Compass Bank

Well things have gotten much better. I have come to like the employees and have had no issues with my account.

I made the mistake of opening a personal checking account with compass Bank within just two months I was already seeing fraudulent charges to my account. Although the account had a slightly negative balance due to the fraudulent transactions they froze the account and opened an investigation when I went to follow up on the status of it a few weeks later they told me that the account was closed and sent to collections because it sat with the past due amount for so long.
When bringing this up to the general and eventually regional manager, I was treated more like a criminal than a customer. they put me on ChexSystems and now I have not been able to open an account at many other good banks for YEARS due to their oversight and lack of concern for the well-​being of their clients.
The best part about compass Bank is that you can stop by by and use their toilet for free, But I don’t recommend it because they’re not worth a crap.

Worst service ever… do you have ALL DAY… new teller each time I go… the manager in her office on the phone «every time»…with the door closed… is she aware of her customers at all? The first year they opened was great, now it seems as if they wish we would all bank on line instead of going in… sorry, I like going in, but will go to Bell and Grand instead… chao bambina!!!

i was making a deposit and customer service assistance manager was assisting me. it took her literally 20 mins to make the deposit! seriously? then i got a cashier check from her, and later i found out she printed the wrong name. so i had to return to compass bank to get another cashier check. she just ruined my day and time! can’t this bank hire someone more efficient? i mean how hard is it to type in the name and make simple deposit?

I left Chase Bank and switched to Compass last year. I don’t recommend either and will probably be going to Wells Fargo. I rely on on-​line banking. If you do too then DON’T BANK HERE. The balances are never right, they do not deduct your pending bill pays from your balance, the web site is rarely working on the weekends when it is needed most, and for the past three weeks, the transfer function has not worked. When you send notes to their customer service, they send generic replies, if they even reply as well. The customer service sucks and you have limited access to your funds because of poor web site maintenance. Anyway, I’m in the process of moving accounts to Wells Fargo. They advised I wouldn’t be seeing these problems.