The Bridal Loft

I cannot rave enough about this place !! Brandi is the best consultant and is so patient ! I was completely clueless about wedding dresses, styles, fits, etc. Brandi walked me through it all and explained every detail. She asked me wedding details to ensure the dress was perfect with the occasion. This store is the definition of professional and friendly. So thankful I had them to select my dress. It’s so perfect and I cannot wait to wear it on our big day. Thanks so much Brandi !!

Brandi and Brenda at the Bridal Loft made me feel so welcome and really took the time to help me find the perfect dress! I probably tried on my dress on three or four different occasions before buying it and they were so accommodating! Brandi was an amazing consultant and was one of the the main reasons I went with a dress from The Bridal Loft!

When I was searching for a bridal store, everyone recommended The Bridal Loft. They have won Best of the Bay and Best of the Coast! So, I had to make an appointment. From the moment I stepped in to leaving, I was in love! Mrs. Brenda and Brandi were so helpful and had amazing customer service! Brandi showed me around the store and suggested to me some dresses I would like. The very first dress I tried on was my dress! I tried on a few more but I was eyeing the first one. Both Brandi and Mrs. Brenda gave their opinions about which dress I tried on, which I love honesty! For any brides in the Gulf Coast, I highly recommend this place! Yes, it is a small store but think about this, you won’t be overwhelmed!

What a disappointing experience from start to finish.
I was in town for the holidays and looking forward to wedding dress shopping for the first time with my family. My Mom and I stopped by The Bridal Loft to check it out. Brenda, the owner, was pleasant and seemed really helpful so we happily made an appointment to return with my Dad.
My appointment was the very first appointment for when they opened. However, I quickly realized that there was going to be no one-​on-​one attention when I arrived and 2 other appointments were happening. This is not a big shop so it was quite crowded with 3 brides and their families.
Brenda let us know we would have another consultant and let us walk around. Our consultant didn’t come over to us for another 10 – 15 minutes. Fine. Finally when she did she came over and said, just pick dresses you like and let me know when you are ready. Ok? I had no idea what to do! I picked a few and finally flagged her down off her phone to let her know kind of what I was interested in to see if she could help me find something similar. She picked several dresses that didn’t seem to match anything I had asked for but I figured I would go with it. At no point did she ask me my budget, my size or what kind of wedding I would be having.
She threw the dress in the room and left. I was stuck in a tiny dressing room to get those giant wedding dresses on by myself. Seriously?! I finally had to get my Mom to flag her down, yet again off of her phone, to help me clip the dress. She clipped it and then left again. When I came out there were other brides on the pedestals so I just stood off to the side. My parents were kind of placed in a corner. This was not the experience we had hoped for.
I should note that they had a pair of white heels in the dressing room to try on with your dress. These shoes were so dirty that they were almost grey. It was disgusting and I would never put my foot in one of those.
I decided to try on a few dresses only to notice that the consultant had picked dresses that were about 4 sizes too small, completely out of my budget and not anything like I described. Thanks for wasting my time lady.
I started to get upset so I told my Mom I wanted to pack up and go. I was feeling ignored and uncomfortable. My parents mentioned to Brenda that I was upset and this was turning into a horrible experience and all she did was come over to the dresssing room, open the door while I was in mid-​change and say «Sorry you aren’t having fun» and then walked away leaving the door wide open. Nothing else. No «how can we fix this?». Nada.
I would NEVER EVER recommend that someone visit this store. The service is horrible. The experience was not even remotely fun. I know it all sounds trivial and silly, but shopping for a wedding dress is supposed to be a fun event for the bride. This was anything but that! I’m so glad that I had an appointment before this one to know how it was supposed to go and another after to wipe the awful experience away.

I think the actual name of the shop is The Bridal Loft but this place was a pleasure to deal with. The owner, Brenda is so sweet and is just genuinely excited to help you find your dream dress. This was the first place I went to during my dress shopping excursion and ended up going back to purchase the first dress I ever tried on. The service at the 10 plus stores I went to ranging from NYC to New Orleans just didn’t compare. The employees of the store are young women who are just genuinely into fashion and u can tell they love working for Brenda. Hands Down this place is the best and most high-​end Bridal Salon in the Pensacola area and the best and most welcoming I’ve ever experienced. 5 stars!