Bob Lindsay Honda of Peoria

Took my 1999 Honda CRV in for service. I dealt with Service Advisor Randi Smith who was outstanding. She was up front about the pricing and at NO TIME at all did I feel pressured to things being fixed. My Service Technician’s name was Jason, and he had that 99 CRV running like it was brand new. Randi kept in constant contact with me, and I truly had an outstanding experience with her and their Service Dept. and will keep going back. I will now also be buying a new Honda CRV here when I am ready.

Nice new lobby and super friendly people. Don’t let them fool you– they’re not your friends. And that lobby didn’t pay for itself. I brought my Honda in for a repair estimate on a burned out clutch. Online estimates for this repair are $ 600 – 900. They quoted me $ 1800. What?! Then, when I said I would have to take some time to figure out how to pay for that insane quote, they charged me a $ 50 service charge (to tell me what I already knew was wrong with my car).
The bottom line is this– if you’re no longer under warranty, there is no reason to go to the dealership for service/​repair. Go elsewhere. Support a local mechanic or do it yourself…

Purchased a used 2008 Accord. Completed the deal over email. Drive to view the car and it was as described for the most part. Larry Cook was great to work with. They (not Larry) pushed the extended warranty too much but I can say no easily. Overall, good experience; wish the dealer near me was as good!

I took a test drive with Kirk and it was easily the best test drive I’ve ever had. He wasn’t pushy or cheesy and he made feel feel right at home. The drive was fun and he really knew his stuff. We got back to the dealership and I had to be somewhere, and he let me go without being a jackass about it. He was patient as it took me a month before I could get back in, but Once we went over the numbers, we decided it might not be the best time to trade my car in. I couldn’t believe that a dealership would let me walk away like that without taking my keys hostage and tying me up I’m a dark room until I bought a car. They really earned my trust and gave it to me straight. In the future ill definitely be back. Ask for Kirk. He knows what’s up.

I tend to be leery around any and all mechanics. Maybe it is because I am a woman, but I always feel like they’re out to rob my firstborn of their college savings… they can sense I don’t know much about cars and see dollar signs shining over my head, as they charge this sucker for repairs that are really not necessary.
I had to have some minor work done to my car to find out the cause of a pesky SRS light (nothing says «comfort» like wondering if you’re airbags will deploy when you really need them — eek!) My husband and I decided to take my Honda do the dealership, and I couldn’t be happier.
Not only did they fix my SRS issue (and for a reasonable price, I might add), but their customer service was impeccable. While standing in the shop sans hubby, I actually felt… comfortable…hold on — did I just say that? I must be sick or something. But it’s true. They were nice! And they didn’t make me feel like an idiot for not knowing much about cars. They even answered my questions — go figure!
Plus, they offered me coffee when I first arrived, gave me a free shuttle ride down to my job (the driver was very friendly and grandfatherly), and even washed my car! I was so confused to see my car sparkling when I picked it up. I know I keep my car clean, but it was cleaner than it was when I left it. Now that’s some customer service!