Kamper City

BUYER BEWARE! Worst customer service!
I purchased a camper in July. Several things were wrong from the beginning. The DVD player does not work; they forgot to give us our screen door; they delivered the camper completely filthy; we noticed small puddles on the floor in the bathroom and living room on several occasions; the slide makes a grinding sound then it seems to «pop» into the next gear. I called and left countless messages for the Service Manager. NOW WE HAVE SEVERE WATER DAMAGE! Water is coming through the light fixtures, mold is forming on the walls. It’s a mess. When I called the owner, he told me to call my insurance company. I explained I have a warranty on the camper and I can’t seem to get the Service Manager to assist me. He didn’t even acknowledge that the Service Manager had a responsibility to call customers back. But he did say that NO warranty ever covers water and whatever damage that has been caused is due to something that I did! His comments were rude, uncalled for and completely wrong! I contacted the manufacturer. They too, were completely appalled by his responses. I will have to work with them for a resolution. Lesson learned — I will never buy a camper from Kamper City again!

Kamper City saved our vacation. We did something stupid when hooking up our travel trailer to our tow vehicle and encountered a problem on I71. We were lucky to be approaching an exit, and pulled off the highway and into the closest parking lot. I made two calls for help. Place number one was helpful, but advised us to call Kamper City because they were much closer. Kamper City advised us what we could do to try to limp the 10 miles or so to get to them. Fingers crossed, we took our time and made it to them they helped us out and charged us a very fair price. An hour after we arrived at Kamper City, we were all set, and back on the road to start our vacation. If the were closer to home, they would always be my choice for service.