Gold’s Gym

Wow. Shady business practices all here. After leaving, I moved to another location and cancelled of course. 2 months later, I get a call from a debt collector and they ask for 200 bucks for cancellation fees. Knowing that I moved, they still sent letters and added on late fees because the letters went nowhere.
Great job in fleecing people for your 9.99 a month deal and then turning around and screwing you over when you leave.
STAY AWAY FROM THIS SHADY BUSINESS.

I’ve been working out in Golds gym for EVER! In NJ… TX…and AZ It’s the ONLY gym on earth. The staff is too young and very inexperienced. If your serious about YOUR workouts? GOLDS IS THE GYM. Now put that bag of chips down and get your GOLD membership! WAIT WHAT??? lol

I just signed up to be a member… Canceling it. The wifi is horrible at this gym. It’s either I pay an additional to use the wifi OR check in on Facebook?! Not worth it.

In town from LA (home of the uppity gyms). I had to find a place to get a day pass so I could run my required 14 miles for marathon training. Needless to say, I went to this Gold’s. Wow!
Clean. Spacious. Helpful, courteous, knowledgeable employees. A very cool refreshment area that is fully automated.
Impressed! Next time I’m in AZ I’ll be back!!!

So many pieces of equipment are always broken or needing repair. I know gyms always go through wear and tear but they have 1 flat bench to work out on. 2 pieces of leg curl equipment is broken. Multiple pieces of benches and seats are broken by the dumbell rack. Not good for business when it feels like half the equipment is under repair…

Dumbbells everywhere. Not labeled. Smells a lil funky. It is a nice gym but just not maintained very well.

I have sent a lengthy email to the President of Gold’s gym, Aaron Watkins about my frustrations.. .
TERRIBLE!!! I have absolutely had it with this gym!
First the trainer gets into it with me on the gym floor after he takes the weights off of my bench press to re-​rack them as I’m using them, and tells me that I’m going to be out of there because it’s «his house».
Secondly, I hear that the morning child care lady is dragging my 1 year old across the floor. I try to ask Ryan (the «assistant» manager) to pull the video for it and he says he is not sure if he can.
Third, someone takes my things from the locker room and moves them, obviously playing games and I mention to Ryan that I’m over all not happy because I’m in a bad mood already about someone moving my personal property and he lectures me about not leaving my things unattended in the locker room. My point was that I’m already upset because of the quality of people that attend the gym. It’s not the appropriate time to lecture a paying member with a (platinum membership of all things).
I am frustrated with him interrupting me to lecture me so I tell him to cancel my membership and he reply’s happily, «absolutely! just call 1−800−…».
I wont even mention the promises that they made to me when we first signed up or the useless sales girl that showed us around as if she wanted to be anywhere else but at the gym.
They so very obviously do not care one bit about their members. Like someone else said, I really wish I could give them 0 stars. AVOID AT ALL COSTS.
*24 hour fitness member for 10 years and I’ll never go to another golds gym again.

I’ve been going to golds gym for 3 maybe 4 years when I first started it wasn’t so packed but if you stay away during the peak hours like 5 to 630 it’s not that bad I go at 10 am and 7pm so I miss the crowds most people can’t. If you want a gym to just mess around at go to la fitness I’m sure they have plenty of room for you. If you want to train with heavy weight and build actual muscle go to golds

This is a great gym if you really want to train. It’s inexpensive and there is enough equipment that even during the busiest times you can still get in a killer workout. If your thinking of getting personal training the trainers there are excellent. The head trainer TJ will usually workout with you for the first session and pair you up with a trainer. Whoever you get all of the trainers there are GREAT!
Sean, who is my trainer, has helped me make some serious gains in the past 6 months after I had leveled out and was not making any working out on my own. With his help I have perfected my form, substantially increased the weight I can lift and have improved my definition.
As far as the contracts… they are pretty easy to understand not sure why anyone would have so many problems. As far as customer service goes I had a problem where my bank had issued me a new card because it had been compromised. Because of it my payment did not go through and I was charged a late fee. I explained the problem and gave them the new card number and they happily reversed the fee. So I’d say their customer service is pretty good.
Also, the locker room and the facility is clean and for you parents they even have daycare. As part of the membership they also have numerous classes that are available.
Don’t be intimidated away by the negative experience of a few people. It’s a great gym to accomplish your goals whatever they are. Go see Sean, TJ and the rest of the crew if you want to get it done.

