Courtyard by Marriott Pensacola

Dirty, loud, and smelly. Compared to the other Marriott establishment (specifically Courtyard, for this review), this is by far the worst. The room smelled of cigarette, the carpet is dirty, the toilet was not working properly (chain link keeps falling off), and to top it off the AC is humming extremely loud. After a long day of traveling, a loud AC is definitely what I NEED! I asked the front if it’s normal, response «Yes, just as long as it’s cooling the room!» Thank you Courtyard Pensacola!

After leaving another establishment due to the presence of bed bugs, I arrived at this Courtyard around midnight. Exhausted, I was greeted by the hospitality manager himself (who just happened to be off duty at that time). He offered me a discounted rate for the night, and was incredibly accommodating.
The rooms are great. The TV is HD, the bathrooms spotless and the décor modern. I guess one thing to note is that the beds aren’t particularly comfortable. But then again I am used to a memory foam tempurpedic mattress at home. However, it’s never stopped me from feeling comfortable or losing much sleep. The lighting is a bit odd, with various lamps around the room, but in a way it’s interesting and adds to the décor.
Microwave and relatively large mini fridge. Great staff, clean place, can’t go wrong here!

My how I enjoyed my stay at this facility.
Reasons why:
–ease of locating (just .5 miles from the I10)
–great location (centrally located to a mall & lots of other familiar retail establishments)
–friendly staff (greeted with a smile & concern for my needs)
–price (quite reasonable considering this was booked at the last minute)
–amenities (the HOT TUB, the pool, the ice machine, the lounge area, availability of free breakfast & free managers dinner, happy hour, a «snack shop» of sorts).
Additionally, the spacious, modernly decorated room was quite appealing to me & I loved the balcony (although it only overlooked the parking lot & I was on the 1^st floor).
Being a part of their Elite program afforded me a free item of choice upon checking in, how cool.
This was a great stay & I’ll remember to return when I’m traveling.

Das Courtyard ist für seine Klasse der 3 Sterne Hotels ein ausgezeichnetes Hotel! Zwar etwas ausserhalb gelegen, aber wer mit dem Auto unterwegs ist dem kann das egal sein.
Die Mitarbeiter an der Rezeption waren immer enorm freundlich und hilfsbereit. Kein vergleich zu anderen amerikanischen Hotels bei denen ich schon war.
Ich weiss nicht wie neu das Gebäude ist, es macht jedoch einen sehr gepflegten und sauberen Eindruck. Das gilt auch für das Zimmer welches mit Bett, Schreibtisch und Sofa ausgerüstet war. Auch ein Balkon hatten wir.
Das Bett und die Kissen waren etwas vom bequemsten was wir je in einem Hotel hatten. Garantiert das beste in einem 3 Sterne Hotel.
Das Wi-​Fi war schnell, hat problemlos funktioniert und man benötigt kein Passwort oder Benutzername — vorbildlich!
Das Fitnessstudio ist mit zwei modernen Ausdauergeräten ausgestattet welche super waren. Leider fehlen Geräte für Kraft — da gab’s nur Freihanteln.
Neben der Rezeption befindet sich ein Bistro welches Starbucks Kaffe braut — ausgezeichnet! Auch Frühstück oder Abendessen kriegt man da. Uns hat’s sehr gut geschmeckt.

I only knock off two stars because the carpet in our room was stained… very noticeable. Should redo carpet really soon. And there was a hair brush with hairs in it next to the bed on the floor. Housekeepers, ugh. But I ALWAYS bring my own disinfectant and cleaning supply with me when traveling. I never trust someone to clean thoroughly who has 20 other room to clean. Anyway…
Other than that, customer service was great, indoor pool, accessible to interstate, and hotel is overall nice. The beds are sooooo comfortable!!! There is a fridge and microwave in each room. TV could be upgraded. I would stay here again if there aren’t any rooms left on the beach.

Compared to what I’ve come to expect from Courtyards, this one is subpar. Looks like the hotel was recently renovated; new carpets, fresh paint, but the renovations didn’t hide it’s tiredness. The rooms were small. The desk small, chipped and beaten upon much like all the other furniture in the room, and the TV was inexpensive and could not display accurately the digital signal it was receiving (pixilation).
On the other hand, the staff was very friendly, rooms were clean and the beds comfortable.

When judged against most other hotels in Pensacola, this place is tops for value and quality. The problem is with the general Pensacola market.
With that note out of the way, I’ll say the staff is wonderful and the indoor pool is a nice touch. Location is central (next to the mall) but utilitarian otherwise.
As for negatives, I never quite figured out the hours of the café and the price was a bit on the high side (for what you get) but if needed I’d definitely stay here again.

Best experience since we started our vacation. The staff made our stay a real pleasure and our room was 5 stars. Highly recommend this establishment to anyone.

Second time here.
I was met by Rochelle when I walked through the front doors.
What a wonderful person.
She was extremely friendly and made me feel especially welcome.
As for the room. Clean and fresh as I expected!
Thanks.