Pensacola Auto Depot

Just like many people, I moved to Pensacola without a vehicle and went straight to Craigslist. Found what I had thought was a nice looking vehicle for a killer price and when I got home… The vehicle started having one problem after another. After a few months, I found myself putting more than $ 5k into the car I bought off of a Craigslist dealer (which was nowhere to be found). I was referred to Pensacola Auto Depot through my boss and told to speak with Steve. I went in and Steve introduced me to Jake who treated me right and provided me with all of the info I needed. I decided that everything felt right here, and I spoke to Jason (financing manager) about an auto loan. I don’t think nice met someone that has gone so out of their way to try and help another person. Jason treated me right, helped me as much as he could as was able to provide me with the loan I needed in order to make the purchase. I’m so happy I came here and would recommend these guys to anyone in town! It’s just too bad that people don’t feel the need to write positive reviews anymore… Otherwise this place would be SLAMMED with customers.

words cannot describe how much I love this dealership! it started out rocky, but I will never buy from any other used dealership!
I was car shopping online and ran across pensacola auto depot. I was looking a lot of «buy here pay here» lots because I don’t have much credit, and what I do have is bad. but when I looked online it stated that they have a 100% guaranteed approval rate, so I thought I would give it a shot. I looked online at the inventory and found a 2008 Honda Civic that I liked. I called and asked about it and how everything worked (I live about an hour and a half away so I didn’t want to waste a trip up there just in case I didn’t get approved.) they told me to fill out a credit application online and they would call me back with further information. I first spoke with Garrett, who said I got approved. I was in shock at first because I literally have horrible credit (student loans in default and credit card in collections).
it was Saturday afternoon before i officially got approved, so the dealership would’ve been closed by the time I got there (and they’re closed on Sunday). so monday rolls around and I get my brother to drive me to the dealership, since I don’t have a car obviously lol. when I get there, I noticed the lot was small, and I didn’t see the civic that I saw online. I get out and I’m greeted by Garrett, he asks how he can help us. I tell him I’m the one who got approved for the 08 civic. he looks around the lot and doesn’t see it, so he asks us to wait a moment. he goes back inside and while we’re waiting we take a look at the inventory they have. he comes back outside and says that the manager took the civic to the auction that morning and to come back if the car doesn’t sell. ARE YOU KIDDING ME?! I got PRE APPROVED and drove an hour and a half and you’re telling me you don’t have the car?! I was livid. my brother and I got in the car and left, but after contemplating awhile I decided to call them and demand why they would do that knowing they had someone interested in the car. after a very heated conversation (I was very rude and irritated) with the manager, he said he would try his best to get me approved for something else. I had already wasted a trip and going home empty handed, so I agreed with little hope of getting approved for something else.
the next day, i received a call from Jake (not from State Farm lol) saying I got approved for a 2011 Chevy Cruze. I was in shock! i never would’ve thought I would get approved for a 2011 cruze with the credit/​income I have. I told him that I would be there in about an hour and that day I drove off in a nicer car than what I originally applied for! Jake made the car buying experience so easy and friendly, and he never pressured me into buying something I didn’t want (like most salespeople do).
I’ve had my cruze for about 4 months now and I’ve yet to have any issues with it. I also love that they give you a carfax report on all of the cars, without even having to ask for it.
i will definitely buy my next car from this dealership. they went above and beyond to not only make it right, but to get me in a car that I absolutely love!