Mac Shack

Very good service. My poor Macbook Pro, circa 2011, was on its last legs. I was pretty convinced that I needed to replace the hard drive, as I was constantly getting the «wheel of death», and it would only boot up in safe mode. I called around, and Mac Shack gave me the most reasonable pricing. I told Andrew that I wasn’t looking for anything crazy, just a new drive that would make it functional.
The customer service is professional, polite and very succinct. You will need to be very forthcoming with your issues, desires, and needs when it comes to your computer. Andrew is nice and good at what he does, but he’s very brief when communicating with you. We did have a slight mix up when he thought I was a different customer, and told me my computer wasn’t ready after I had received a call telling me it was done earlier in the day. We realized it when he brought out a huge monitor for me to pick up and it was double the price I was quoted! When I restated my name, he realized the mistake and all was well. Not a big deal at all, and I was happy to see that his shop obviously gets a lot of business.
Unfortunately for me, Time Machine had failed on my previous hard drive, and although they tried to recover data for me before installing my new one, I basically am starting from scratch with this new drive. He told me in the beginning that he would try and recover data, but I never heard about that again, so obviously my old drive couldn’t be recovered. Sad, but I knew that was probably the case.
I would recommend the Mac Shack to anyone that needs work done on their computer. Service was quick, efficient and affordable. And MUCH cheaper than buying a new laptop.

I stopped in to get my laptop battery replaced because apparently my computer is vintage and the Apple store won’t service it.
The service was efficient and affordable, I felt. They did have to order in the battery and I brought my computer in a week later for a pretty quick replacement.
They’ve also got some pretty good prices on a couple of refurbished machines in there also.
The guy that helped me was not very outgoing so be prepared to be very direct with what you want/​need.
I’d definitely come back for future computer issues.

Thank you so much to the mac shack for repairing my laptop on such short notice! When the staff informed me that my macbook would not be fixed before I left for school, I expressed my concern and they made my repair a top priority. I received a phone call the next morning notifying me that my macbook was fixed and ready for pick up. I could not have been happier!