K-9 Games

We called Kristi after a recommendation from a friend who received good results with his training experience. We rescued a puppy and were ready for the challenge that went along with it. We also had an older Boston who was fearful with some anxiety issues and was a rescue also, but we had him for a good 4 years before that so he was well a part of the family. She convinced us that training both dogs would be helpful in getting the puppy trained which was fine and understandable. So, we not only paid for 2 training collars for the dogs at $ 375 but we paid another $ 400 up front for what was supposed to be 4 private lessons.
We ended up very sadly having to give our rescue puppy back to the original rescue organization after my Mother-​in-​law was unable to watch after the rescue dog and our 6 month old daughter at the time. It was a very difficult decision for us and cause some disharmony in our home but after some time we realized the dog was just too much for my mother in law and had to give her back. I called Kristi immediately explaining how difficult this was and I was so very sorry (which I really didn’t need to apologize to her necessarily) but I did, and over-​explained how sad we were and it was completely my fault adopting an animal without thinking outside the «box» of our home but that my MIL was watching our daughter in our home 2 – 3 days a week and couldn’t keep up with «puppy» behavior. We were thankful at least that the rescue organization was willing to take her back after having her a month…
That being said and explained, she didn’t return my texts right away so I know she was ignoring me… when she did finally she said it was «clearly stated» in her contract she does not issue refunds even though this was an UP FRONT payment for services UNRENDERED. I have no understanding for people with no compassion like that I’m sorry… We only used 2 of our appts so technically she owed me back $ 200.
We have a baby, i’m a NEW mom, our circumstances changed and we didn’t need her services anymore. It was hard enough emotionally to accept we had to give the dog back and we made a mistake which I have never in my life done before.
How do you keep an extra $ 200 of someone’s money in a circumstance such as this? I overpaid you for a certain amount of lessons… I could’ve paid 1 at a time but I didn’t (like a fool)… it’s not like it was contracted «4 lessons at a time to pay» I took it upon MYSELF to pay her all that money for then which she did not refund me. Anyone who is a DECENT human being wouldn’t do that to somebody.
I asked nicely for my money back and she refused. NOT NICE!
Do not recommend.

I have used K-​9 Games for both training and boarding for some years now and have been completely satisfied with both areas of service. My dog has had both behavioral and health issues, both of which have ranged beyond my knowledge and abilities as a long-​time dog owner. The staff at K-​9 Games has helped me not only address these issues, but, more importantly, helped me better understand the behavioral issues and my role in them. I’ve become a better dog owner and I today have a bond with my dog I never thought possible.

My husband and I contacted Kristi after our baby was born and we were having a lot of tension in our house between our chi and American bulldog. I was to the point of tears in fear of my two dogs hurting each other or my baby being caught in the middle. Kristi assured me I could set boundaries with my bulldog and even have him socially around other dogs under supervision. My main concern was to have a calm set of pups at home. Within a couple of private classes at my house, I already noticed a difference in my bulldog. I was starting to feel a little calmer and he was responding well to the e stim collar Kristi had us buy through her. We did have homework throughout the week to work on with the dogs. I gave K9 games 3 stars for these reasons: 1. I think the techniques she taught us were actually helpful and my dog is better for it now 2. I paid $ 1000 upfront for «unlimited» training. We had about 4 classes about an hour in duration. One was scheduled that she didn’t show up for and later said she lost her phone and contacts (she had our email). The last training we had another trainer showed up, which was fine, but she seemed to give us no direction on a plan from there and just said my dog was doing well and to keep working on the same things (which basically meant he was listening while collared and walked well on a leash). 3. There was absolutely no follow up from there. Not even to see how we were doing after literally crying to her in my living room being so fearful of what my dogs may do.
Overall, good techniques but felt they didn’t care about us in the end and end up paying $ 1000 for four classes.