the standards I am accustomed to receiving. I have been using Dermadoctor’s Ain’t Misbehavin for 4 years. I did not need assistance finding it. However, I did require assistance in identifying whether the Dermadoctor’s Tease zone oil control gel was a moisturizer or just for absorbing oil (because I had picked up a sample at another store in another city about 3 ½ months ago and couldn’t remember, which I figured out as soon as I returned to the resort). I have issues with oily/​acne prone skin if I use the wrong product.
I asked the sales associate if they carried it and if she knew. The sales associate said, «Dermadoctor does NOT carry anything by that name.» Wow. Seriously? The associates at this store, specifically the female who «assisted» me, really need to brush up on their product knowledge. Not only that, she was kind of rude and not very helpful at all.
So, I grabbed the moisturizer that I needed and made my purchase, then left. I will never return to this location.