Pen Air Federal Credit Union

This is by far my favorite branch. Excellent service every time. I almost always go here whether it’s a phone call, drive thru visit, or I walk in.
I’m not a huge fan of the new branch on Palafox though and would much rather go to the Gregory Street branch. The teller machines at the new branch are awkward and I’d much rather speak to someone face to face. There is much less confusion that way. The teller broke down the bills differently than what I had asked but the machines are a hassle to deal with so I just told her it was fine. She was nice enough about it, but if she had been standing in front of me, it could have been easily fixed. It is awkward that you have to speak in such a loud tone for them to hear you, that it echos and everyone in the building can hear you. There is a bright light that shines on your face so that the teller can see you clearly to verify who you are… which is helpful that Pen Air is concerned with security but the light is very uncomfortable on your eyes. I applaud Pen Air for being at the forefront of technological advances, but I would much rather have a personable experience with the Pen Air family. I will continue to frequent my favorite branch on Gregory (and the Pace branch too!) and avoid the Palafox branch even though it is more conveniently located.

Marissa, the manager, is great. Very easy to talk to and helpful with our financial needs. She gets a five.
The building could use some strong TLC. It’s pretty dirty and falling apart. The buildings appearance and location get a one.