Vera Cadillac of Pembroke Pines

Excellence at its best! Nelson was our salesman and he’s been adopted into our family! No pushy salesman tactics; just a real genuine guy who cares about the needs of the customers. The owner came in and
greeted us as well. So refreshing to meet such a cool person who’s full of personality and joy. The company even had a buffet of food set-​up for their customers; that we definitely took advantage of! Vera Cadillac is a jewel! Exceptional staff on every level. We learned they have the top-​rated service department in Florida! They have a wide-​range of vehicles available. We purchased a Chevy Tahoe. Nelson went over and beyond to show
every vehicle that had potential for our specific needs. He was absolutely amazing! No matter what type of
vehicle you’re looking to purchase, stop by Vera Cadillac. The experience alone will blow your mind!

I went here to shop for a new Cadillac CT6. Nick Ciriello helped me out and was very knowledgeable and helpful. The experience left me wanting one badly. I am definitely going back and asking for him when I am ready to hit the car. Thanks Nick!

I have been to many dealerships but I have to say that this is the best. Everyone there is very nice there greeting the guys that take your car but there’s one person there that is exceptional her name is Karen. She is a service writer. She is very friendly and very good at her job .I will not go to any other Cadillac dealer because of her.

I had leased my CRX from Vera several years ago and then bought it when the lease was over as I had very few miles on it. I always loved the service and continue to love it. I recently brought it in for an oil change and tire rotation. I love that I don’t have to wait around the shop all day because they can shuttle me home and pick me back up when my vehicle is ready! Everyone is really nice and courteous and rarely do I have to wait for parts. They always send me reminders when service is due and coupons in the mail for discounts on service. Mike Crato was my service writer and he was very nice. I bought my Caddy for comfort and I go to Vera for their special treatment! 5 star means 5 star!

I had been looking for a new car for several months. I am so happy that I stopped by Vera Cadillac. Nick Ciriello understood exactly what I was looking for and had me in a new car in less than three hours, even with a test drive. I had done my homework and I know I got a great deal. I had to post a review because it was really a great experience.
Thanks Nick, you have a customer for life.

I just passed by Vera Cadillac and spoke to Nick Ciriello and I have to tell you I was very impressed! He was very informative showed me every option and I really think that this has really convinced m! I love the Cadillac!

Buying a car is never easy. Well, you know what they say, «Never say never!» My experience of purchasing my Buick Cascada from Vera was not only easy, but fun. Yes, fun. Yovanny Dominguez (my sales rep) was very customer-​focused and helpful from first interaction to reaching agreement on the trade-​in value for my existing car and negotiating a purchase price on my new convertible. Fred (the service manager) made that negotiation painless and helped us both walk away feeling good about the deal. In addition, my interactions with the service department (to get an additional key programmed) showed me that I made the right choice to buy from Vera.
All car dealers suck. Well, there goes that cliché. I can’t say ‘all’ anymore.

I have been taking all my cars here for the last ten years. No more. The rental/​loaner on-​site company is poorly managed. Hate to buy a German car, but will have to in order to get a service that is equitable with the price tag of a luxury car.

Karen Englert and Ken Altman continue to impress me with the incredibly high level of customer care and attention they provide. People often claim that getting their car serviced at the dealer is too expensive. Knowing that Karen and Ken work to provide the most cost effective solution utilizing genuine GMC parts and that they stand behind their work gives me a level of confidence that keeps me coming back. I know that their number one priority is to keep my Acadia on the road and performing as close to as it was when it was new as possible. They always communicate honestly and timely which has developed a level of trust in them that keeps me a loyal customer.

I have taken my 2015 SRX in a few times to Vera and Karen Englert has helped me. She is awesome! The work I need done always gets done quickly and she is so helpful. She almost makes me feel like family :-) I will definitely keep bringing my vehicle here!

I can’t even explain the service I got from Kevin McGlynn! I Will totally come back to him over and over… His patience and politeness was on point.

This place is awesome! Karen is my service advisor and goes the extra mile to be sure my concerns are heard and resolved the first time. Plus she owns a Buick Enclave like me! The dealership is clean and the people are helpful, what more can you ask for?!

Vera Cadillac service department is the only place I will take my car. Karen is the best service advisor and has always taken care of me. The techs that work on the cars are great people who care about the cars. Never had a bad experience always smooth and helpful experiences!

