Enclave At Arrowhead

This was my first apartment I ever rented in Arizona. I couldn’t have been happier with my choice. The office staff was always courteous and knew my name before I had to introduce myself! The grounds were very well kept and maintenance was super responsive. I only moved because I was able to afford to buy a house. Otherwise I would still be there!!!

Absolutely the worst company — I have ever dealt with.
1. We applied to become a resident, they could not give an approval for my application because my co-​applicant had a freeze on their credit reports. We paid the $ 70 in credit check fees — fine.
2. They illegally withdrew money from our bank account without authorization — nor did we sign anything like a cover sheet. $ 150 for the holding deposit — but they couldn’t even get an approval for our application? WHY?! Called our bank — they found that it was unauthorized and they charged it back.
3. 2 months later, we get a credit alert saying that a company called FCO (their collections agency) checked our credit. We called and they stated that we owe Enclave $ 330 — $ 150 for the holding deposit that our bank charged back plus other fees.
4. I emailed their executive company, filed a BBB Report at the offices in Colorado, sent certified mail to both Enclave and the collection agency and filed a Attorney General complaint. Demanding to supply proof that I authorized Enclave to withdraw my bank account.
5. Their regional manager Carole called, wanted a recap of the what happened — and still stated she is not able to help. WTF did you call for?! What is funny how, she stated that Enclave tried many times via mail and email to collect the debt before the sending it off to the collection agency (which they didn’t) — and after being served by certified mail, Enclave magically found my email to communicate with me.
6. Several emails have been sent back in fourth with Candice MacDonald, the person who got into this mess in the beginning — and would not take ownership of what she did.
This company is a joke, and how they handled my situation. Candice kept blowing me off — and did not give a damn. She would just redirect me to FCO and would not take ownership.
I honestly hope she gets fired for doing something illegal like this —
Even though I got the situation fixed on my own after threaten legal action.
Save yourself! I could only image how messed up they treat their residents.

These apartments are now called enclave at arrowhead. The management is great and very attentive, same as the maintenance team. Love the location!!!