I came to this gym on a guest pass today with my friend. We were working out together going set for set (we had multiple witnesses too) and the Fitness Manager TJ came up to us and kicked us out! He said I was «training» my friend. I don’t see how two friends working out together, going set for set, where one person is helping to correct the form of their friend between sets, is considered training! TJ needs to get a clue! I was going to join today and get a membership but the way I was treated means I will NEVER come back to this Golds! TJ was beyond rude, and then when I spoke to the Club Manager, he apologized for TJ’s behavior and said «That’s just how TJ is.» Um? If you know one of your managers is rude, maybe you should try to correct his behavior… Just a thought! I do NOT recommend this gym!!!
Now that I think about it, maybe it’s because we are gay. TJ did seem like the kind of guy who might be homophobic.

First off the annual fee isn’t mentioned anywhere on the online part. They lure you in with the price. Now the machines there are okay, but not great. More than half the machines cannot read the heart rate correctly or has a problem. Which isn’t a problem really. Where the cherry is put on top of a crap sundae is the other people working out. I’m almost scared to even go in the weights section, but I’m fine I am there for cardio. You have the girls cruising, guys cruising which isn’t a surprise. But what creeped me out was using the showers. I didn’t have a phone or wallet stolen, but someone did take off with my underwear, that I had just worked out and sweated in. Yes, gross and creepy.
I had a problem with parking my scooter there. Someone actually was angry enough to move it themselves. Surprisingly, the parking is the reason I won’t be coming back and I suggest anyone reading to look at another gym.
I’ve also heard bad things about the day care from passing conversation, just mentioning.

Called to this location to inquire about new membership pricing, was told by Danielle they had a special of $ 1 down, $ 9.95 per month and a annual fee of $ 39 due the following month, I told her I would be in either yesterday or today to take a look around, got there today was told the $ 9.95 special ended yesterday and now the price was $ 10 down and $ 14.95 per month… I inquired as to why hadn’t she told me yesterday was the last day to sign up for that deal… no answer just a sorry… I decided to leave without signing up for membership.
Went home and waited an hour and called… spoke with Danielle AGAIN under a alias to inquire about new member specials… guess what? The special is now $ 1.00 down and $ 9.95 per month… funny how an hour earlier Danielle stated the deal had expired yesterday.
Save your time and money on these shiesty folks over here. My next stop will be 24 Hour fitness

Ever since I pulled my hip and cannot do zumba as often as I used to… I decided to get a gym membership to get in my cardio and to lift weights as my dr said. Golds is right down the street from work so I decided to pop in and check it out. The staff and management were super nice that after I was shown around (not that its a huge place) I decided to sign up for a membership. $ 15.99 month and a one time annual fee… plus a day care with a $ 2 drop in fee… you can’t beat that.
I have acutally enjoyed wprking out and coming to the gym the I decided to sign up with a personal trainer which was the best idea ever! Not pretentious like other trainers I’ve dealt with.
Yes you have your typical fake boobed girl who is in full makeup with their hair done and super juiced looking dude lifting weights… its gold gym for crying out loud but if you come at the right time of day… you don’t have to deal with any of that.
I would give it 5 stars if the day care was open later on the weekends but other than that… I dig this place.

This is a great gym for getting some weights and cardio in quick and getting back to my day. The classes are so-​so but that’s not why I signed up. The only bad thing about this place is the horrendous parking situation, but I’ve started working out in the morning before work instead and that situation does not exist at 5am. :-)
I pay $ 17 a month which is great compared to the $ 35 I was paying at LA Fitness! Even with the annual fee, it works out to be much less overall. I’m not sure what other reviews are referring to as far as «maintenance fees». I have not experienced this and have been a member for a year now.
I used to belong to Golds Gym in ABQ as well and people, if you are looking for all the bells and whistles, this has never been that kind of place. People here seem to be much more serious about their workout than at other gyms, and I like that. Get in, get out.

