Dairy Queen

I absolutely love these people and have been a loyal customer for over 20 years. They have literally watched me grow up. I have nothing bad to say about the way they treat their customers because they have always been kind and generous to me. They don’t always have what is advertised on the tv, but they are a franchise… so i understand. Whatever i order is always up to par.

I tend to agree with Eddie’s review. An ice cream place should have low marginal costs and should allow an occasional freebie or make-​up to generate good will, which nowadays is the exception to the rule, but a customer remembers these things for better or worse, and it would not cost the location much to make amends and stay on the good side of regular customers. This location has sort of a negative vibe to it already due to its location on the northbound side of Rt 130, inaccessible to the other side of the divided highway. Yet, they bury themselves further with less than excellent service because they do not even accept coupons! If they generate the business through brand recognition, I think they owe it to a portion of their loyal customers to give back here and there. even their $ 290 «charity» change bucket amounts to an afterthought, less than $ 1 a day, much or all of it contributed by customers who don’t hold on to the very little bit of loose change that comes back from a purchase here anymore.

Been a loyal customer for 20yrs till today. Went with my 5 kids brought six items my daughter dropped one so I asked for another and she still charged me for the xtra ice cream and was upset that she had to clean up. I told her it was the last visit for me very bad customer relations just cared about the $ lost future revenue with me