STS Tire & Auto Centers

Stopped in without an appointment for an oil change. I was really impressed by their customer service. I go to STS in Princeton as well and live in between but I think this will be my «go-​to» STS. They miscommunicated the cost of my oil change which should have been about $ 50 more but they held their word and charged me the original amount they quoted. Barring any issues with how my car is driving I will be back. Waiting room is also clean, has enough magazines, etc.

Not only is this location open on a Sunday, they took my car in right away without an appointment, fixed my tire, and I was on my way in less than an hour. 5 STARS! I would give them 10 if I could because they were also very nice to work with and the waiting area is spotless!

I visited this shop first on 01/​25/​2015 after seeing positive reviews and also STS my friend recommended STS (not this store). After the car inspection by a technician, I was told over the phone that there were so many things wrong with my car. I asked them to go ahead and fix those. Total bill was around 1100+. Although i was skeptical, I was fine with this as I authorized them to fix everything.
My second visit was on 07/​30/​2015 and it was around 2 pm. I visited because my car failed NJ state inspection and I wanted to get an estimate for the codes that were mentioned by inspection agency.
I was asked to come next day early morning. Next day I was there at 8 am, I was told that they will call me with the estimates. I did not receive a call from them for the entire day, I called them back at 3 pm and they told me that they are still looking at my car.
I went back to shop at 4:30 pm when I was done for the day at work. My car was still outside and no one has touched it. At 4:45 pm, my car went it and it was out before 5:00 pm.
At 5:00 pm, I was told that there are again number of things wrong with my car and I would need a repair of 2,200+. I declined repairs and I was given the same codes which were initially there. I was handed a bill of 135.04 which included an hour of labor at 117.95 (+sales tax) which looked like a joke to me because only a single technician spent like 10 minutes on my car.
Of course, I do not like their pricing because I took my car to the dealership and it was fixed for a lesser amount.
However, this is review more about their attitude less about pricing. The lady who took my keys in morning was so rude and the gentleman who informed me about 2200+ repair in the evening was talking to me politely but as soon as I declined repairs his attitude and tone also changed.
I paid 135 for something which was already mentioned by inspection agency, all I needed was an estimate for repair.
I am sad that I spent that money, but I am happy that I took car elsewhere and don’t need to go to this shop again for any business.
Note for STS managment for this shop: I understand you are employee owned and majority of profit will go to you guys but at least learn how to treat your clients fairly and politely.

Quick, thorough and professional service, all with a friendly community feeling. Thanks!

First of all, I cannot believe I’m leaving a review for an auto center. I truly hate going to any of these places. People are usually rude and assume you have to know everything about your car. Anyway, back to STS. This place looks modern and clean; there was even a little coffee station for customers. The employees were kind and not pushy. I needed whiles alignment and oil change. It took them less then an hour to finish the job even though they were super busy. I am definitely returning to this place.

I needed my wheels balanced for my 2009 /​/​/​M3 and I was hesitant on going here as my car had «special» alloy wheels. I was reccommended by my peers to just pay the extra $$ and go to a BMW dealership. They ended up doing a great job and my car drives smooth like it should. I didn’t like that they don’t allow customers watch their cars get worked on within the shop though. This was a concern as I didn’t see them properly torque my wheels but only heard the airgun… I dont know maybe its just because im a big car guy but I have always been able to watch my car within the shop.

Can a heterosexual man fall in love with a tire distribution center? Apparently the answer is «yes». Both the Pennington and the Somerville location have always done right by me. They always quote the price before they do the work, they do the work properly and every once in a while will go the extra mile without being asked (like the day my girlfriend’s windshield wiper came dislodged in post an ice storm and it was too cold for her to pop it back on. She stopped at STS and asked Dwayne if he could help out and he did, or like the day my car was making an insufferable noise and a pebble had gotten stuck somewhere near the rotors). Kudos to both these locations for doing right by their customers. I can’t say enough nice things about these locations.