I gave it some time before writing this as I’ve had my Cadillac in for service twice both with problems afterwards, the first one being minor. I brought my car in for a pretty pricey electrical repair, when the porter pulled up there was a huge gouge in the bumper pulling most of the paint off in a noticeable fashion. After talking to the service advisor and going up to the service dept manager both claim it was «a pre-​existing condition» and they were not at fault. So why write at check in no damage found? Also why is it so fresh? They offered to take care of 50% of the cost, at nearly $ 500 however why would I pay anything if its 100% their fault.
They might be charismatic with selling cars (and throughly convinced me to go with another brand) but take full pictures the date of service before it reaches their hands and ask to see the vehicle before rendering payment.

The dealership sold a used Escalade to my elderly parents which was intentionally or by neglect to remove the sign «Platinum».
Unknowingly my parents overpaid for a premium model which was presented as Platinum.
The sales person was Vinny who denied any fault and failed to have the manager Juan Ventura contact us for possible resolution of this issue.
Be careful with this dealership!!! Not all cars are what they appear.

I went to Vera like 3 years ago to look at a Yukon and the salesman was a jerk. Now I went to buy a Acadia and I met Nick. That guy is the reason why people hate car dealerships. That guy started off with some bullshit price. Then when I told him about my deal from the other dealer he changed his tune. Then I told him about my family friends coupon and he went to give me the same price as the other dealer without the coupon. Nick is a sneak and a jerk. I WILL NEVER GO THERE AGAIN FOR NOTHING.

I have nothing but good things to say about the team over at the Body Shop. They take their time to answer my questions and explain what’s going on with my car, keeping me informed at all times.

Not impressed with the service at all. Found a Cadillac CTS on their website that was quoted at one price. Alex, a sales rep., called and we discussed the car in detail. I explained I was very interested in purchasing but due to time restraints and having an infant child that I would like to get as much done on the phone before coming in. We discussed numbers, where he confirmed the online price and said we could qualify for other discounts and incentives. We also explained on the phone that we were NOT military or previous GM owners. That all being said we were still quoted the online stated price and submitted our credit application online. So far so good, until I went into the dealership…
When I got there he played the stupid car dealer game that I was hoping to avoid especially since my infant child was clearly demanding all my attention. He handed me a quote about 15,000 above what we spoke about on the phone for the exact car we talked about. The whole process was a joke. A complete «bait and switch». After I proved some things they came back with a lower price but said because I wasn’t military or previous GM owner we didn’t quality for certain things… um I had already mentioned that on the phone and now the price changes? So since they «gave me a better deal then they should» they refused to let me use the financing offers of 0% for 60 months that they were advertising. A complete scam. I finally left after my entire day was wasted and let my husband deal with the incompetence on the dealership (he was at work and the car was for him). My husband managed to work a deal out with them. Shocker, they are willing to work with a man and apologized to him and did what he asks, but they give me higher prices and harder time because I’m a woman.
As if they nightmare is over, two days later after we had purchased the car I get a call from Alex the sales rep harassing me about some thing we owe against the. We didn’t owe anything everything was already paid. However, he insulted my intelligence and acted like I was trying to play stupid with him until he realized he had called the wrong customer. I mean seriously I don’t know if this guy is incompetent or just a generally horrible person, but either way he is a representation of their dealership and I don’t know which is worse.
My suggestion is buy a different car or use another Cadillac dealership. Sawgrass Cadillac was very helpful and polite I wish we did business with them.

Well after visiting numerous dealers I ended purchasing my Denali from Vera Cadillac-​Buick-​GMC.
I really don’t like dealing with dealership and usually use an auto broker however this place is not your usual dealership.
First of all, not one person I met there was pushy or annoying.
Eddie was awesome! He showed me around and explained everything I needed to know about my new Denali.
The finance consultant, Carlos gave me a better interest rate then my credit union.
Jorge the General manager was also excellent in helping me get everything I needed to get my SUV ready by keeping me well informed during the order & delivery process.
I am really impressed by the professionalism and more importantly how friendly and nice everyone is at Vera.
I even got to meet the owner, Louis. That’s when I realized why everyone is so nice because when you work for a great owner it shows in your work and dedication which is passed on to the customers.

Let me just start by saying that for the record buying a car here was the fastest and most pleasant experience we have ever had buying car.
We were assigned Eric J as a service manager. He has went above and beyond in accommodating us whether in just a phone call with a question to general servicing or helping us with any issues. He has shown us great customer service with a friendly very proffessional attitude. My husband and I are very happy that Eric is our guy.
I would highly recommend Vera to any one looking to buy a car. They are friendly, professional and reliable. No pushy sales. Amazing service.
Thanks Eric!