Back Store

After 3 weeks of having our bed, one of the wooden beams in the box spring cracked. I explained the issue to the owner and he said he would ‘call me right back’. After waiting 2 days without a call, I started phoning the store only to talk to a very rude book keeper who explained there was nothing she could do. After numerous calls to reach the owner I politely expressed my frustration with the lack of communication and poor customer service. The owner promptly said ‘well in that case you can keep your broken box spring’ and hung up. My fiancé went to the store in person due to the fact they stopped taking our calls and the owner denied hanging up and described me as a screaming hysterical woman. I called this business while I was at work using a hushed voice. He proceeded to tell my fiancé that an exchange had already been scheduled 2 days ago unbeknownst to us. Unbelievably rude customer service!