The good:
Pay as you go.
Affordable plans. 2 of us costs $ 20/​month. There is an additional yearly maintenance fee but the price is still far lower than other gyms.
Plenty of machines if you want get in, work out, and get home.
Wi Fi connection if you want to stream some music for your workout.
Free classes. Workout room for women if you want some privacy.
Friendly staff and sales staff didn’t seem overly pushy.
Occasional free samples of products.
Next door to a great Chiro!
Across the street from Sprouts if I want to grocery shop and workout in 1 trip.
The meh:
Gym towels are $ 1. So make sure you bring your own. You are required to have a towel.
Guest signup page feels pretty intrusive to me. They ask for more info than I really want to write on a document that dozens of people will see. They also now require guests to handover ID. We haven’t had an issues with that but I can see people being uncomfortable.
There are plenty of weight lifting machines but maintenance seems pretty slow when something breaks down. I’d recommend getting to know multiple machines.
When it is busy, getting weight machines can be hard at times. It isn’t as bad as other gyms but can be frustrating when people are claiming 2 – 3 machines at the same time instead of just cycling through whatever is free.
The bad:
The parking. It is a nightmare. This really isn’t their fault but just be aware of that.
Prices. Prices are fair. But if they run a special later, be prepared to not be able to take advantage of it. My uncle was a long time member when he was visiting the chiro and PTs often to deal with knee problems. He’d go workout as part of his PT. The problem? His old price was $ 40/​month. When they started offering the $ 10/​month and month to month pricing, he asked about changing over. They wanted to charge him $ 200 to change to the new plans. That does not seem like a good way to reward your loyal customers. We never had any issues but it is something to be aware of for new members.
Overall I feel the good outweighs the bad. I just want to go with my wife, do 15−30min of aerobic, and use 6 – 10 weight machines and get home. This seems like a great place for that. If you want anything more guided, there may be better places. But that is not what I was looking for.

We’ve been members here for a while with no major complaints but I’d say this place is pretty average. The maintenance on the machines could be better– seems like something is always malfunctioning on one machine or another. Despite signs everywhere about using towels and not leaving gym bags on the floor people ignore both of those rules.
We’ve never had any issues with the billing and they were always willing to give me a printed statement when I needed one for work. Price is decent and even at peak times machines are usually available. Parking could be better but that isn’t really their fault. The front desk staff says hi if they aren’t busy chatting or whatnot, but I don’t really need to socialize at the gym anyways so that isn’t a huge issue. For a gym where I can do my thing and get out this does the trick.

I think you get what you pay for with this gym. I signed up online for the 19.95 plan. I loved the online process and the very straight forward pricing.
When I arrived at the gym the girl at the desk was extremely rude. She literally said less than 5 words to me. She didn’t even greet me. She just said «ID». Then handed me my card and said «Go in». That was it. I had never been to the gym before and she didn’t offer a tour or the fitness assessment they offer with the membership. I also never had a chance to ask any questions. I still am wondering about the childcare, but I guess I will have to go figure that out on my own.
The equipment was all good though and I love the classes I have attended thus far. They have all you need in a gym and at a very fair price. Overall, I am happy with them, but because of rude staff members, they get 3 stars.

The gym facilties are adequate and very clean and the classes are good. I would give Gold’s Gym a 5 star rating if it wasn’t for the billing practices.
My husband and I signed up almost 2 years ago and at the time were signed in to a 2 year contract paying around $ 17 a month as our big corporate discount. Since that time Gold’s has offered a $ 9 month to month membership as long as you don’t participate in classes which we don’t. I called to see what we would need to do to switch to the reduced program and was told that we would not be able to until our original contract was up and then we would each need to pay $ 100 to reduce to the lower $ 9 month to month membership.
As a customer it feels like you are being punished for being loyal and signing up before the other month to month members. It seems to me that if I was willing to sign up for 2 years knowing I would have to pay every month that I was in for the long haul which may not be the case with your newbie month to monther’s. I personally do not feel members should be penalized if they signed up before Gold’s offered this new membership. I am a good customer and was considering signing up for personal training until I realized this company’s billing policies. Now I don’t want to hand over another penny over what I am obligated to pay and I will likely move over to YouFit or LA Fitness in the few short months when my contract is up.

Well Blaine… you should teach your educated staff not to tell new customers that if they upgrade to $ 19.99 plan that there’s no annual fee!!! Oh do I see a review that your efficient staff charged someone else’s fee on their account. Yeah your staff are soooooo on the ball!!! You have such great customer service skills. I can’t understand why someone would write a review on how rude your staff are when you set SUCH A GREAT EXAMPLE!!!
BEWARE!!! All the good reviews are lies!!! There’s a reason why the membership is only $ 9.99. The place is a dump and don’t be surprise when you get billed with their hidden fees. Don’t bother talking to the manager because he has the check-​in girl doing the new registrations when she is obviously not qualified. She doesn’t even know what’s on these contracts and she was using someone else’s log-​in to register. That should have been my red flag. DO NOT make the same mistake.

Hate to read all the bad experiences here. I don’t plan on using the personal trainers here however…
As for the gym, looked clean and neat. Simple weights and low price. 9.95 a month which is low and the place is low frills. Just put in your work on the weights, cardio machines and get out. If your looking for an inexpensive, low frills, simple gym this is your place.
I have to be a fan since I have not used some of the weight machines anywhere else. Sometimes keeping it simple is a plus. In a gym I think its a plus, I don’t need to swim laps, watch a movie, hang out at a juice bar: just get in and get out…